Find out what other customers think - so you can decide if Budget is the right company for you.
13 August 2018
Waiting time picking up car
Long line and few employees
11 August 2018
Very good price, all inclusive no need for any rip off extrasLong wait to be served at Miami airport
09 August 2018
Overall it was an easy process, staff were good and the car was what we booked and neededthere was a considerable waiting time to be served.
the car rental area of Miami airport is not easy to get to with limited signs and if you are carrying significant luggage.
AnonymousMiami - Southeast 2nd Street
05 August 2018
The price was good and the vehicle was more than adequatePick in Miami was a bit vague with tolls/fuel top up processes. Attendant at drop off was extremely helpful in saving us refuelling costs.
AnonymousMiami - Northwest 57th Avenue
04 August 2018
Helpful staff, car in good conditionI would appreciate more transparency regarding tolls
03 August 2018
It's okThe car didn't have the cover in the trunk. Everybody could see what I had in the trunk.
03 August 2018
We were so many people in line and only 4 employees. Plus the cars weren’t ready. We had to wait for over 90 minutes and we were a family of four members including a baby.
02 August 2018
Car was almost new low milage and clean, run smoothly.It took very very very long to get turn at the counter, from the hole 8 or more computers only 2/3 staf members where working.
31 July 2018
The staff very friendly The car was very basic , the key didn’t have the alarm control
23 July 2018
Updated, clean vehicle. Priced right. Long lines at pick up counter.
27 June 2018
The lady that helped me at the counter was very nice in fact the nicest experience I have encountered up to now.
Upon returning another lady was also very attentive!
12 June 2018
UpgradeCar was dirty, inside and out. GPS holding clip broken, window chipped.
RobertoMiami - South Beach
23 April 2018
Staff at the counterWasn't easy to locate the car in Miami South Beach.
22 April 2018
Service was exceptionalThe GPS didn't work properly but the vehicle came with Navigation so I had no problems.
20 April 2018
I had a good comfortable working vehicle.There was nothing not to like.
10 April 2018
Good car with high spec. Comfortable and good to drive.Highish fuel consumption .
Long queue at rental desk in Miami airport.
08 April 2018
Great staff who were really helpful Not the car we expected but a good car. It had a smaller boot (trunk) so getting the cases in was a bit of an effort.
07 April 2018
Everything. From the very friendly staff to the upgrade. That I had to drop the car back because it was the end of our vacation ;-).
05 April 2018
The were able to easily replace the first car we got which was in very poor condition and I was very unhappy with. My car expectations were higher, even though I rented something on the lower end in terms of price.
03 April 2018
Excelent valueWaiting time at pick up
01 April 2018
Everything is perfect
20 March 2018
the Employees explain in clear way the condition I spend a lot of time for the contract and for out information, that was al ready available before the rental
09 March 2018
First car was dirty and took a along time to sort out and arrange for another car. The car we were expecting was a ford focus but the first car we were offered besides being dirty was a car I'd never heard of and your rep told us it was inline with what we paid. Budget offered to clean while we waited but after travelling for more than 24 hrs this
24 February 2018
21 February 2018
Got the 2018 Mustang for a little more, great choice!
NilsMiami - Southeast 2nd Street
20 February 2018
The GPS out of date !Need to be updated !
17 February 2018
Long line at MIA - but staff were working hard and doing their best to expedite. Excellent car good condition.
Drop off at Caneveral was excellent, great staff!Just the long line at MIA - but that’s not unusual for us arriving early evening from a transatlantic flight.
13 February 2018
Good price, helpful staff and car generally in good condition.No info given on Sunpass transponder ie that it could be switched on or off.
09 February 2018
Helpful staff and free upgrade also easy checkoutnothing to mention in real terms
21 January 2018
Very good service and staff
17 January 2018
The person who served us! He was fantastic. He recommended the upgrade and it was a brand new car. He offered us a discount and even made a recommendation for a hotel where we could have lunch which was great. Nil
12 January 2018
Got an upgrade for free
09 January 2018
Good service at the counter. It took me more than three hours in line to get to the counter and be attended. So slow due internal logistics. Very bad situation.
05 January 2018
Staff is very friendly and helpful.I didn't like the fact that they didn't have an express line for those who had booked upfront.
03 January 2018
Vehicle was eventually what we wantedI had to change the vehicle the next day at Orlando airport as I booked a ten seat vehicle with luggage space and I was given a 15 seat vehicle which had no luggage space at all and here was no alternative available. At Budget in Orlando after driving 250 miles , they were helpful and changed the vehicle.
03 January 2018
the waiting time
24 December 2017
- when the gps did not work properly, they took it back with no hesitation and a full refund
- extra information on the toll sunpass
15 December 2017
The car is very nice, much room for passengers and luggage.The gps is not good.
02 December 2017
The service at the counter after waiting in line more than 30 minutes was good. That when i choose the car with you it was with 1st tank full. But at Budget they said thats not true so i think that those types of things such as communication must be clear when you are partner and to avoid such of confusion for us that rent a car. Because this change the credibility of both company, this isn't nice but the rest was fine.
01 December 2017
The most economical car I've ever rented: Kia Niro.
28 November 2017
car and pricedrawn out pick up time and drop of points on paperwork
22 November 2017
Good price for the type of car, included tank of gas and GPS at low cost.Car windows could have been cleaner.
20 November 2017
We were given a nearly new Chrysler Pacifica instead of the Dodge. This had 1000 miles only on the clock. It opens if you are close to the car without pressing the unlock, so if you have a habit of locking and trying a door to make sure it is locked, walk away and get someone else to check the car is locked.It is difficult to find the return car centre at Miami airport - and as of November 2017 there are a lot of roadworks on major roads nearby. You need to come in driving Eastwards on NW 25th Street - don't believe online maps that say the other way or you will need to make a U-turn which is probably a traffic violation of some kind.
15 November 2017
Great service. Nice Car
02 November 2017
Ease of locating the return area for the car at Miami AirportHad to locate a member of staff for advice on a few of the car controls
30 October 2017
Good value for moneyLong waiting time for the care rental
AnonymousMiami - Northwest 74th Avenue
28 October 2017
CarI was waiting for my car more then 3 hours, but manager give me another car while i was waiting.
17 October 2017
The car was a very good kind, spacious, economy viable, excelente color, viable priceThe car had a cigarette smell, the tank wasn’t fully loaded, the ez pass piece was old and huge and i. The counter were only 2 persons at first for a line of 12 to 15 people
17 October 2017
Upgraded to a GT MustangNot a practical vehicle but lots of fun to drive
Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007.
Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services.
Rentalcars.com (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711.
Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.