Find out what other customers think - so you can decide if Avis is the right company for you.
22 January 2018
the upgrade to the VW van. It was a great carThe Avis system was down and it took forever to get the car
03 January 2018
Very helpful staff
New car with no damage
Just drop off keys at the end
30 October 2017
Car had gps set to french and wasnt demoed.
03 October 2017
I used Toyot Auris Hybrid. At the start @Avis, though power botton pushed, it does not change to "ready", then shift to "D", display shows "Shift P position before to start", then I did things guided, but car does not start. Then I call Avis staff, she tried then the car get started. The same trouble happened while I used car 3 days again & again!
26 September 2017
Although I am not a Sat Nav user, having it in the car was very useful in planning our journeys, and navigating our way through city centres!
Drop-off was very straightforward.Bit of a queue and wait at rental desk. Having said that, there were three check-in representatives dealing with customers and the lady who dealt with ours was most apologetic and helpful in explaining the details.
04 September 2017
nice to get the car we had chosen. Friendly staff.quite a wait to pick up car- few staff.
no directions back to the airport to return the car and seemed quite confusing particularly with car park next door.
22 August 2017
Service It always takes too long to get car
10 August 2017
Staff at Avis desk efficient and friendly. Didn't try and push additional insurance and happy to accept the one we had purchased prior to leaving UK through Rental cars.
Rental cars very easy to contact in UK and website and paperwork clear.Nothing.
04 August 2017
Good state of the car (mechanical, interior).Avis desk at Toulouse airport understaffed for the height of the summer season.
01 July 2017
It all went wellSignposting on the return to Toulouse Car Park 2
08 June 2017
The damage waiver would have to be paid by me and then claimed back
06 June 2017
the car, the price, the drop off.Waiting at the counter more than 30'
02 June 2017
The ease of drop offPick up point very dark and unable to check the car.
30 May 2017
Counter staff at Toulouse very helpful and seemed interested in thier work Car steering was very sloppy/imprecise.
No-one was on the Avis desk when we returned the car although all the other desks were staffed .
29 May 2017
Excellent service of the Avis staffNothing in particular
13 March 2017
Good service / fast pickup / excellent carNA
02 February 2017
That the lady in Toulouse could speak English which really helped given that my French is not good ! She made it really easy to sort the paperwork out. There were a few marks on the car that we picked up which was an automatic - there was glue in the drivers side door handle and the roof opener was damaged. In addition it would have been useful to know where there was a garage that was open to fuel the car up on return.
23 August 2016
The length of time it took to be processed at the Avis desk. There could have been more staff and the individual process needs to be streamlined once you are at the front of the queue.
14 August 2016
An overall very good experiance
26 July 2016
Car was fantastic and in excellent condition. The price
17 July 2016
On return met by rep who confirmed no damage to car. This is much appreciated as other rental companies often had no one on return.
31 May 2016
The staff were so pleasant & helpful, that the pick up & drop off was made so easyNothing
30 April 2016
I like the attitude of the staff at the arrival despite a busy counter at closing time the staff never look in hurry to close and provide a perfect service in professional and friendly makers
15 March 2016
Nice new carNot the car I was expecting
01 March 2016
Very easyThe extra cost to reduce the excess. It would have doubled the cost of hire which is ridiculous
07 February 2016
Location, car.As soon as Laurence arrived everything was fast and efficient, but this was after a 15 minute wait.
At returning the car I took out of 6 entrances a wrong one, this should be an explicit instruction at the pick up. Help was slow, we solved the problem that could have been avoided.
13 December 2015
The car smelled like sigaret smoke inside and the cruise control did not work.
03 September 2015
Car features.Signposting to rental car returns abysmal. Circled around for 10 mins. This is not the fault of Avis. The initial hiring was extremely slow. In part this was due to a failure of their copying machine.
21 August 2015
Car seemed clean and was economical on petrol.Long queue only one person serving behind counter and then had to go to another counter to queue again before getting car.
11 August 2015
Great car to driveDriving on the right hand side of the road !!!!
13 July 2015
Very helpful staff both at check in and collection points.GPS was difficult to use. I suggest that the Avis Rental points are entered in for return purposes. We had trouble finding the way back to the airport drop off.
10 June 2015
It was a brand new car. It was powerful and spacious enough to carry our group of 8 and their bags in comfort. The air-conditioning was excellent and the Bluetooth stereo meant that we had music all the way.The Sat Nav was a little difficult to use but as this was an unpaid extra on the vehicle I have no problem with it.
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