Find out what other customers think - so you can decide if Avis is the right company for you.
10 June 2018
24 September 2017
Good service from counter staffPoor condition of car obviously been knocked about. Staff at kiosk (pick up) not interested in my concerns, didn't even bother noting all the bumps & scratches.
16 September 2017
SoMe damage to front of car not recorded on pickup document had to find a rep and have it noted
29 August 2017
Staff were niceUnexplained taxes and charges added
16 August 2017
I didn't get the car I paid for, Lancia instead of Renault Clio.
07 August 2017
The car is booked was too small for us but the Avis reps quickly got us into a bigger car. It was brand new and a dream to drive. Nothing
16 June 2017
the drop off guy was efficient. He was busy and seemed to be on his own but did his best to attend to all customers.The car should have been automatic. It was a semi automatic. I ordered a VW Polo auto we got a fiat 500.
the car had many dents and scratches which we had to identify and mark on the paperwork. It was quite dirty had not been cleaned prior to collection.
26 May 2017
The upgrade was a welcome surprise!Nothing
22 May 2017
Helpful people. I had a chance of selecting the proper kid seat what my kid loves to seat.The car I was given has manual transmission but it took some time to rearrange and find a car with automatic transmission. So that's the reason it took more than 30 minutes to pick up the car.
03 May 2017
Easy and good valueNothing
02 May 2017
Fair valueLong wait to get the car. No jeep available
24 February 2017
The counter staff was very friendly. The car was very clean and comfortable. nothing particular.
24 November 2016
Close to the airport, shuttle bus provided. Very fast processing both on renting and deliveryLimited choice of models
22 September 2016
Staff were very helpful at both pick up and drop off.Drop off was terrible, due to the airport at Florence not having clear signage explaining where the car hire is. This should be rectified as it is very dangerous and it takes a lot longer to find than it should do.
01 August 2016
Condition and quality of the carQueuing to collect it.
28 June 2016
27 June 2016
I was very happy with everything and i thought i got an amazing deal with no hidden extras.
19 June 2016
No screen wash, no problem till it's needed and no real way of knowing its empty
30 May 2016
Almost new car A3. Good service. Nothing
10 May 2016
22 April 2016
The problem with the first car was sorted out very efficiently - first time we'd ever had a problem whatsoever with Avis. Still think they are the best overall company to deal with at Pisa, sadly normally the most expensive-not this time though.The first car we were given had a flat battery and thus we were given another.
14 April 2016
Didn't get my BMW 218d but Merc GLA would do. Booked on Internet and the price was very competitive.Nothing
20 September 2015
Very nice car and swift efficient service
10 September 2015
Everything we packed fited into the car although it was rather smallThe long wait before I got the car
03 September 2015
Car was excellent and so were the guys who were handing out the cars and keys but the staff at the counter in Pisa airport were slow and the queue was too long.Counter staff in Pisa airport for Avis were insufficient ie too long a queue and too few of them going slowly.
10 August 2015
All staff were extremely helpful - thank you!
26 July 2015
Despite the chaos at the car rental hall, the representative who was trying to help clients navigate the system was excellent.
Drop off worked well and that the car was checked and receipt given at the timeThe car hire is poorly connected to airport and too small now for the size of airport.
Lack of instruction on the check-in process when the hall was so crowded, until eventually reaching the representative. Long wait then for desk check-in with nowhere to sit and wait
We were given an automatic instead of manual. A 7 seater for 6 persons but hardly enough room for cases as well.
Although we purchased the package in advance, the representative was then trying to persuade us to buy an additional Avis waiver package as he was suggesting the Rentalcars insurance may not be reliable in the event of problem occurring.
21 July 2015
I have an annual insurance policy against accidents etc yet was told it was not valid. I subsequently purchased additional insurance which my annual provide has since explained was unnecessary as I was covered with their policy.
29 June 2015
How easy it was to drop off the car. Friendly chap.
28 June 2015
Vehicle was almost brand new and had a built-in satnav.Waiting time to process hire of vehicle,not being told there was a built-in Satnav in car. Having to catch a crowded shuttle bus with luggage and a rude driver. Avis hire cars are the furthest away from Pisa airport that is possible - wouldn't like to do this in the rain!
28 June 2015
Counter staff at pick up we're really friendly and helpful despite being under lots of pressureLong wait in crowded conditions for pick up.
22 June 2015
The car, a brand new BMW218d, was great.Pisa aiport is small, very busy, and hopelessly congested. We waited 2 hours before we got to someone at the Avis desk. The other hire companies were noticably less busy, so I'm not sure I would choose Avis again.
04 June 2015
Very good fuel consumptionI booked a Fiat Punto but got a Fiat Panda
03 June 2015
Car was clean, it was Diesel, and it had extra roomThe car was not the same model that I reserved
02 June 2015
Friendliness of staffBeing offered unneeded upgrades at 15 & then 10 euros per day without being aware of the actual car I would be getting.
Being told that the Emergency Roadside Assistance as included on the RentalCars agreement was not actually included & that I would need to pay additional cost to have it included else need to pay for recovery myself should a breakdown / accident render the car undrivable.
27 May 2015
The guy who checked us out was very friendly and approachable.
26 April 2015
Nice staff. Easy go talk to and attentive to my needs.Windscreen wipers were terrible. Front ones But probably nobody had reported prior.
23 April 2015
24 March 2015
Nice and clean with very low mileage
It takes a bit of time to get d car
01 June 2014
the car was well maintained and new. the desk staff at Pisa were helpful and not pushy.nothing
07 May 2014
The fact the car was checked on return.
The return full fuel option
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