Find out what other customers think - so you can decide if Hertz is the right company for you.
12 June 2018
The “Jeep” brand uses up way too much gas.
02 May 2018
It took too long for them to bring the carseat.
No one knew how to install this particular carseat. I had to google/youtube how to install it. This took very long time.
AnonymousMiami - Southeast 2nd Street
13 March 2018
The drop off at the airport is perfect.
The car was perfectGetting the car downtown is a little bit challenging. Hope GPS becomes a basic
29 January 2018
Efficient, excellent Customer service, brand new car, an excellent choice of cars. The walking distance from the airport
LuisMiami - 8455 South Dixie Highway
16 January 2018
Excellent car (2000 milleage)cleaness of the car (outside and inside), cat hair on the back seat. Looks like wasn't check prior my car collection. The hertz staff managed to clean the car inside, but not outside.
HarryMiami - Southeast 2nd Street
13 January 2018
Hertz service, its always good.
Plus, I have used Rentalcars.com on many previous occasions and their service is good, efficient and reliable. No GPS available to hire.
The fact that I didn't get the vehicle that I ordered.
The vehicle I got was an older model vehicle without the latest technologies. e.g. No remote locking, no USB connectors to charge a phone etc.
07 January 2018
14 December 2017
Helpful counter staff, (Irma).High cost of add-ons.
AnonymousMiami - Southeast 2nd Street
12 December 2017
Very helpful staff and very friendly ! Nothing to complain
01 December 2017
I liked the car and the serviceI didn't like the message on my screen: "change engine oil soon"
20 November 2017
Andre, the rental agent, was amazing.
05 September 2017
The car was perfect for my needs.I had to upgrade the GPS unit that came with the car. I believe the best GPS unit should come standard with the car in 2017.
31 August 2017
Everything runs well Price of gps, so I didnt rent it.
25 August 2017
The staff at Greenville went out of their way to help us and we were very grateful to them
NoelMiami - Southwest 137th Avenue
25 July 2017
The staff , no fuss, no up-selling,
25 June 2017
Easy pick up , helpful & courteous staffNothing
29 May 2017
I loved the car, the space, the speakers, and the Apple CarPlay that it came with it.The middle compartment was broken and was used a lot prior to us using the car. Also that the screenwasher fluid was empty upon receiving the car.
02 April 2017
An almost new car Having paid in advance for the hire I did NOT expect to wait to see a representative
10 March 2017
Car upgrade for the same price. Room for luggage without compromise.Hertz Neverlost GPS with outdated maps. Not able to locate addresses otherwise easily located via Google Maps and Waze.
Car wheels needed balancing and alignment. Vibration over 55 MPH.
05 March 2017
The fact that it was made so easy.The lack of experience of the attendant who had to be helped by another colleague.
24 February 2017
Easy to drive. Roomy.
22 February 2017
Very pleased with service all roundNothing
AnonymousMiami Beach - 3801 Collins Avenue
10 February 2017
Car was clean inside and out, it also came with a fuel package, bring back empty, which was reasonable.Car was not ready when we arrived, booked the car for 10 and arrived at 11:00, don't know if this made a difference. We were not aware that the rental office closes at 12:00 on Saturday for the weekend. There was a scratch on the front bumper, no condition survey done on pickup and therefore was questioned about the damage on return of the car.
25 January 2017
Very good service at return, since we had a wheelchair we were driven to the terminal.Expensive refueling, we had forgotten to fill up tank.
15 January 2017
It was New years weekend it was busy but it they did there best to get everyone organize
08 January 2017
Car was new. Match my expectation and needs
31 October 2016
Staff when i pick my carstaff when i drop my car. very badly
06 October 2016
The extra luggage space of the car
03 September 2016
27 July 2016
flexibility for changing the car model during my rental period.In Miami airportI had booked a full size and I receiced a luxury Mercedes without having any choice.
Car too small for a family of 4 and their luggage. Desk agend should have informed me about the model.
With Alamo we always could choose the model in the parking.
21 June 2016
Customer service and all round experience was amazing. Definitely be back
17 April 2016
I got old Jeep Patriot totally fuel inefficient with no side airbags. I got the worst car possible in the class I booked.
PhilipMiami Beach - 3801 Collins Avenue
10 April 2016
I had a long chat with "Sophie"
. She helped me change a ton of stuff for my order: pick-up and drop off place, change of rental company, and even made sure we got the Mustang we so dearly wished for. She was a 10 out of a 10! Please let her know she made our vacation the best possible Mustang vacation! Thanks. Philip
04 April 2016
Good that after long talk I got better car than I order. Car I order was out. It takes time but all good! Hope to get Gold member status, then the pick up will be faster next time.First they want to offer something small or older, after talk it end up good for me. Our family enjois that car we get.
16 March 2016
10 February 2016
GPS no fonciono en dia siguiente y perdi un dia para ir a Agencia y cambiar la
20 January 2016
the whole process of collecting and dropping off was painless and the condition of the car was excellent
MichaelMiami Beach - 18190 Collins Avenue
04 December 2015
The car was brand new and had all the features I wantedNothing
27 October 2015
I liked the cleanliness and how it drives. Very smooth. Also very efficient on gas.
17 August 2015
I hired a FORD Focus and I got a Nissan
30 July 2015
All great, the service was very good although the line waiting time was long.
17 July 2015
Location very good and organized.More staff to handle customers would be good,especially at pick times.
16 July 2015
I received a car that had an issue with a broken bumper and non working taillights.
03 April 2015
The staff was very friendly and the car didnt had any mechanical problem and it was smooth on the roadWhen we pick it up it was dirty on the inside and had bird poop on the roof
31 March 2015
I had a smaller car but brand new, I was very happy with the car. I will definitely use Hertz again. Nothing
26 February 2015
Car was virtually new it had only done 300 miles. However the front window and the rear passenger window still had markings on them from the paper that had been stuck on the car from the factory . These would not come off despite scrubbing them
01 December 2014
I liked the info they gave me at the desk when I went for the car and the keys and how they explained every thing ...thank you the person at the car garage I asked for some info she did not know nothing about the info I needed ...
28 November 2014
The car was a little bit smaller than we booked but served the purpose
13 September 2014
Friendly efficient staff, very easy to collect car and exit airport. Loved the drop off all over in a couple of mins.
Liked the idea that scratches on the car were flagged with a small sticker stating already reported. I spotted a couple of marks after I took delivery and felt assured that they were not caused by me. Paid for a full tank of gas so I could return to car empty. Felt a little annoyed with myself that I returned the car half full. Not blaming company just my self.
06 September 2014
Very friendly staff, car was okIt took over an hour to get the car
The fuel was empty
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