Find out what other customers think - so you can decide if Alamo is the right company for you.
AnonymousMarseille Train Station
04 September 2018
Car clean and smart in excellent conditionCollection point difficult parking on busy main road
Not obvious where to pick car up
8.0
AnonymousMarseille Airport
12 August 2018
Great staff clean car
8.8
AnonymousMarseille Airport
22 July 2018
being served straight away by pleasant and efficient staff. collection took less than 5 minutes - other care hire companies in Marseilles airport have taken well over an hour on previous visits.nothing.
8.8
AnonymousMarseille Airport
30 October 2017
Very welcoming staff and helpful The system put in place to explain if damages and scratches into the car. I believe it should be included in the insurance policy not told directly to customer by the staff. Customer will pay or take risks.
7.4
AnonymousMarseille Train Station
22 October 2017
Location or how to find the place.
8.6
AnonymousMarseille Airport
03 October 2017
Clean comfortable car. Quick customer service at desk.Hard sell for extra insurance.
7.6
AnonymousMarseille Airport
27 September 2017
Car in good condition Got a Renault Twingo which is too small compared to what I had booked.
6.6
AnonymousMarseille Airport
10 September 2017
We got upgraded to a premium vehicle, since all of the cars in our class were gone. We were very happy with the upgrade.
8.2
AnonymousMarseille Airport
03 September 2017
Fast service on collection and return. No toilet at collection/return point.
7.0
CecileMarseille Airport
08 August 2017
Very competent and friendly staff Pick up too complicated way too long
7.6
AnonymousMarseille Airport
13 May 2017
Helpfull service, nice carWe were using 7 seats. The cover of the rear boot could not be stored.
7.4
JoelleMarseille Airport
04 April 2017
The car smelled to cigarette smoke, we are really against smokers. The contract says that it is not allowed to smoke in the car. We reported this to the girl, and she said that she could not smell it as she was a smoker. After our trip from Marseille to Gordes our clothes smelled and our throats hurt from the cigarette smell. There was no other car
4.6
NeilMarseille Airport
19 February 2017
Service good, car was very economical to run,perfect size for the family with good boot space
9.0
KevinMarseille Airport
20 September 2016
Efficient and friendly girls at pick up and drop off.
7.6
AnonymousMarseille Airport
04 July 2016
Very helpful staffNo GPS
8.6
BarbaraMarseille Airport
12 June 2016
Perfect service, affordable prices.All was fine.
8.6
AnonymousMarseille Airport
09 May 2016
pesonalised servicemore staff at pick up location
8.0
RexMarseille Airport
22 March 2016
Fast and efficient service There was no provision to do a zero liability. Glad I had no problems though!
9.2
AnonymousMarseille Airport
11 January 2016
Roseanna and Amy were extremely friendly and helpful. The car was great and even came with GPS which was extremely useful. I would always use Entreprise/Alamo for car bookings.
10.0
GaryMarseille Airport
21 December 2015
It was actually all managed by enterprise and was excellent
8.6
WilliamMarseille Airport
02 December 2015
Good value for money.
The Ford BMax was actually a good car to drive and carry my family around in even though the engine was tiny.The car had been smoked in. It smelled terrible inside. Also, we picked it up in the dark and the mirrors were not clean, making driving on the motorway very difficult.
5.6
AnonymousMarseille Airport
24 November 2015
Everything else, especially the upgrade.We had to wait rather a long time untill we could pick up the car. Not because it was busy but because the guests before us had too many questions. They took a long time.
8.0
AnonymousMarseille Airport
30 October 2015
Great staff friendly and accommodating Nothing - perfect
9.0
AnonymousMarseille Airport
10 October 2015
Very friendly, helpful and efficient staff. We were extremely impressed with the service we received.It would be helpful for there to be clearer signs to locate the Alamo office in the car park at Marseille Airport.
8.8
AnonymousMarseille Airport
01 October 2015
Friendly service-good language skills
8.0
AnonymousMarseille Airport
18 September 2015
All the major car rental companies had their own offices. Alamo was in the Enterprise office but I only noticed an A4 photocopy of the logo on the back wall of the office not on the outside.
7.6
AnonymousMarseille Airport
12 September 2015
The car we received was much bigger than what we had booked and included several extra features including sat nav, even though we did not request this, so that was a helpful bonus. Initially the car seemed too large for our needs, but due to the added extra features of the car, it didn't seem to be a problem to drive it.
