Find out what other customers think - so you can decide if Hertz is the right company for you.
14 July 2018
No mileage restriction, excellent service. With Satnav
26 June 2018
Gears hard to navigate
11 June 2018
The staff are very helpful The waiting time anyway it was very busy time
Over all good I will definitely use hertz again
09 June 2018
Loved the blue colour. The spaciousness and cleanliness.Manual gears.
30 May 2018
Staff were friendly, pleasant to deal with. Car was clean. Had great difficulty finding the drop off point and office in downtown Glasgow. Some more detailed directions on where to park and find the office would be helpful. Even some advice on the location of appropriate fuel stations to refill before return would be handy.
28 May 2018
a perfect experience. Thank you.
14 May 2018
Hertz staff were really helpful and pleasant. Pick-up and drop-off processes were a breeze. Car was in excellent condition - pristine and clean. Price was excellent. Would have liked it if I could have added my Hertz loyalty details to the booking.
15 April 2018
the lady at the desk was a very good ambassador for Hertz. Polite, efficient. Did not push me to take out insurance when I told her I already had cover. Previously this happened to me and it was not appreciated!nothing!
04 March 2018
Mine was a last minute car hire. Rentalcars.com gave me the opportunity to view the best prices for the type of vehicle and timescale that I was looking for. Very useful and I'll use this service again.Minor problem. Couldn't find a way to open the petrol cap on return.
19 February 2018
Staff were extremely helpful and catered for my needs perfectly. At drop off staff retrieved a baggage trolley for me.Nothing really.
07 January 2018
Friendly staff. Easy instructions about where to refuel. Nice car.The insurance cost is very high.
30 December 2017
The car was in very good condition and the staff at Hertz were incredibly helpful. I’d definitely use them again.No problems
23 November 2017
Exterior was quite scratched
23 November 2017
Service at the counter was good, but took a long time.The car had 20 scratches in a lot of different places, and coming at night it was pretty hard to confirm that it was 20 and 30.
02 November 2017
Easy to find the rentaldesk
No sound from the intellilink system...meaning no radio no turnsignal sounds no nothing
24 October 2017
22 October 2017
Car was exact model. Previous renter had smoked in car and it smelt of smoke.
03 October 2017
Exact car I rented on line
Excellent customer service at the counter
Easy to locate in the airport and conveniently to return Bit of long queu when picking it up
26 September 2017
Being given a car of similar size to order and high ground clearance suggested.
24 September 2017
Car was fineInadequate numbers of counter staff to service number of clients. Then computers broke down
22 September 2017
car was clean, reliable and what we requestedIt took 1.5 hours at the Hertz counter in Edinburgh to collect car.
The GPS we hired was unreliable, the battery may be worn out. It took the GPS 5 minutes to start up when the motor was turned off and sometimes it just went black. (Always at important times of course!!)
22 September 2017
The cars ease of driving. Malfunctioning speedometer.
16 September 2017
Friendly staff, fair price - no hidden costs
14 September 2017
Excessive waiting at Hertz counter
13 September 2017
The service & car from Hertz at pick up was excellent The drop off was poor at Croydon Hilton was poor because nobody was there despite being there in business hours
I am yet to find out if there were any damage complaints knowing there were none
12 September 2017
Everything.No refund for returning car several days early due to extenuating circumstances
11 September 2017
Realized I needed a GPS. The salesperson suggested an upgrade costing about 50 pounds a day. The GPS cost was about 18 pounds a day and that was my limit. She saw we had a lot of luggage (my daughter was moving into her university dorm) and upgraded us for the price of the GPS. Very thankful she was so right! We needed the space! Thank you!Took quite a while to leave the car...no system. People went ahead of others that were waiting. Nice inspector, just strange system.
10 September 2017
Service was excellent, especially given the large crowd.long wait due to large crowd, but that is simply part of travel, and the staff did as good a job as possible under the circumstances.
09 September 2017
All went very smooth
08 September 2017
Will be using Hertz rental again within 10days.Nothing
05 September 2017
The car was awesome... Skoda Rapid.
02 September 2017
I liked that it had a HUGE sunroof which allowed my family seated in the back to experience the gorgeous views of the highlands . I liked that it was diesel and consumption was not as much as petrol . I liked that I could connect my phone to iTunes and use car speaker to listen to our own music . Whoever had the car before had a dog because the car had animal hair everywhere which I wasn't too pleased about.
28 August 2017
Pre-booked and easy to complete paperwork when at airport desk.
27 August 2017
Fuel economyNo reversing warning sounds or camera
26 August 2017
Good clean car. Service was good.No issues.
21 August 2017
Quick drop off, but poor drop location.Long queue at collection.
17 August 2017
Wait time picking up the car was way to long. They need to better prepared for peak arrival times. Other rental companies had no where near as long a line.
14 August 2017
Very friendly staff member Nothing
06 August 2017
The car was perfect and all dealings with Hertz were stress-free
05 August 2017
Not enough staff at pick up. Wait time way too long
04 August 2017
Would have preferred an automatic The facilities at Edinburgh Hertz are inadequate for the staff to operate efficiently
02 August 2017
Very friendly and helpful staff. Had issue finding petrol at return but soon sorted by staff. Great central location to collect from
02 August 2017
Everything straight forwardNothing
02 August 2017
I got a great car , though not the one we booked but a excellent replacement , will definalty be using Hertz again ,Everything was great , easy pick up , easy drop off ..nothing to dislike .
29 July 2017
Car ran greatDrop off was awkward.
28 July 2017
Very helpful reception at Inverness airportPrice
26 July 2017
Good counter staff, good explanation of car controls before driving away, great car. The waiting in a queue to be seen was frustrating and uncomfortable in such a small space.
21 July 2017
The car was diesel fueled so it was very economical. I had booked a GPS unit however was offered the option of a vehicle that had GPS integrated which was pretty cost effective so ended up with a slightly larger vehicle than what I had originally booked however I was very happy with it.It was a very busy time and the counter was packed with people, however this was not the fault of the counter staff and they were very professional, taking enough time to explain carefully to each customer.
19 July 2017
Very pleased with the upgrade to a Kia Sportage. Excellent car. Thank you.
06 July 2017
Overall the car and service was very good :-)Large drop off fee :-(
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