Find out what other customers think - so you can decide if Hertz is the right company for you.
10 June 2018
Lovely friendly staff, especially the guy who spins you over to the office in the van.
07 December 2017
Hertz desk (like all car hire companies) are not onsite but the transfer and ease of getting to the pick up is so short, it's not a problem.Checking the car issues/damage using photos. It's isn't easy to see anything!
10 November 2017
Ease of collection and drop of the vehicle when returning home for a visitThat although Hertz wasn’t far in the mini bus it would be easier on the airport site
03 November 2017
Efficiency, helpfulness and overall service provided
29 October 2017
compared to Eurocars, it was a first class rental; I did take photographs, because once I leave your premises if anything is spotted, I have had it! This is the one dread of all Car Hire Companies.
05 October 2017
The staff were very friendly and the car was nice and in a good condition.The car had a couple of scratches; I was told that there is now a new system where pictures are taken and sent to me. I never received them; to be on the safe side I had also made pictures with my camera.
The Hertz car hire is difficult to find as there is no sign and it is not at the same spot as the other car rental companies.
01 October 2017
Staff were polite and efficient Need car mats as floors get dirty
13 September 2017
No postcode for return of car
06 September 2017
A very new vehicle.The vehicle was under-powered, difficult to overtake safely and struggled to climb hills (with the driver and two passengers, no luggage).
20 August 2017
This is the second time I have booked vehicles through Rentalcars for leisure purposes in Europe, from different suppliers. Both time I have received free upgrades, cars were in very good condition, and service was excellent. I've found everything totally above board and no hidden costs at all. Would recommend Rentalcars wholeheartedly.Absolutely nothing
03 August 2017
car and staff were greathad to wait a long time for the single desk to deal with one customer before me during pick up
17 July 2017
Very friendly and helpful staff in both Inverness and Aberdeen airport. Normal stuff like the one way hire fee and the excessive charge if I forget to refuel it before I return it. The very nice member of staff at the Aberdeen airport office pointed out how much the charge would be and let me go and fill it up. A good experience in the end as she was very helpful and informative.
19 June 2017
Met immediately and taken to depotNot finding any info if car was petrol or diesel.
25 May 2017
Central edinburgh drop off point was good for location but difficult parking wise!
The car we had booked wasn't there on arrival but they had another alternative ready.
Would be ideal if staff showed the car damage before just signing it over and also quickly demonstrate the key features of the car before handing over keys, esp. keyless tech.
20 May 2017
Quick and easy pick up and drop off
Quality of vehicleThe location of the rental office.
24 April 2017
The times after i drop the cor off and the return to the airport 30 mm
An another renter have been late
18 April 2017
Friendly and very helpful. Good team.
01 April 2017
The ease and speed of getting the car and the helpfulness of the staff when asked about the operations of the car. Returning the car was easy as well.
05 March 2017
the staff were very kind and helpfull. all sorted within 10 minutes thou about pick up point.couldnt find hertz pick up point or any body to ask when arrived at the airport. airport reception had to phone up to say customers were here to be picked up .
04 August 2016
Good car and GPS - excellent for foreign drivercollection and return of car is not at airport - need to take shuttle bus to the Hertz office
09 July 2016
Very professional staff at Hertz. Difficulty in locating Hertz while returning the car. No maps were given; GPS showed wrong location. No directions at all. We kept going round in circles. Thank God, we did not miss the flight.
07 May 2016
Nice upgrade of car, a Jeep Renegade instead of Ford Focus.Needed a shuttle bus from airport to car rental desk, which also was not well signposted when returning the car.
24 April 2016
The car and the service were perfect. We are happy to use again
03 April 2016
The upgrade car; the staffThe pick up arrangements weren't clear; more clarity on out of hours arrangements
16 November 2015
Good service. Nothing.
02 November 2015
Alternative car supplied was Audi A1. Very good to drive. Smooth and sporty. Ideal for the roads in Scottish HighlandsSize was fine for me and wife but would have struggled if anyone else with us
13 October 2015
The car caused us no problems and the drop off staff wee friendly and efficient.No Hertz desk at Inverness airport.
08 July 2015
Excellent,charming,and very efficient staff!
04 June 2015
Service was very good and efficient Nothing
28 May 2015
friendliness of the stafflack of better weather
11 April 2015
Excellent service, staff and efficiency.
30 March 2015
Good value, very good car, helpful staff - thanks!A desk and car actually at the airport would maybe have been better, but not really a big problem
23 March 2015
Staff really helpful and upgraded car to give us more space for the wheelchairDidn't realise the car hire would involve a mini bus ride to and from the airport, on members of the party was in a wheelchair so this was awkward. If travelling alone this would have been fine
22 February 2015
Honda Jazz car was great car. Only 1000 miles on clock.staff very helpful
Il at each end.Only additional fee for returning
Car to a different airport
18 January 2015
Friendly staff and no hassle N/A
08 December 2014
Good service.off airport.
02 November 2014
very efficient service all round thank you
30 September 2014
Fiat 500 so cool, was expecting a Panda!
30 September 2014
29 September 2014
Best car hire staff we have ever encountered. Friendly and efficient. Delighted with the free upgrade.Car had quite a significant scrape
16 September 2014
Meeting Hertz at airport
14 September 2014
Car excellent size and good on fuel.Car had no smoking sign but smelt of smoke needed a air freshener.
08 September 2014
Perfectly happy with everything.The only drawback is that the office is a few minutes drive from the airport. Fine if you're in plenty of time and probably OK if you know the system, but not ideal.
04 September 2014
Easy transaction. Overall best value and car spotlessly clean. Staff very friendly, helpful and efficient.No adverse comments at all.
30 August 2014
Price, speed and quality of service, efficient shuttle to airports
04 August 2014
Once at Hertz office staff were friendly and efficient and waiting area was more comfortable than airport desk.Waiting for mini bus to take me to car hire company. I was expecting to pick up car direct from airport.
04 August 2014
Drop off of keys easyAs we arrived on bus from station no one was there to meet us & had to rely on Avis lady to find Hertz rep.
09 July 2014
The whole experience was very good.We asked for extra Insurance and this was very expensive. I can have a whole years insurance cheaper than what it cost for two weeks.
Try to think about sensible prices for insurance
21 June 2014
Staff - friendly and helpfulVehicle not as clean as possible; noticeable smell of cigarettes
18 June 2014
Friendly and efficient staff. Pleasure to deal with.
Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007.
Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services.
Rentalcars.com (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711.
Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.