Find out what other customers think - so you can decide if Avis is the right company for you.
10 July 2018
Help full members of the staffN
27 October 2017
ServiceNothing to add
15 October 2017
Friendly staffOpening and waiting time
14 October 2017
The agent Legeia was the absolute kindest efficient helpful person I have ever encountered at a rental agency. She deserves extra special recognition Nothing
09 October 2017
The car is quite new. The staffs are very helpful. The air conditioning of the my car sometimes work but sometime don't. A bit annoying when drive in such a hot weather.
08 October 2017
Process was rather quickCar had some damage that needed to be registered
PETERPorto Train Station
22 September 2017
Tha car was fine.Where to return the car wasn't obvious.
18 September 2017
Speedy pick up and drop off
Car in very clean condition
Location of pickup very close to airportNo staff on pickup desk in airport had to get a minibus to pickup
AnonymousPorto - Campanha
12 September 2017
The explanation of the e-toll was correct but it would be better to make this voucher obligatory and include it in the price. Now it was presented as an option, and we did not take it, and this caused quite some problems because it is almost impossible to leave or arrive Porto without crossing an e-toll portal.
21 August 2017
The car was great and new, not a lot of questions, quick in the counter. Took a bit of time waiting for the shuttle to the car rental "area". Missed a couple of "perks" I have when I book directly with Avis as preferred client.
AnonymousPorto - Campanha
29 June 2017
friendly staff, clean newish car, documentation not too poor, invoice arrived in post although I've not yet checked that is the money you have takenproblems returning car as no sign on car park entrance to say 'return rental cars' also I went into the office to ask where to go and she said someone is down in the car park to receive you but no-one there and no communication. the office there didn't know what to do. Put a notice on the office to say what to do!!!
28 May 2017
Despite bad press for the industry this was a painless and professional experience
15 May 2017
To have the road toll included Having to pay extra for the road toll
29 March 2017
Problem free, fast rental process with no hidden cost traps (like fuel etc.)Citroen C3 is really the worst car i've driven for years, but at least i know for the future :-)
20 December 2016
The car though small was nippy. It did exactly what we wanted.nothing
14 December 2016
20 November 2016
We found the staff very pleasant and helpful. The car was the size we needed for this trip.Nothing
02 November 2016
Friendly and efficient staff, pristine car.Nothing.
31 October 2016
Good value for money!
Ordered VW Golf, and received VW Golf break, very nice to store all our bags!-No shuttle at airport to take us to Avis
-after 20min had to call to get shuttle over
-Europcar shuttle passed 2x during our wait
16 September 2016
Staff, New carNot completly clear How the charging of fuel Works
17 April 2016
The sat nav system was terrible
AnonymousPorto - Campanha
05 April 2016
Avis service is good and staff very friendly and helpful.The car is small for 6 people and got two problems when we picked the car - alerting of one tire (due to pressure problem) and the seat belt alerting all the way though all fastened.
28 March 2016
Friendliness of staff and price waiting time to go back to airport
03 February 2016
The car was nice, it drove well.
The time and effort it took to drop the car at the airport. The extra costs it took. And all the problems afterwards because the car didn't have a chip after all. We had to phone the local autority etc.
17 October 2015
Everything apart from the electronic tolls.Electronic tolls in Portugal are a major hassle.
16 October 2015
man at the counter was very helpfuldid not like the van driver who picked us up at the airport smoking in the van
19 September 2015
Very friendly staff I didn't get the exact same car that I booked
13 September 2015
Good size car. We got our car cheaper than our friends who booked through a different website.Weak engine, not great on country roads as acceleration was not very powerful.
02 August 2015
Fantastically serviced and clean car
19 July 2015
Good and new carCommunication
05 July 2015
Staff very friendly and helpful, went out of their way to recommend places to go. Made us coffee whilst waiting. Nothing to say that's negative
01 July 2015
Friendly staffWasn't on the airport as suggested and also took over 1 hour to get my car hire.
19 June 2015
That there was no Polo als indicated but a FIAT. I booked Avis because of former experience and because I wantend to drive a Polo.
04 May 2015
15 April 2015
car was in excellent conditionthe person that made the reservation was automatically seen as "the first driver". to make my husband 'driver' we had to pay an extra fee (second driver)!
14 April 2015
We had to wait 30 minutes the Shuttle otherwise everything went fine!
25 January 2015
It was super efficient - no delays - free upgrade to Diesel and very friendly.Nothing!
02 December 2014
Excellent car from group that I choose, excellente staff at counter, excellent experience, that didn't had for a while from a company ( and I rent car almost every year, different locations)
Great work, many thanks for the lovely experience Nothing in this occasion
06 October 2014
Good price for the car, and no problem.The pickup time, having reservations was an hour and a half! I understand there were computer/machine problems, but there needs to be a better backup plan for such cases...otherwise good.
12 September 2014
Smooth and easy process from both rental cars and Avis. Nothing, Everything went perfectly. Thank you.
04 July 2014
Top Team No probs what so ever Every thing fully explained And was on the road in no time Will definatley use again Thank you None
11 June 2014
Good car and optional fuel policyLong wait of about an hour to pick up car
MariaPorto Train Station
30 May 2014
staff at train station very efficient,polite and welcomingtaking a long time to pick up the car at the airporp. service very slow. long queue and staff watching while they could be helping costumers
AnonymousPorto - Campanha
25 May 2014
Car was great and economic, though not 4 doors as I booked but as I was alone, it was not a problemThere shall be 2 people at counter or some kind of arrangement because if there is a line she cant prepare documents to one, then go and give you the car from garage and leave others to wait in the office. So finally you wait until others have also documents prepared.
17 May 2014
We had a little problem with the baby's seat. But finally we got a new one and it was fine.
03 May 2014
Very professional staff Paid extra for broadband and rarely use because de signal very low
07 April 2014
Came back with an empty tank.... charged 100 euros, ok, but a bit steep
Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007.
Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services.
Rentalcars.com (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711.
Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.