Find out what other customers think - so you can decide if Hertz is the right company for you.
28 May 2018
The location from the airport terminal, the friendliness of the Hertz staff the condition of the car and the value for money.Nothing, I have rented a small car now from Dublin Airport, Glasgow Airport and are about to fly to Gatwick airport where we'll pick up another rental car from Hertz. Very, very happy with Hertz.
26 May 2018
Staff very friendly & helpful.Would have been good if car had sat nav.
26 May 2018
Extremely helpful and polite girl at the desk
10 May 2018
Front desk were excellent. Thank you for the upgrade
02 April 2018
Friendly, helpful staff
09 March 2018
Quality of car & excellent to driveNil
07 February 2018
The new car rental area is much better when you actually find it. Signage in the airport and just outside could be improved.Windscreen internally dirty so problems with the low sun affecting visibility.
30 December 2017
Efficient check in and good carsHaving just to drop off the keys and not being able to check back in the car with a staff member.
27 December 2017
Overall experience was quite goodFinding the car rental place. Even when dropping off car signs not very clear .
28 November 2017
Kerri at the desk was very helpful and a credit to Hertz.
27 November 2017
Regular customer, very much appreciate the swift check in/out.Whilst I was allocated a vehicle in the same group I had booked, I was somewhat disappointed with the Skoda Fabia. Performance wise it wasnt lacking but the interior was basic and level of comfort disappointing.
22 November 2017
The car was automatic, I expected a manual gearbox
22 November 2017
Took long time to get the papers done
22 November 2017
that you had to pay a daily fee to add a driver
21 November 2017
Poor directions to car hire building at Glasgow Airport and poor directions to rental returns when coming off M8
13 November 2017
Hertz car collection is within 100m of the airport checkinNothing
16 October 2017
Hertz pick-up process was very swift and convenient. Easily the best I have experienced from the major hire companies.
The counter staff at pick up and drop off were very pleasant.
13 October 2017
Speedy helpful staffNo water in windscreen washer bottle
09 October 2017
speedy service, car upgrade and quick "sign off" when returning the car
03 October 2017
The car was fine externally clean and in good condition, apart that is from ( see the next box)The internal front screen had not been cleaned which made it extremely difficult to see through, it was like looking through thick fog. The rear screen internally was exactly the same very difficult to see through. We had no means of cleaning it, on a dark rainy and foggy night. I had evently to stop and try to clean it with a tissue.
28 September 2017
Quick and easy. All options explained.
26 September 2017
I was advised at the rental desk that the car had GPS but when I tried to use it, there was no card - therefore no GPS.
19 September 2017
Easy pick upDrop off more difficult had to refuel again for 4 pounds of petrol to satisfy drop off guy
16 September 2017
Free upgrade, ease of exiting and entering the airport, choice of fuel options and the short time in the office on pick up and return. Fabulous service.
16 September 2017
11 September 2017
No one showed me to the car and explained the controls. It was a Spanish car with odd controls and we do not have these brands in Australia . I could not figure out how to put on the lights or activate the handbrake which was distressing. Someone taking me to my car and ensuring I knew the controls would be benificial.
10 September 2017
Fantastic car, all the latest features at a very reasonable rate.
04 September 2017
The car was as orderedThe car was issued with a lot of substantial unsightly scratches and dents on the passenger side.
02 September 2017
The car I ended up taking was brilliant as far as the size, ease of driving, cleanliness and condition was concerned.The GPS, which was wired into the car was faulty and wouldn't talk to us. As a result we were unable to use it and had to rely on an AA map and the help of strangers to find our destinations, especially in the bigger centres. We didn't have a GPS function on our phones that we could use and had some quite worrying moments everytime we moved on to o
29 August 2017
Staff were excellent
24 August 2017
Ease of online booking, quick collection & return, quality of vehicle.N/A
18 August 2017
I didn't like the six forward gears as it caused first and third gears to be too close together when Changing down and as a result often stalling the car in awkward situations...
15 August 2017
Quick pick up and drop offCar said it held 2 large bags, although the boot was small
14 August 2017
The staff assistance and car selected was greatthe time i arrived at the airport there was another plane arrival and it took quite a length of time to approach the hire counter
12 August 2017
05 August 2017
Fast pick up and drop off service Nothing
02 August 2017
The Turbo lag was horrendous, The engine cut off system did not work on occasions and there was a slight steering wheel wheel judder at 66+mph
29 July 2017
Good car,friendly helpful staff.Delay to get served in airport terminal.
26 July 2017
The car was bouncy on the road.No balance at all when you do 70m/h.I wish I had one of the smaller cars or different model.
11 July 2017
quick servicecar was only half full - I only noticed after we had left the Hertz depot it took about 4 attempts to get hold of someone to let them know
10 July 2017
The car had a very small boot and coulc not accommodate 2 suitcases. Luckily there were only two of us so we could fold down the rear seats.
08 July 2017
Very helpful staff great car
03 July 2017
Your customer service rep in Glasgow Airport was an extremely helpful individual. Very knowledgeable, very forthcoming, and a great experience overall.
23 June 2017
Great people great service great car . FantasticNothing
22 June 2017
The young man who checked the car out in Glasgow was friendly, intelligent, and he was alert to minor damages--very minor--already on the car as well as a significant scrape I found that had not been registered. This whole process does put a lot of responsibility on the customer, however. I am certain I would have been charged if I had not found itThe return process at Picardy Place in Edinburgh was super, especially the English man who was just super--friendly, reasonable, altogether a good rep for Hertz.
21 June 2017
No queue at Hertz desk
Friendly and helpful counter staff
New and clean carNo-one there when I returned the car so had to just drop the key off - I would have preferred confirmation there and then that the car had been returned in good order
14 June 2017
Staff so friendly and competent, both at uplift and drop off. Car was perfect. It was a traumatic trip for me (family issues), and when friendly staff asked if I'd had a nice holiday - normal thing to do - I had to apologise for crying. They were very understanding. Lovely staff. Finding my way out of and into the place after picking up and dropping off the car.
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