Find out what other customers think - so you can decide if Alamo is the right company for you.
09 April 2018
Good staff at Lyon office. Plenty of help.
Good staff at Dijon. Helpful staff.It was difficult at Lyon airport as a shuttle bus needed. But no good directions/signage
01 April 2018
Nice carTime it took to collect, lack of counter staff
25 March 2018
Staff friendly and provided personal touchCar had reasonable amount of minor damage, which made the walk round quite long. Staff were good at ensuring everything was captured though.
04 March 2018
20 February 2018
Alamo rep was friendlyCar we ordered unavailable.
Upgrade car was huge mini van, hence mostly unused as too big for parking/meribel village
16 February 2018
Good service all roundNothing
10 January 2018
Great service. Like the fact we did the check of the car together before we drove the rented car.
24 December 2017
14 December 2017
21 November 2017
Johana was very helpful
31 October 2017
Car company flexibility to balance Rentalcars lack of capabilities Rentalcars management
28 October 2017
very easy to find and staff were very helpful. overall very good..we asked for a Peugeot 5008 as the group of 5 were all adults and we wanted a large car. We were told and confirmation stated a Peugeot 5008. When we got car it was a Ford C-Max which was a little small, although your booking says similar it would have been nice to have the car we expected....
07 September 2017
01 September 2017
The car was very clean.Finding the rental agency is difficult (you need to first find the shuttle to take you there and it is not marked well). I am almost sure I got a downgrade (Economy to Mini), but they were saying it is not. I went on a highway so it made a big difference.
31 August 2017
Pleasant & efficient staff
Took bus from terminal to office
Minimal paperwork required
Locating office on returning car was tricky, better airport signage would have helped
Checking car in on when returning car hampered by arriving at a busy time, only one person dealing with situation, but did well in the circumstances.
12 August 2017
Speed of return and shuttle to airportCollect and return is outside. Not goo if its raining!
27 July 2017
The car was a hybrid and was very economical.The Toyota on-board GPS system was a nightmare. They need to fit a more user-friendly system than that provided in the car. I recommend Tom-Tom or Navman.
24 July 2017
Very pleasant staff happy,helpful and efficient. Lyon Airport does not make it very clear where car hire firms are and although a free bus drop off a bit difficult to find.
20 July 2017
The staff especially Johanna very helpfulNothing
20 June 2017
Was allowed to choose a car, this was much appreciated!
02 May 2017
Great service and friendly
02 May 2017
Ease of pick up.Car was to have been full of fuel but was almost empty and I had to go straight to a filling station.
19 March 2017
When we came to drop off the car there was no staff available,the compound was locked and there were no signs as to what to do with the key. Cars were parked on the verge and on the road as there were no available parking spaces. Telephone calls were unanswered. After waiting over 30 mins,we left to get to check in on time leaving keys in a box.
19 March 2017
Great service. Very thorough at pick up and drop off. All staff spoke English which was very helpful.Took longer than expected to pick up car, with most of the delay happening between the time we checked in and the time the car arrived. Not sure if it was being cleaned out or what, but waiting in a parking lot with 3 little kids for 30 minutes is less than ideal.
16 February 2017
The service of the lady who was taking care of my contract was excellent.
06 February 2017
Alamo staff (Joanna) at Lyon was excellent; car provided was probably a little bigger/better than as bookedCar had not been properly cleaned/washed prior to pickup
22 January 2017
When I picked the car up, the fuel gauge was on 3/4 full. Staff told me not to worry, gauge did not work correctly, and car was full of fuel.
When I filled car up, gauge did work correctly, and indicated when tank was full.
The tank was clearly low on fuel when I picked car up, I normally do this journey on a tank of fuel, with some left over
03 January 2017
Ease of sorting, good quality car, friendly staffpaying to deliver back at Geneva - having to pay for snow chains as no winter tyres - as in the close vicinity of ski resorts think they should be included
26 December 2016
Helpful staff, easy rental.
01 December 2016
Very friendly and professional.Little difficult to find next to Enterprise but was ok really.
26 November 2016
Staff were very helpful and courteousHad to wait quite a long time to pick up
22 November 2016
Friendliness of the staff, and capacity to help with directions. The car was not shiny new but overall cleanliness was satisfactoryOnboard navigation map was not taking into account the very recent roads. Air conditioning was a bit smelly
22 August 2016
07 July 2016
Staff friendliness, efficiency,
cleanliness of car,Quite pricey
05 June 2016
Finding the place to pick up the carFinding where to drop off at Dijon, you need a map!
29 March 2016
Very good counter staff when collecting the carWasn't obvious where to get the bus to the rental desk. Signs didn't refer to ALAMO (had to ask bus driver to be told it's the same as Enterprise which was on the sign!)
AnonymousLyon Train Station - Part Dieu
27 March 2016
Excellent customer service
TimothyLyon Train Station - Part Dieu
21 March 2016
Fab staff extremely helpfulNot available over lunch so we had to wait over an hour.
01 March 2016
Ease of pick/drop offCar dashboard layout and features were not great (Opel's fault)
25 February 2016
Car size as required and clean.
Explained by staff well.
Good on fuel and comfortable. High charge on reducing excess.
Returned the car all ok.
Still awaiting repayment of credit card security deposit.
08 February 2016
Staff were friendly and helpful. Car was pretty much what I wanted.Returning at Geneva was a hassle and very hard to find.
07 February 2016
Friendly, helpful and efficient staff. We were asked if everything was ok when we returned the car and replied yes except there was no water in the windscreen washer. We have been given an upgrade on our next rental from Enterprise.No water in the windscreen washer which was annoying when the windscreen got dirty on the motorway.
03 January 2016
Very friendly helpful staff.Car hire pick up is outside the terminal which took time getting the bus there.
23 November 2015
Good service / professional TeamNo
17 November 2015
Friendly, efficient service. Car in excellent condition and set up for English languageFelt a bit pressured into buying the breakdown insurance
AnonymousLyon Train Station - Part Dieu
17 October 2015
Counter person was very helpful & even suggested a different car in the same category that was more appropriate for my use! Very helpful!Return was a nightmare. Instructions inadequate and spent ~30 minutes driving around trying to find location of rental return. Stressful to the max. However, the young man who I returned the car to was having a busy& somewhat stressful day, himself, so I didn't feel as bad as I might...
11 October 2015
Very efficient serviceNothing
05 October 2015
Have a nice and gently staff.
Good conditions of the car.
The best price that i ever found.
01 October 2015
Very helpful staff.Someone had smoked cigarettes in the car which was quite smelly.
04 August 2015
You have to pay or rather you feel you need too.
Buy the extra cover against damaging the car.
20€ a day ....you feel is a lot on top of what you have paid ....then the alternative .....bloody hell!!
850€ to pay if you damage the car.
I just felt they had me by the old .........
And I don't like that
It's like bullying
Staff not at fault it's company policy
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