Find out what other customers think - so you can decide if Europcar is the right company for you.
13 August 2018
Fast efficient service
24 July 2018
Friendly staffCar not spotlessly clean
15 July 2018
Excessive amount of time to pick up. Well over an hour!!
16 March 2018
In overalls it was very good deal and i am happy about the services provided. No thing
12 February 2018
Excellent customer service and easy pick up and drop off. Easy acces to the carN/A
AnonymousMarseille - Prado
07 October 2017
all was ok and we have used this oick up site before
15 September 2017
Sending email to notify me I left my wallet in the carNothing
JohnMarseille Train Station
27 August 2017
Speedy serviceSatnav was in French even though I specifically asked at desk in Marseille if it was in English and was told that it was in Emglish
BjornMarseille Train Station
26 August 2017
Staff excellentLocation for pickup and drop off especially Bordeaux
Please install some signs nearly impossible to find
03 August 2017
Uncomplicated in every waySignage from terminal to car rental location was not great
IanMarseille Train Station
28 July 2017
Service and car were better we've ever experienced
21 July 2017
Old car with many miles on the clock and very soft brakes. The sales team were keen to sell upgrades including sat nag which was in the car already!
KrystoffMarseille Train Station
09 July 2017
The staff was very helpful despite me not speaking FrenchI liked everything
16 June 2017
Staff are very friendly and helpful. I will be a return customer for sure.
07 June 2017
No copy of receipt at turn in at airport Still have not received an email copy
MarianneMarseille Train Station
01 April 2017
Keep up the stress free work in explaining and service.
30 January 2017
Drop off box
PeterMarseille Train Station
30 August 2016
It was a lovely car to driveIt was impossible to open the trunk as all the instruction for the car was all in French
AndrewMarseille Train Station
26 July 2016
23 June 2016
Everithing was perfect, the service was excellent!
AnonymousMarseille Train Station
20 June 2016
No waiting. Good terms of rental with no hidden costsWould have liked better signposting to drop off point. We went round in a couple of circles
30 May 2016
Friendly staff. Great car. Good price. Waited in line to pick up car for 90 minutes.
08 May 2016
everything went smoothlyagent trying to upsell.
ValerieMarseille Train Station
02 April 2016
Farid was most helpful and explained the workings of the car and set the GPS up for me in English and assisted in every way possible. He was courteous and nothing was too much trouble when explaining how all the gadgets worked. Thank you FaridThe GPS was confused many times and did not appear to be in sinc with the words - not a make of GPS I would recommend
08 January 2016
Quick, easy, great car Nothing
17 September 2015
nice car, reasonable price, helpful staffnothing
07 September 2015
Staff in Marseilles were really useful and friendly, the return of the car was so easy.
06 September 2015
Car was goodDrop off was a mess
31 August 2015
I have used Europcar many times before so I knew the standard of vehicles and service I would receive.Despite pre booking full coverage on the insurance the representative insisted on trying to sell more insurance products at the desk.
30 August 2015
Beautifully appointed vehicle. Very pleased with it. The staff were very helpful. Nothing.
AnonymousMarseille Train Station
24 August 2015
I didn't appreciate the fact that you charged me for the premium insurance and had to be charged again by europcar, they consider that your premium isn't recognized by their service.they told me I should get a refund from you,as I been charged 44 Euros extra.If I don't get a refund from you,I will certainly not come back to you.
JamesMarseille Train Station
16 August 2015
Polo Bluemotion was a pleasure to drive. Very impressed. Counter staff pleasant.I did not get the car I ordered, so had to return, protest, and get a 4 door car as agreed. On return there were no clear directions as to where to leave the car. Bad signage throughout. Time wasted twice, which is a great pity. Improve your systems, signage at the station, and have a dedicated reception guy to guide you to a Eurocar return parking slot.
03 August 2015
28 July 2015
locating the hire car drop off point was difficult. There is a need of more signage.
25 July 2015
18 July 2015
Very helpful staff. Very clean car. Excellent fuel efficiency.Although the same general group the Scenic is smaller than Grand Picasso and with 4 children and luggage it was very tight.
13 July 2015
Car was the one requested.Long queue at collection and very slow processing.
WayneMarseille Downtown - Rabatau
27 June 2015
Taxi Strike while in Cain, could not get to airport in time to catch flight.
22 June 2015
Helpful English speaking staffHad the keys to the car stolen. Had difficulty phoning Europcar. When eventually I got through the next day, I discovered someone had phoned Europcar to report they'd found our keys. It would have been helpful if Europcar had let us know earlier. All our money/ID and insurance docs were (ironically) locked in the car.
04 June 2015
closeness to terminallimited space in which cars are parked; mine had to be moved to open more doors
31 May 2015
The amount of time waiting to collect the car.
20 May 2015
Everything except slow pick up timeLong wait to collect car
18 May 2015
An additional fee that is far to high to drop off the car in Toulon.
15 April 2015
13 April 2015
Car had not been cleaned well internally and had been previously used by a smoker so it stank of cigarettes
28 March 2015
Fuel consumption the new Peugeot 308 is excellent. We drove 900kms without ever re-fueling.
22 January 2015
very friendly staff at the counter
AnonymousMarseille Train Station
15 September 2014
The customer service assistant was very friendly and helpful The customer service person told us out bags were too big for the car and recommended we upgrade to a bigger car which we did. On our next hire we stayed with the smaller car and it had plenty of space and was easier to manoeuvre as we are use to wider roads and driving on the left.
14 September 2014
Dropping off car was easy but the queue to drop back keys was too long especially if short of time to catch flight.
27 August 2014
Super car,better than expected.Clear paper work.Easy,efficient to return car and have it checked over.Very slow queue when collecting car.OK when I finally reached desk.
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