Find out what other customers think - so you can decide if Avis is the right company for you.
03 October 2018
The car was an automatic, which I feel was not an upgrade.
12 September 2018
Convenient small car. White colour good for hot weather - stays cooler. Good air conditioning. Economical on fuel. Good helpful and friendly service from Avis staff at Chania airport, by phone from UK in advance and when we collected and delivered the car.Gears a little difficult to distinguish; a close 'gate'. And high clutch take-up position made did not make for smooth quiet take-off.
03 August 2018
Best Rent I ever had !!!
25 April 2018
Very good. Would use Avis again because they did not try to ‘bully me’ into extra insurance.
03 April 2018
Great car which was easy to drive - thank you Nothing
04 October 2017
Staff were very helpful and courteous
02 October 2017
The minibus driver and the guy who handed over the car - as well as the guy who took possession at the end were extremely helpful and friendly.
01 October 2017
The AVIS desk is right beside the arrival gate, the staff we very helpful and informative - very goodMy address shown on the AVIS invoice shows (Dublin GB), as in Great Britain. Dublin is in the Republic of Ireland an not GB
01 October 2017
The lady on the desk was very friendly and helpful. Nothing
AnonymousCrete - Hersonissos Downtown
28 September 2017
Simple friendly staff. No stress.
10 September 2017
Helpfulness of all staff, including counter, shuttle-bus and demonstration staff.Had to return 3 times because the Tom Tom's were faulty but the last one was OK but were exchanged immediately.
27 August 2017
Good Advertised Octavia but was given Volvo V40. Car was smaller than we expected
26 August 2017
Good service. Slow service at the company desk at the airport with only one staff member and paper work was not fully ready. It took long time to get the car.
11 August 2017
All Avis staff very friendly.Queuing at counter, took a long time to process paper work, long walk to collect car from very dark car park and no one to explain car to me. Just told to go and press button on key fob to locate car and work the rest out for myself.
10 July 2017
Good staff at arrival and drop off. Very efficient. Good car.
10 July 2017
Finding the drop off point. It isn't clearly marked and there are many other hire companies which is misleading. It would be good to give a map for the drop off as by the time you get back you have forgotten everything.
28 June 2017
The staff were friendly and warm. It was tricky to find the return location at Heraklion Airport.
12 June 2017
GoodTime to get the car
20 October 2016
Availability of desk in airport. Quality of service. Directions / shuttle bus to pick up. Spec of car.Car had quite a few scrapes and bumps (although these were all agreed on pick-up). Fuel policy - options maybe could have been explained a bit more clearly / honestly on pick up.
12 October 2016
Excellent DS4 with superb fuel economyDesign of car instruments, instruction at agent rushed, instruction book in greek
26 September 2016
The car was a bit underpowered.
20 September 2016
Friendly, helpful, no-nonsense staff Poor car. Chose Avis because Golf was shown, but was given a Peugeot 308 Diesel, a badly designed vehicle as far as power to gear setting go. Crete has may mountainous roads which exacerbated to deficiency. Unacceptable in the day.
Also, hooter didn't work. Dangerous to be given car in that condition in Crete.
13 September 2016
Easy to locate at the airport, helpful staff at the desk, quick service as there was a queue. Excellent staff very helpful and friendly As there was a queue when we went from the desk at the airport to the cabin to collect the car it was not checked over, although it was a relatively new car and no problems. On returning the car there was no one in the cabin so had to go to arrivals to hand in the keys.
02 September 2016
they gave me a GPS which was not functioning properly
furthermore the charge me for an added insurance coverage over and above of one of Rentalscars please define your position on the subject
18 July 2016
Everything was very smooth and easy
17 July 2016
Ideal small car - very nippy and easy to park
26 June 2016
car was checked out with me to confirm any existing damage.wait at reception desk was a bit long and directions to pick up point were not clear.
22 June 2016
service was very welcoming and kind. They did everything quickly. The car was not a Fiat Panda but a Toyota Aygo. I get it as a car upgrade because I felt comfortable in the car and everything was clean and new.
GrahamCrete - Heraklion Downtown
31 May 2016
Service was quick, friendly and helpfullCar had too many little faults and was not a pleasure to drive, it was of quite high mileage. It did affect our overall enjoyment of our trip.
26 May 2016
Whole rental process was very straightforward.Compound where we collected the car was very congested and a little difficult to negotiate.
24 May 2016
Swift service. Very friendly staff - but see what I didn't like....
Full to full fuel protocol is positive.Rather too much pressure to purchase extra insurance despite my initial unwillingness.
PeterCrete - Hersonissos Downtown
18 May 2016
A BMW instead of an astra or similar, can't go wrong.
08 May 2016
30 March 2016
Just the length of time it took to pick up the car. After a long flight and knowing we had a long journey to our destination.
01 December 2015
car that I used needs alignment.
05 October 2015
Very ECONOMICAL CARNo windscreen wash
eitanCrete - Heraklion Downtown
29 September 2015
GPS with TomTom is not the best in the market, difficult to manage.
English language is not fully supported since the locations are not fully in English
27 September 2015
Easy to find Avis at the airport. Helpful and efficient staff.Old and "slow" car, noisy window wipers.
18 September 2015
Easy to collect and return. No fuss or argument as experienced in some other countries.
18 September 2015
The Fiat Punto was fine, but the gearbox is awful - very stiff. I have found this problem in the past when I have hired a Fiat - obviously a manufacturing fault.
17 September 2015
Excellent car While I can not fault the car or your service, I must point out that the car had some advanced technology features that I was not familiar with. As a point of improvement I suggest that you ensure that drivers are familiar
with cars of this nature.
15 September 2015
No queue to pick up carToo expensive for what we got, as car was gutless
09 September 2015
Quick and efficient service of Avis staff at Chania Airportcar was a little underpowered and was very basic spec
31 August 2015
There was no radio antenna on car, so I couldnt listen to the radio.
They gave me hyundai i10, I think that was a down grade, but no refunds were provided.
16 August 2015
Excellent experience! The treat was good and the staff was really polite.The key delivery took a bit longer that I thought. And returning the car was a long walk from the counter to the airport stall, nobody was in the parking lot at the time I parked the car.
02 August 2015
I had to drop the car off 5 o'clock in the morning with full tank at the airport, but I didn't get information from teller that all fuel stations are closed in that time and we circulated around the airport to find one unsuccessfully instead of boarding in time.
22 July 2015
Very good serviceCould be clearer on whether additions were included or not. I had full protection and additional driver. Both were listed on the confirmation in the same line but the additional driver cost was extra at the kiosk. Small confusion but no real issue
22 July 2015
Very fast and without complications.
20 July 2015
10 July 2015
Staff were very helpfullThe car was not clean or cleared out. there was a baby chair still at the back and the feathers on the seats and the floor. There were very obvious water stains to the seats.
Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007.
Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services.
Rentalcars.com (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711.
Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.