As the office staff were very busy, the time it took to recieve the car was quite a long period. Had there have been more staff available to check people in, it would have been much quicker.
6.8
GerardMarseille Train Station
04 September 2015
Good service on collectionAlamo rentals poorly signed at Marseille
7.4
AnonymousMarseille Airport
01 September 2015
clean, fast, helpful staff, good car, easy to upgradeI liked everything
9.2
LucyMarseille Airport
01 September 2015
We thought Enterprise / Alamo were great. The staff were amazing and incredibly efficient and great value for money. We will definitely use and recommend Alamo / Enterprise again. Thank you. Lucy
8.4
ErnestMarseille Airport
21 August 2015
Very polite and efficient
8.4
AnonymousMarseille Airport
19 August 2015
Virtuallly new car - perfect condition.
Ease/efficiency of collection/drop offIt took a while to realise that Alamo and Enterprise were operating from the same office. i.e. Big Enterprise office ( easy to find ) but only printouts taped to office windows that indicated it was also the Alamo office.
Aside of that, fully comp insurance was relatively expensive. £23 a day to hire the car and £15 extra p.d. for top insurance is disproportionate.
8.6
AnonymousMarseille Airport
10 August 2015
New car
No queue
Helpful staffExpensive
6.6
AnonymousMarseille Airport
19 July 2015
The staff were very polite and helpful and spoke very good English compared to our French!.Everything was explained to us and Amy even helped set up the sat nav.We were a party of six and had booked a small people carrier. When we arrived one wasn't available but soon rectified by finding an automatic one with free sat nav! So although we had a bit of a wait it was worth it in the end.
7.6
EdmondMarseille Train Station
19 July 2015
Hard to find at Marseilles train station
7.0
PeterMarseille Airport
02 July 2015
Staff at rental site were very welcoming , friendly and made the process painless. Car was very good, comfortable and economic.
8.8
AnonymousMarseille Airport
28 November 2014
Efficient staff,nice car
Not being able to find Alamo as it was not signed and it was only by chance that I went into Europcar and found it.
8.6
AnonymousMarseille Airport
19 September 2014
Very helpful staffQueue jumping by clients
10.0
AnonymousMarseille Airport
16 September 2014
Good value for money. Car almost new and very clean.Renault Twingo seems to be too small with regards to engine. Last time I was abroad I had a Fiat 500 and although the engine is more or less the same size of the Twingo,it was much more good to drive.
8.2
GaryMarseille Airport
15 September 2014
Car was not washed, wheels were dirty. Although inside was clean
6.7
AntheaMarseille Airport
09 September 2014
All very seamless thanks
9.6
AnonymousMarseille Airport
27 August 2014
Great service dropping back. Too long taken to get the car. That was very annoying. Time taken to pick up the car.
7.3
UrbanMarseille Airport
18 August 2014
The car had a very big dammage at the left door, witch they forgot to Tell or mark on the sheet.
6.7
AnonymousMarseille Train Station
16 August 2014
It was very hard to find the rental car parking when returning the car.
7.6
AnonymousMarseille Airport
04 August 2014
Child seats were reserved, but not present. A family on vacation can not travel without these seats. It is extremely important that this kind of things are properly arranged. It is very disappointing to start your vacation whit this kind of problems. I also had the feeling that counter staff did not care that much.
7.8
DavidMarseille Airport
25 July 2014
The car. Wouldn't have dreamed of renting a Renault Capture and it turned out to be good.Alamo at Marseille turned out to be Europcar. Took a while to figure that out. Queue got very long while we did! Not good. Staff very slow. Not enough staff.
6.7
JEANMarseille Airport
20 July 2014
although the car didn't match with the initial conditions we were nevertheless satisfied with it's performance. Quite new and modern features.We had to wait more than an hour to collect the car under a burning sun. Furthermore this looked like a standard condition. I was most upset since seperation between bussiness and leisure. No waiting time for business, how was this controlled? and why the seperation?
5.1
AnonymousMarseille Airport
15 June 2014
Excellent service, great new car
10.0
AnthonyMarseille Airport
03 June 2014
Great experience! Great value!
10.0
AnonymousMarseille Airport
31 May 2014
Efficiency at drop off .My fault but it was not clear on the sheet of paper where to allocate the rental office. As we arrived with easy jet I thought the we're going to have a desk at the terminal so lost time finding the rental office and then wasted a lot of time queuing.
