Find out what other customers think - so you can decide if Hertz is the right company for you.
16 July 2018
The attendands to pick up the car were very helpful and great
21 June 2018
The staff at Hertz - Bologna Airport were very nice and helpful.
22 May 2018
Friendly, helpful and highly efficient customer service at deskNo issues
12 April 2018
Damage on the car that was not registrated.
27 September 2017
Staff, efficiency at collect and drop offCar windscreen was v dirty inside; needed to stop and clean it due to reflections
22 September 2017
I received the exact car I wanted to drive. Check in was easy. When I picked up the car they had not identified previous damage to the car on the check out form. I took photos and marked the form and returned to the office. They said "OK".
14 September 2017
Vehicle was same that I booked.Waited over an hour as vehicle was not ready.
18 August 2017
Friendly staffThe car park is small and narrow so driving in / out with a larger car is not an easy (or pleasant) experience. Seemed the same for all car rental companies at Bologna airport so not an issue only for Hertz.
21 July 2017
The car was in good mechanical condition, and was spacious. The staff at the counter were helpful and made the rental experience seamless. There were no hidden charges on return. Overall an honest service an a functional car. This is a good car for city driving or short trips.The car was not very clean inside or outside. The pick-up point in Bologna airport is quite far, and we had to drag our bags a long distance. signalling of the bays could be better.
30 June 2017
Prompt & efficient service Nothing
08 June 2017
Car was damaged in addition to the description on the form, but no one there to confirm. After discussion with staff, I took pictures to confirm. However, there was also a discussion when I returned the car as to who damaged it. Fortunately, a member of staff remembered that a previous renter had damaged it, not me. Unecessary discussion.
28 May 2017
The staff "Valeria" was super helpful and should be commended on her work. It would be great if this message could be forwarded to her.Not Hertz fault but the original company we booked through did not come through, this w as frustrating and Hertz cost us more then we planned and booked.
22 May 2017
Carla at the counter
19 May 2017
26 February 2017
The car was okTo take the car we wait to long time becuase behind the counter there was only one person for more then 12 clients
21 January 2017
Fast service. Politeness and professionalism. Upgrade granted to higher model of the car booked (I had requested a 500 L and I got the 500 X. Awesome). Well done Hertz.I liked everything.
31 August 2016
It was a good car. Although I would have loved the car I booked. So I am not sure it should be regarded a downgrade, I had booked a Fiat 500, just to drive such an iconic car, and i got a Ford. The car was clean and in good shape though. I am still waiting the final invoice, I have to hand over this to the company. Hertz has all my information but until now, I have not received anything.
28 July 2016
Felt very much in control, good quality of customer service. Good car, met our needs perfectly. Cost to drop the car off at a different airport was a bit high.
27 June 2016
car was clean and in super condition
07 December 2015
Easy. Good value for money. Good condition of the car.There should be a bell at the Hertz desk in the airport to attract the staff if they are in the office at the back. I had to wait 10 minutes because they didn't see me.
23 November 2015
Very courteous staff; very helpful tooThe car was not checked for damage before being picked up.
04 August 2015
Staff was efficient, car was conventientMy friend had the exact same car (with a couple of dents) from another company at half the price.
02 August 2015
professional and kindly help by representative Hertz.
02 August 2015
Service desk staff were friendly and efficientCar seat for child was very poor value and quality. No assistance or advice in fitting. I realise insurance stops them fitting the seat, but they should at least know how it works.
28 July 2015
there was a problem when i went to pick up the car the one that was allocted too was a fiat 500 this car was not ready so they team sorted out an other car that was a bit bigger the car suficent lacked power!! in 2nd and 3rd gear. twice while i was following my family in an other car i lost sight of them as i was uable to acellerate fast enough so i lost sight and got lost !!(twice)they had the sat nav not mee
13 July 2015
Great efficient van for our 6 people + luggages holiday.
07 June 2015
Thought the excess waiver insurance was too expensive as I already had it through rental cars.comThought the excess waiver insurance was too expensive as I already had it through rental cars.com
01 June 2015
Extremely helpful staff.Only slight complaint would be the Hertz car hire return area could be better signposted.
15 May 2015
the pickup from Bologna was smooth esay to find and the deskclerq was very helpfull.the dropoff in fano was near impossible to find.just a tiny sign on a door and no sign by the road.the deskclerq was not in her best mood so to speak!
18 September 2014
Took long time to pick up the car.
01 September 2014
Everything was as expected.
It is difficult to find the rental car parkings when driving back to the airport but this is not a problem due to the rentals it's just the way the streets are organizedI had a misunderstandign with the web interface o rentalcars.com but everything was clarified by the excellent service of the customer care of rentalcars
08 July 2014
I used Fiat Croma which was enough spacious, service was good.The drop-off was too informal. The car was not examined in any way, not even the fuel level. A guy with Hertz cap just took the key and wrote on his own paper the drop off time. Therefore I didn't get any certainty that there are no additional claims coming from the company in the future.
28 April 2014
The car was very suitable for our gang of six people.Rather long way to walk to the place where the car was parked.
Nobody was available to receive the car and check it when returning the car. The key had to be returned in the terminal building.
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