Alamo Marseille: Car Hire & reviews

Reviews of Alamo in Marseille

Real customer reviews

Find out what other customers think - so you can decide if Alamo is the right company for you.

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Anonymous Marseille Airport

23 February 2020

The staff were great on collection and drop off. The wait on collection was too long.

8.0

Anonymous Marseille Airport

29 September 2019

Friendly staff Car could have been cleaner on the outside

8.4

Anonymous Marseille Airport

23 September 2019

Fabulous service. Great car. Friendly staff. Look forward to our next booking with you.

9.0

Anonymous Marseille Train Station

04 February 2019

Fabulous staff Nothing

8.4

Anonymous Marseille Airport

11 October 2018

Car and service Long walk to terminal

8.8

Anonymous Marseille Train Station

04 September 2018

Car clean and smart in excellent condition Collection point difficult parking on busy main road Not obvious where to pick car up

8.0

Anonymous Marseille Airport

12 August 2018

Great staff clean car

8.8

Anonymous Marseille Airport

22 July 2018

being served straight away by pleasant and efficient staff. collection took less than 5 minutes - other care hire companies in Marseilles airport have taken well over an hour on previous visits. nothing.

8.8

Anonymous Marseille Airport

30 October 2017

Very welcoming staff and helpful The system put in place to explain if damages and scratches into the car. I believe it should be included in the insurance policy not told directly to customer by the staff. Customer will pay or take risks.

7.4

Anonymous Marseille Train Station

22 October 2017

Location or how to find the place.

8.6

Anonymous Marseille Airport

03 October 2017

Clean comfortable car. Quick customer service at desk. Hard sell for extra insurance.

7.6

Anonymous Marseille Airport

27 September 2017

Car in good condition Got a Renault Twingo which is too small compared to what I had booked.

6.6

Anonymous Marseille Airport

10 September 2017

We got upgraded to a premium vehicle, since all of the cars in our class were gone. We were very happy with the upgrade.

8.2

Anonymous Marseille Airport

03 September 2017

Fast service on collection and return. No toilet at collection/return point.

7.0

Cecile Marseille Airport

08 August 2017

Very competent and friendly staff Pick up too complicated way too long

7.6

Anonymous Marseille Airport

13 May 2017

Helpfull service, nice car We were using 7 seats. The cover of the rear boot could not be stored.

7.4

Joelle Marseille Airport

04 April 2017

The car smelled to cigarette smoke, we are really against smokers. The contract says that it is not allowed to smoke in the car. We reported this to the girl, and she said that she could not smell it as she was a smoker. After our trip from Marseille to Gordes our clothes smelled and our throats hurt from the cigarette smell. There was no other car

4.6

Neil Marseille Airport

19 February 2017

Service good, car was very economical to run,perfect size for the family with good boot space

9.0

Kevin Marseille Airport

20 September 2016

Efficient and friendly girls at pick up and drop off.

7.6

Anonymous Marseille Airport

04 July 2016

Very helpful staff No GPS

8.6

Barbara Marseille Airport

12 June 2016

Perfect service, affordable prices. All was fine.

8.6

Anonymous Marseille Airport

09 May 2016

pesonalised service more staff at pick up location

8.0

Rex Marseille Airport

22 March 2016

Fast and efficient service There was no provision to do a zero liability. Glad I had no problems though!

9.2

Anonymous Marseille Airport

11 January 2016

Roseanna and Amy were extremely friendly and helpful. The car was great and even came with GPS which was extremely useful. I would always use Entreprise/Alamo for car bookings.

10.0

Gary Marseille Airport

21 December 2015

It was actually all managed by enterprise and was excellent

8.6

William Marseille Airport

02 December 2015

Good value for money. The Ford BMax was actually a good car to drive and carry my family around in even though the engine was tiny. The car had been smoked in. It smelled terrible inside. Also, we picked it up in the dark and the mirrors were not clean, making driving on the motorway very difficult.

5.6

Anonymous Marseille Airport

24 November 2015

Everything else, especially the upgrade. We had to wait rather a long time untill we could pick up the car. Not because it was busy but because the guests before us had too many questions. They took a long time.

