Find out what other customers think - so you can decide if Avis is the right company for you.
27 June 2018
The staff were very helpful as I don’t speak much Italian the return team were very quick.
11 October 2017
Excellent service. Also additional costs. But worth it for the peace of mind. Nothing
11 October 2017
I liked everything, the car was good, the service was good, but most of all I liked Rosaria from AVIS , when I drop my car she was so nice to me :):):)
26 September 2017
We booked a car last minute through RentalCars as we weren't able to pick the car up we had originally booked with another agent. The Avis representative was extremely helpful as my partner was pregnant and was very tired for hanging around for a long time. The car was clean and unmarked and the drop off process was easyAll of the car rentals are a short bus ride away... Which was fine coming back. But after landing & collecting the car there were huge queues in torrential rain... Some people had to wait an hour! But this is a problem for all car hire companies - not Avis
13 September 2017
Overall ease of the rental, drop off staff were excellent,efficient but also very helpful, special thanks to Rosaria. Not so much something I didn't like but it would help if the sat nav had the rental address as a favorite, although it's easy enough to find
28 July 2017
Both the car and the service were fantastic.N/A
15 July 2017
The car was clean and new. Fun to drive. Bet efficient staffN/A
12 June 2017
Staff at both ends (Naples and Rome) were very friendly, helpful and courteous, couldn't have been a better experience.No negatives to report
10 June 2017
The car we had booked, a BMW218D, has integrated satellite navigation.
That car was not available.
We were given a Ford Focus which did not have integrated satellite navigation and made to pay additional cost for it.
23 July 2016
Good car even scratched and old.Took a long time to get car. Tried to sell us what had been already included in the package. Not really friendly. First tried to give us a car which did not fit in our luckage.
14 May 2016
Was a new jeep everthing fine service was good bit of chaos picking up because of the long queue but overall a good serviceQueue to pick up vehicle
31 October 2015
Poor signage at airport. Long walk to pick up point. Total chaos as shuttle bus was too small and too many people for the service provided. The pick up arrangements were the worst I have encountered.
01 October 2015
Curteous staffI didn t get the car I was booked. I got a Volvo S60. I can not tell wether that is the same level car or not....
03 September 2015
The integrated sat Nav No pick up from airport very poor service
23 August 2015
Car model, cleanWaiting time upon arrival
03 August 2015
The car was great, we rally liked it. The counter staff were very helpful. Getting to the dealer. We weren't provided any information on this so to find where they are located, getting there and waiting a considerable period in the heat was difficult.
16 June 2015
Very helpful staff.
08 June 2015
A little spring flipped out of the boot cover handle and cut my finger making it bleed.
30 May 2015
Waiting time to take the car very long
Transportación with the shuttle bus to the AirPort is very por and not organizad.
17 February 2015
Efficient collection and drop offSignage around the airport for drop off
21 May 2014
The wait at counter to get the car, could have more staff on.
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