Find out what other customers think - so you can decide if Hertz is the right company for you.
29 July 2018
Car as ordered, late model & competitive price. Staff were excellent.But picky on what Full tank of fuel was.
Though would definitely rent from them again.
28 May 2018
Good service at the Hertz desk
10 May 2018
Great company. No hidden charges. Won’t use anyone else
16 April 2018
Service was excellent Cost of extra driver
08 April 2018
Conveniently located in the term. Nice staff, nice car, and great price.
13 March 2018
All good thanks
Staff very nice and efficient
04 March 2018
The insurance waiver was a little excessive for me , but the car was wonderful
21 January 2018
Nice car, friend ly staffToo many and not easily understandable options.
16 November 2017
I only book through Hertz as I have been let down so badly by the other companies. I have booked with Hertz at various airports and the level of service as never wavered The time it took to get the car as there was only one member of staff and as everyone had pre booked then Hertz should really have had another member working to accommodate the needs of the customers.
20 September 2017
Easy to order the car. Easy drop of. Nice car. A bit expensive. A bit annoying when the lady at the counter of the pick up intensively tried to sell in several more insurance etc.
05 September 2017
Speed versus other hire companies at the airport, worth the premium paidNothing
02 September 2017
all very good
30 July 2017
Our flight was delayed. I contacted the desk and they rang me back to make arrangements to allow us to pick the car up.
03 June 2017
The car was absolutely fine and reliableThe bodywork of the car was very badly scratched and not all scratches had been logged on the paperwork. So we had to go back to the counter with revised paperwork which delayed our departure from the airport.
02 June 2017
Speed, efficiency and helpfulness
All was OK
15 April 2017
Helpful staff, made you feel welcome.
No problems with carNothing to comment upon.
31 March 2017
The upgrade of the car was very much appreciated.The staff were not too helpful in showing me the workings of the car.
15 March 2017
Very happy with the service. Booked a corsa and got a fiat 500xl very nice. No hassle at the desk about having my own car hire excess insurance. Other companies in past I.e. Goldcar have a hissy fit when you don't take their insurance. Very happy with Hertz service.
28 February 2017
A nearly new car. No hassle from the Hertz rental desk agent.Not getting the car I booked. I wanted an SUV because of the large load space. The Astra was ok but only just.
21 February 2017
the drop-off area is too small with parking lots for small cars only, staff not overly helpful.
AnonymousAlicante Train Station
04 November 2016
Car performed wellIt would have been nice it they had taken the car down to the garage for us.
Service could have been better.
02 November 2016
service was good and car clean and tidyasked for a seat leon......was given a renault capture. good sized looking car but boot space laughable, we ended up with lower boot cover wedged in front of rear passengers legs, this wouldnt have been the case if we had gotten the car i had asked for.boot space is SO important when there are 4 of you. the boot on the renault was only just ok 2
15 June 2016
clean, professional, new car, pleasant personneltook quite some time to take off the credit card reservation
12 June 2016
Easy to find and no waitingNone
10 May 2016
the overall profesionalisme off the staffno complains
15 April 2016
Easy access, clean low milage carCounter staff very abrupt, seemed put out that we did not want additional insurance because we had already taken this out when booking. Also rather hasty car check for any existing damage on pick up.
04 April 2016
Same size of care but 2 doors instead of 4. No free upgrade.
07 March 2016
I paid for full car insurance when I booked the car, only to be sold to at the Hertz counter by the representative there, he told me that I wasn't covered for windscreen or theft!!
21 February 2016
Var was brand new - less than 300 km...
23 December 2015
Easy to findStaff not very helpful. Lots of minor damage on the car. Asked for manual but got auto.
28 November 2015
The service provided was excellent by the Herz staff both Raquel on the desk at the airport and Andres at the drop off.Both were efficient and charming.The only problem was that you picked the car up in a very dark multistorey carpark which made it very difficult to see any blemish or scratch or the state of the interior of the car.
22 November 2015
Little bit over priced
27 September 2015
The car was clean exept the glasses inside
19 September 2015
Friendly efficient service, great value for money, friendly helpful staff.
08 July 2015
Very nervous car / very loud
10 June 2015
Car in excellent condition, very low mileage, spotless interior. Unlike other car rental companies Hertz cars have plenty of luxury features and options fitted in. They are a pleasure to drive.Overall price of the insurance not as competitive as other car rental companies.
16 April 2015
New car, nice and cleanAdditional cover for tyre's, windscreen etc.
11 November 2014
Petrol full/full deal very good.Not overpriced like a lot of rental firms.
08 November 2014
Fast and efficient airport counter service
Did not like the hyundai car to drive, but this just a personal thjng ss everything worked fine
03 November 2014
Fast, freindly, efficient staff!Nothing!
14 October 2014
No queue compared to others, good solid service, bring tank back full so no wasted costs.
05 September 2014
Straightforward hire, no hidden extras.Nothing.
14 August 2014
We were given an alternative (and larger)vehicle for no extra costThere was no manual car available in the size that we had requested
03 August 2014
Excellent car chosen and supplied and all systems worked well. Car had a large cosmetic dent but otherwise was excellent.
21 July 2014
I ordered a 7 seater as I had my daughter and 5 friends to carry. I was worried as with some rental companies you do not always get what you ordered. Hertz surpassed my expectations and it was excellent value for money
19 July 2014
car was a good size drove nice.the kids loved the blue tooth connection. so we had to endure there music (happy kids good holiday)the extra insurance loaded on top for things that should be included. luckily we did not need it
19 July 2014
Very easy booking procedure, simple to collect car with efficient counter staff at Hertz. Only 2 minute walk to pick up car in Alicante.Not clear that a second driver wasn't included in my original booking. Had to pay extra at Hertz in Alicante.
25 May 2014
Vehicle was much bigger than selected vehicle,
i.e SangYong Rodius supplied instead of Ford Galaxy requested. this led to problems in parking, negotiating places intended to visit, and others problems of getting in by passengers, high step into vehicle.
10 April 2014
Car qualityOnly 2 counter staff with only 1 serving for quite some time.
31 March 2014
Quick serviceThe Euro 1000 excess, and therefore opting to pay additional cover when I thought we had purchased this in advance
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