8.0

Anonymous Marseille Airport

30 October 2015

Great staff friendly and accommodating Nothing - perfect

9.0

Anonymous Marseille Airport

10 October 2015

Very friendly, helpful and efficient staff. We were extremely impressed with the service we received. It would be helpful for there to be clearer signs to locate the Alamo office in the car park at Marseille Airport.

8.8

Anonymous Marseille Airport

01 October 2015

Friendly service-good language skills

8.0

Anonymous Marseille Airport

18 September 2015

All the major car rental companies had their own offices. Alamo was in the Enterprise office but I only noticed an A4 photocopy of the logo on the back wall of the office not on the outside.

7.6

Anonymous Marseille Airport

12 September 2015

The car we received was much bigger than what we had booked and included several extra features including sat nav, even though we did not request this, so that was a helpful bonus. Initially the car seemed too large for our needs, but due to the added extra features of the car, it didn't seem to be a problem to drive it. As the office staff were very busy, the time it took to recieve the car was quite a long period. Had there have been more staff available to check people in, it would have been much quicker.

6.8

Gerard Marseille Train Station

04 September 2015

Good service on collection Alamo rentals poorly signed at Marseille

7.4

Anonymous Marseille Airport

01 September 2015

clean, fast, helpful staff, good car, easy to upgrade I liked everything

9.2

Lucy Marseille Airport

01 September 2015

We thought Enterprise / Alamo were great. The staff were amazing and incredibly efficient and great value for money. We will definitely use and recommend Alamo / Enterprise again. Thank you. Lucy

8.4

Ernest Marseille Airport

21 August 2015

Very polite and efficient

8.4

Anonymous Marseille Airport

19 August 2015

Virtuallly new car - perfect condition. Ease/efficiency of collection/drop off It took a while to realise that Alamo and Enterprise were operating from the same office. i.e. Big Enterprise office ( easy to find ) but only printouts taped to office windows that indicated it was also the Alamo office. Aside of that, fully comp insurance was relatively expensive. £23 a day to hire the car and £15 extra p.d. for top insurance is disproportionate.

8.6

Anonymous Marseille Airport

10 August 2015

New car No queue Helpful staff Expensive

6.6

Anonymous Marseille Airport

19 July 2015

The staff were very polite and helpful and spoke very good English compared to our French!.Everything was explained to us and Amy even helped set up the sat nav. We were a party of six and had booked a small people carrier. When we arrived one wasn't available but soon rectified by finding an automatic one with free sat nav! So although we had a bit of a wait it was worth it in the end.

7.6

Edmond Marseille Train Station

19 July 2015

Hard to find at Marseilles train station

7.0

Peter Marseille Airport

02 July 2015

Staff at rental site were very welcoming , friendly and made the process painless. Car was very good, comfortable and economic.

8.8

Anonymous Marseille Airport

28 November 2014

Efficient staff,nice car Not being able to find Alamo as it was not signed and it was only by chance that I went into Europcar and found it.

8.6

Anonymous Marseille Airport

19 September 2014

Very helpful staff Queue jumping by clients

10.0

Anonymous Marseille Airport

16 September 2014

Good value for money. Car almost new and very clean. Renault Twingo seems to be too small with regards to engine. Last time I was abroad I had a Fiat 500 and although the engine is more or less the same size of the Twingo,it was much more good to drive.

8.2

Gary Marseille Airport

15 September 2014

Car was not washed, wheels were dirty. Although inside was clean

6.7

Anthea Marseille Airport

09 September 2014

All very seamless thanks

9.6

Anonymous Marseille Airport

27 August 2014

Great service dropping back. Too long taken to get the car. That was very annoying. Time taken to pick up the car.

7.3

Urban Marseille Airport

18 August 2014

The car had a very big dammage at the left door, witch they forgot to Tell or mark on the sheet.

6.7

Anonymous Marseille Train Station

16 August 2014

It was very hard to find the rental car parking when returning the car.

7.6

Anonymous Marseille Airport

04 August 2014

Child seats were reserved, but not present. A family on vacation can not travel without these seats. It is extremely important that this kind of things are properly arranged. It is very disappointing to start your vacation whit this kind of problems. I also had the feeling that counter staff did not care that much.

7.8

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