Find out what other customers think - so you can decide if Avis is the right company for you.
14 July 2018
Unexpected features like massage chairs
08 July 2018
The staff on the ground were very helpful. The car we booked had a fault (oil light was on) and they swapped us straight away for another, much larger and more luxurious car. No fuss, just a simple "Sorry, we'll put you in another car straight away". Excellent customer service.Nothing, really. The car was great and the staff were very courteous.
12 June 2018
This was great made everything easyI'd offer up a pre paid fuel fill up as there is no petrol station on the airport site.
05 June 2018
The staff member was very helpful and pleasant.
Very quick collection.
28 May 2018
On inspection I saw the car had a dent that wasn't marked on the papers. I had to talk to Avis staff and the made a note and signed it.
20 May 2018
Direction to the returned car depot was not clearly marked. In many airports there are road signs showing "car rentals" leading to the depot.
12 May 2018
loved the car
appreciated the upgrade very muchtook too long to pick up and
rental car area too far from terminal
06 May 2018
Ggreat car compact, sufficient luggage spaceNoise from passenger seat window
05 May 2018
Good service Good Vehicle They should give basic tips on traffic rules to outsiders and also explain in detail about vehicle operations
29 April 2018
Too long to check in,
11 April 2018
The problem was that the seller told me that I will be charged for the rest of the tank if I deliver it unfulfilled.
But the contract I signed said that I'll pay for full even I deliver the half.
It was my mistake I didn't read the contract but their mistake because didn't clearly declared this part. (most people never read all the contract)
22 December 2017
Just the full cover is expensive!
03 December 2017
The serviceCost of additional insurance
20 November 2017
They did not explain the equipments of the car
12 November 2017
Excellent service. The car was terrific.
30 October 2017
Alex at the front desk was charming, engaging and informative. He couldn't do enough :)
I come up minimum 4 times a year, so speed of picking up and dropping off, as well as value for money, are key. Red cars :)
09 October 2017
Receptionist Mario very friendly and helpful. Avis in general excellent custimer service. Definitely recommend.Nothing
25 September 2017
Promptness in attending and helpfulUnfriendly approach
18 September 2017
Danielle at the Avis desk was awesome - you should emply more people like her. She was friendly, welcoming and efficient...great ambassador for your business.Someone had been smoking in the car before my hire - I needed to buy air freshener to mask the smell.
06 September 2017
Getting through to the desk even during working hours was a nightmare. Had to wait at least 25 min on 3 occasions.
05 September 2017
All good!Nothing negative!
21 August 2017
Near new car that drove wellHaving to walk for 2 kilometres just to find the car
19 August 2017
Easy car pickup and close to terminal.Nothing.
17 August 2017
Distances from arrivals hall - very long and bad
06 August 2017
08 July 2017
No info on controls of car
05 July 2017
Not happy about the insurance cover I took out with rentalcars. Should have checked carefully exactly what was covered in the policy.
Poor signage to the rental building.
03 July 2017
Ar was fine the Avis Staff were excellent the length of time waiting in the queue was painful. the cost also was not great.
02 July 2017
Avis staff checked over the car in detail on return so there was no ambiguity of damage on the car.Inside cleanliness of the car
19 June 2017
Staff made it so easy at both ends
07 June 2017
Excellent car! Better than I thought!Nothing
05 June 2017
18 May 2017
Rental centre within airport
Ease of pick-up
Cleanliness of carLack of introduction to unfamiliar car
15 May 2017
good car. helpful staff. ease of bookingnothing
07 May 2017
GPS didn't work which made the trip difficult.
03 April 2017
Very difficult to locate drop off at Glasgow airport due to road construction and poor signage
Process took 30 minutes when already late for flight check in.
19 February 2017
Great service, and a great car. Nothing negative to say about my experience.
19 November 2016
EverythingCar wasn't actually full with petrol although I was told that it was. Situation was resolved but it meant I had to call AVIS to explain that it was only half full and that I would return it half full. Could have done without this but no major problem.
25 October 2016
Very quick and easy to pick up the car, no queue. Staff were very helpful. Upgrade was gratefully received!
18 September 2016
The Avis staff very helpful and
obliging.Could not understand why a shuttle bus would be available to reach the
Avis rental office when you can walk to it. The courtesy phone did
not work. The office is only just a
short distance from the departure
26 August 2016
Easy to order and get proper car. Easy to locate the pickup locationVery long waiting after getting the car because of busy time exactly when my pickup time was.
09 August 2016
The Opel was a good car insteadThe Ford we got first had a not working steering servo
27 June 2016
Staff member was brilliant my flight was delayed until midnight she stayed until it got in and was very helpful. Nothing
14 June 2016
I was told the car was a Diesel when in fact it was a petrol engine.
22 May 2016
Dell at the service desk was very helpfulI rented a similar car in the week before Christmas (busy time!) at Glasgow airport from Europcar and it cost less than half the total price.
20 May 2016
Good quality car, value for money
17 May 2016
A good spec of car with bluetooth and iPod connectivity.Only two of four desks open for pick-up and a 25 minute wait.
13 April 2016
The people i met,happy and smart, very welcoming. The quality of the car as well.Problems to park in the city.
Some stress to leave the car "near empty" against "visiting everything until the last moment"
But it is not Avis' problem nevermind.
13 April 2016
Drop off was poor. One employee to check multiple returns, customers hanging around in the rain with their families not knowing the process. If I hadn't left my keys on the counter and abandoned the queue, it would have taken over 20 minutes.
21 March 2016
Efficient practical vehicle.Engine too small to cope with multiple gradients on local roads
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