The car was brand new. t only had 5 miles on the clock. Great staff
Brand new car, polite, friendly and helpful staffThe car didn't have satnav as I'd booked. I then had to go back to the office where they gave me a freestanding satnav which I had to set up myself (it was configured in French).
The car had missing wheel hubs, and didn't seem too clean. The service light was on, further dents discovered,we rang to advise the hire company was told that we could take the car back to the airport, however this was a 2 hour drive. Not enough staff to check car back in.
The car was fine for what we needed. The sat nav was an extra I had not expected. It did not use a lot of petrol so was not expensive for drive to our destination.It is normally very quick and easy to collect a hire car at Carcassonne. However this time , due I think to work being done, it as quite a long walk which involved two lots of steps. The car was not where the agent told me it should be, when I went back to check he had left and I eventually found the car in a car park behind an empty car show room.
No queue at desk. Newness of car. Air conditioning. Sat-nav.Would have liked 4 doors. It seemed odd not to have car mats. Initial excess is so high (a trick you have learned) that one is virtually compelled to take the extra excess cover.
Service with a smile and good humour on collection.Nobody to return the car to (we were earlier than first thought).
All up to date gadgets including SATNAV included in car...nice model.Back seat was a little squashed with 2 adults and a baby seat.
Male staff very good and pleasant.Car was damaged on the front wheel arch. Was concerned we may get the blame.
Speed of booking the car out at the airport
Fuel policy - full to full - which suits us best
Overall priceNo major issues - car had a bit of damage which wasn't initially explained but when checked, was noted on the office paperwork so no problem
Incredibly efficient with a very helpful member of staff.Couldn't suggest any improvements. It was excellent
Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007.
Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services.
Rentalcars.com (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711.
Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.