Find out what other customers think - so you can decide if Mex is the right company for you.
01 June 2018
too much time to get the car
15 April 2018
Car Honda-CRV was okay. Very friendly people at car returnFirst a car of a less class was offered. After refuse we got the car of the type we booked. First car had none working lights, next car was okay. Took 1,5 hrs. Hughe addidition on price for car return in other city
14 April 2018
GPS phoneThe security deposit for under 25.
07 March 2018
The car and the help of the staff at the desk.They didn't had the car that we booked when we arrived, but the somebody of the staff helped us out with giving another car that we had to change the next day.
03 March 2018
Too long. We waited for two hours!!
22 February 2018
Car was very clean and good condition It took a long gime to get the car. You should have a separate line for people that completed the booking online.
05 December 2017
13 November 2017
Liked the Toyota Sienna but that particular car needs body work.
The gas was empty. The light was on.
Still some garbage left in the car.
The drop off location at Merida airport is a little confusing but happy it’s near the airport.
01 November 2017
Everything went OK.Had no idea how to get back. I was in Playa del Carmen. Tried to phone 3 times. A map would have helped.
Turns out the singage for the airport and return of the car was good.
07 October 2017
The ease of getting the carThe rentals name on the number plate.
02 October 2017
transfer to the airport terminal, it took more time than expected, please.
19 September 2017
A good all round service. Pick up time was longer than expected, but it was just the volume of people collecting at the time I arrived.
A very good service and would recommend.
11 September 2017
Lovely people very helpful. Good value and no hassleComing home
23 June 2017
Good priceTo slow the service
20 June 2017
Shuttle service to our terminal after returning rental was great.We were not told up front that the drop off was at a different location.
30 May 2017
The car itself, the pick up and dropp off location at the airport - nearby gas station and easy to accessThe tax values that were not clear when you first book the car on the app
27 May 2017
The staff were helpful and friendly. There was a slight delay as there was a power cut in the area but everyone was calm.The car wasn't perhaps as clean as it could have been but other than that all was fine
16 May 2017
Easy to get to the office once we knew where it was. Friendly staff. Drop off easy as it was at 04:00. No problems with the car.No one was at the booth inside the terminal and no directons to the office. Very slow collection process.Even when we had completed the paperwork there was another delay while someone talked to us about various holiday packages,was a sales pitch for the holiday activites? Petrol was 7/8 and it is very difficult to return at this level - please fill
13 May 2017
The servide in general is good. People are very kindTo pick up the car was stressfull. It took a lot of time at the front desk despite I had a pre-paid service
15 April 2017
It was easy to return the car.It took very long to get the car. The insurance was very costly.
13 April 2017
Best was the rental rate. Car was clean and in good working order.
20 February 2017
The cars transmition did not work very well
20 February 2017
Return the was very fast and efficientThe petrol tank was not full and nobody seemed to help in that matter. It is not comfortable to return the car with some petrol in the tank
07 February 2017
No one inside airport to drive you to the rental outside
06 February 2017
staff was helpful. value was good was hoping to get the car I had choosen, but got a yaris. it worked out though.
05 February 2017
Car was reasonably clean,delivered in the exact conditions I rented. Staff was helpful and frendly.Not picky at drop off at allMaybe more info in airport to find the shuttle bus
24 December 2016
Wait to much on line to pick-up your vehicle, specially in a long day.
14 July 2016
Car model was exactly what I had reserved. Cleanliness could improve but not too bad at all.
16 May 2016
overall good experience....drop off quick and easy with shuttle to terminalcould not find booking at pick up desk....took over two hours to pick up car.....but we did not let it spoil the holiday
03 April 2016
painless drop offpainfull pickup
28 March 2016
The woman at check in was FANTASTIC! Very personable and helpful. Very efficient and informative. Simply nice/friendly. I was by myself as I had to wait for my husbands separate arrival. Very secure and assured. Upon return of car, all very helpful and FAST! Shuttle was waiting and off we went to terminal. Many thanks! I think maybe next time a free upgrade for returning loyal patron. I'm not picky, and the car served its purpose, but very generic/basic. I understand though. Not really a complain. It fit the countries normal basic type vehicle standard.
13 February 2016
We waited forever for the shuttle. We were told 5-7 minutes- it took 50 minutes. It was completely unacceptable but there were no apologies made.
18 December 2015
We did not have enough information where to find it at the airport and did not know that we had to take a shuttle service.
12 December 2015
The representatives on the way out were really helpful.Lack of communication of the team on the way back. They thought there was a problem with the car and left me waiting for 15 minutes while they decided. Was ok in the end, but not good for the nerves.
11 September 2015
The whole booking, pick-up, drop-off and shuttle service work very efficiently.The car's alarm would go off occasionally for no apparent reason.
30 August 2015
There were no good technology for dropping the car, that's why is more time to do it.
21 June 2015
I liked the price, the convenience, location, friendly staff, ease of the rental easy return just a great all around experience thanks Mex and fox rent a car....Allan The car was damaged in a few areas which in its self wasn't so bad. That's it this was the only negative. ....thanks again ....Allan
25 May 2015
Staff was nice and efficientI booked a Golf or equivalent, whereas I got a Hyundai i10, which has a smaller size (like a Polo)
08 May 2015
Very close to airportMex car is not called Mex cars but Fox cars. The signs do not mention Mexcars. That leads to confusion.
02 May 2015
21 April 2015
CostTime, car availability
16 March 2015
the downgrade to a Volkswagen and the dirtyness of the vehicle, fullof sand.
02 March 2015
Very good people in the Office! It was impossibile to print in paper the contract we did from Italy. And no wifi in the airport while we arrived.
01 March 2015
the staff was very friendly and the car brand new! great value for money
25 February 2015
overall conditions of the car, clean, newpick up and drop off could be quicker
22 February 2015
First i've seen a car without power lock. Had to lock each door and trunck manually every time and double check...
18 February 2015
The car was virtually new (only about 1500 miles on it) and in great condition. Staff were helpful and very courteous.Antiquated systems meant lots of paperwork on initial hire. Very tiresome after a very long flight. As a result, ended up driving in the dark which is not fun.
18 February 2015
The upgrade to a prius, very fuel efficient!
17 February 2015
Friendly staffPressure to contract tours with them, no infant car seat available, manual locks on doors
07 December 2014
- easy drop off
- no problems with the drop off
- bring back the car with full tank- there was nowhere 'Mex' indicated on the inside desks, so we went outside (after some people said it was outside), but there was also no Mex outside. At last somebody outside knew that we had to go to 'Fox' when booked with Mex, but this was not mentioned on the voucher. But for this we had to go inside again, but we couldn't get in anymore! So they send somebody in to prevent somebody of Fox. Then somebody came out with papers and with these we walked to the Fox garage (which was not too far, just a 5 min. walk).
Anyway, ut had been a lot easier if we had known that we had to look for Fox in stead of Mex.
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