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Ratings for Goldcar at Bordeaux Airport
Overall value for money of your vehicle hire
Helpfulness of the counter staff
Time it took to collect your vehicle
Time it took to drop off your vehicle
Cleanliness of the vehicle
Overall condition of the vehicle
Ease of locating the Goldcar rental desk or representative
Directions & opening hours
6am - 11pm
6am - 11pm
6am - 11pm
6am - 11pm
6am - 11pm
6am - 11pm
6am - 11pm
Reviews of Goldcar at Bordeaux Airport
Real customer reviews
Find out what other customers think - so you can decide if Goldcar is the right company for you.
04 July 2018
Car was excellent and in good conditionSlow to pick up car even though all booked.
Nobody in booth to receive car on drop off at 7.30am in car park. Had to go to desk in terminal which was a long way away. They then tried to send me back to the original booth back in the car park but I refused and left my keys at the terminal desk.
14 June 2018
The counter staff operative, thoroughly checked the car before handover and made note of a scratch on the driver door panel which he recorded. He also checked the spare wheel. On returning the car the counter staff thoroughly checked the car, noted the mileage and signed off the paperwork that the car was returned as original condition.Nothing
08 June 2018
Finding way in at car park to drop off car!
12 April 2018
I found it impossible to locate a nearby, accessible garage.
03 April 2018
I was told that I needed to go out to the carpark to check the car for scratches etc, take photos & return to the desk in the airport if I found any that weren't already on the picture of a car in the hire docs. I went out & found at least 6 significant scratches that should've been recorded earlier by Goldcar after the car was returned previously.
02 March 2018
The car I was given would have been my preferred choice if offered on line, the pick up process was much quicker than almost every other rental company, the drop off was also very quick and the staff were all very polite and knowledgeable Nothing actually
20 January 2018
Ease of collection, reasonable spec car included sat nav etc.
Ease of drop offNothing
12 December 2017
Easy process, very friendly staff. Greatful for the small upgrade proximity to terminal was very goodCar was not clean, had to search for the car as only an area provided
02 December 2017
The representative at the desk gave me a choice of petrol diesel car and a sat nav.
30 October 2017
staff friendliness and car comfortcar washed superficially, windows greasy and dirty on the inside.
22 October 2017
Clean and nearly new carLady in car park area when picking up the car needs some training to help with her customer skills
20 October 2017
Helpfulness of staffCar had no windscreen wash
18 October 2017
Efficient service for collection and return. Competitive prices.Waiting too long at reception (again). It would be helpful to have a receptionist dealing with existing reservations/regular clients - speedy collection ? It takes me 5 minutes maximum to check-in and collect my keys- but over 20 minutes it seems for your new clients who ask to be shown how to get out of the car park etc.....
18 October 2017
The rest of the car was clean.The inside windscreen was so dirty - it was almost dangerous with strong sunshine. I had to stop and clean so that i could see.it would have been helpful to jave directions oit of the carpark.
16 October 2017
Very pleasant staff
28 September 2017
VERY EFFICIENT FRIENDLY STAFF
18 September 2017
I was queuing for about 10 minutes before I noticed I had to take a number to be served because a lot of people were around the desk and I did not see the number dispenser. I noticed other people had the same problem and I even informed some of them. A clear message above head height could avoid this.
05 September 2017
Counter staff very efficient & polite
03 September 2017
Nice car, quick drop off. Petrol consumption poorWhy does it take so long to book in? Attitude of lady I dealt with on booking in. The fact I had t do my own check of the vehicle prior to driving away.
21 August 2017
Speed of collection and delivery Your desk is at the furthest point in the terminal and your cars are parked at the furthest point in the other direction! Minor point though
05 August 2017
Car 'handover' staff pleasant
31 July 2017
Easy of pick up and helpfulness of rental counter assistant. Car was in excellent condition.The car was advertised as a 7 seater but with the 2 back seats up there was no storage space. I appreciate that this was shown on the advert for the car but I think should have been highlighted more clearly.
16 July 2017
The person at the collection desk spoke very good english and was very helpful. I was also given a choice of cars.Not a fault of Goldcar, but hire car return is not well signposted on approach to the airport. I had to do a second lap to get to returns. Also, the cigarette lighter point in the car didn't seem to be working leaving me unable to chargr my SatNav.
11 June 2017
Easy to get the car, was clean!I wish someone explain some technical fact about the car! Like hand break was not the regular one we know in older car! How to open petrol cap, etc.... No manual I the car!?
30 May 2017
Excellent caring and helpful staff.Nothing all good
22 May 2017
All very goodN/A
03 May 2017
Met expectations. No issues.Not being clear right from the start about all the on-costs
27 April 2017
All very easy and straightforward
21 April 2017
Convenient location of Goldcar desk in the arrivals area
16 April 2017
The staff at the drop off airport in Toulouse were superb. the extras are a bit expensive and we upgraded the vehicle rather than pay for a garmin sat nav on the chosen vehicle that did not have one
16 February 2017
The ease of booking, helpful staff with careful explanation given, ease of upgrade. No staff around at drop off in the car park. The car we were upgraded to was quite badly scratched on the bonnet/wing.
12 February 2017
Service all okPicked up car with slight accident damage on one side. Nobody at outside pick up desk to show. Petrol was only 7/8 full. Car a bit scruffy but ok. Told staff when I got back as there was someone at the desk, he took picture of damage.
29 January 2017
No waiting in a queue. Vehicle was a perfect fit to our needsAmbiguity over insurance cover.
28 December 2016
Mostly everythingThat I didn't get the car I specified
11 November 2016
Very poor car (Fiat 500L).
Absence of a co-ordinated insurance relationship between Goldcar and Rental Car (with whom I made the booking) resulted in me paying far too much for the hire.
16 October 2016
My only concern is we had a 15 mile tailback so late for our flight so unable to fill the car with diesel so will be interesting to see how much I pay.
Because I missed the flight and returned within 40 minute to see if I could re book for one day. It just wasn't possible.
10 October 2016
Ease of getting sorted out at pick up deskDidnt lilke the car, Expected a different model
14 September 2016
I was surprised to get such a well appointed car, leather seats, built in sat nav, cruise control, etc. The company are a bit pushy with their excess insurance.
10 September 2016
The counter staff who signed the car out to us and took payment for the car seat were very helpful.The member of staff who got the car ready and gave us the car seat was a bit rude/not very professional
30 August 2016
Good staff in counterNothing
27 August 2016
excellent car what we orderedsoslow at the glodcar counter in excess of an hour topick up the car. frustrating
26 July 2016
The young guy in the car park at pick up and rerurn was fantasticOnce again pushy counter staff trying to make you feel inadequate by bombrding you with extra policy offers and making you feel at risk.
15 July 2016
no fuss direct approach, efficient and friendlynothing, really
13 July 2016
13 June 2016
Cleanliness and condition of the car. Lack of walk through on the operation of the vehicle.
09 June 2016
The car was a pleasure to driveNo adverse comments
05 June 2016
03 June 2016
20 April 2016
Clean car and clean windows, no smears. Water in the window washers. Only 4000km on the clockNothing, lived up to expectations.
19 April 2016
Ease of collectionFinding somewhere close by to fill up with petrol.Directions to this would have been useful.
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