Find out what other customers think - so you can decide if Hertz is the right company for you.
30 January 2019
Nice and clean car. Friendly staff.
10 October 2018
New car with less than 5000 km mileage
30 September 2018
Amazing car, great size and got us from a - b Nothing
14 August 2018
Very friendly and competent staff at Sofia airport It was all good
14 May 2018
Everything was great
14 May 2018
I didn’t get the car I wanted to drive
08 April 2018
The drop off for rental cars is in the main parking. If the airport is busy, there’s nothing you can do but wait.
23 February 2018
The car was in good condition, The staff at the counter was very helpfull and quick.There is not anything that me or my family did not like on the car or counter.
08 February 2018
The car was clean and comfortable and provided us with what we needed.There are 2 terminals at Sofia. There is no way of getting from Terminal 1 to terminal 2 at certain times so we had trouble getting to pick up our car.
03 February 2018
Staff was very helpful, fantastic service,
07 November 2017
I highly recommend Hertz like your rental company in Sofia, Bulgaria. It was my second time for renting a car from there and the compony covered all my expectations for exellence. The staff of the front desk at Sofia airport (Terminal 2) is very profecionally working.
StephenSofia Airport Terminal 2
03 October 2017
Quick pick up and drop off.Having to travel from terminal 1 to terminal 2 to pick the car up.
09 September 2017
Speed and quality of service on pick up and drop off. Clear instructions.
30 August 2017
easy reach in terminal-lack of attention of employee
-did not like Seat brand
-complicated parking lot and nobody at drop off
20 August 2017
Easy, convenient and quick. Have not tried a cheaper rental alternative but Hertz is offering a good value for money!The parking at Sofia Airport Terminal 2 is terrible. no clear signs to find the exit, old infrastructure and definitely needs a bigger area for the number of companies present there...
21 July 2017
Ease of picking up the car at airport.
Upgrade of car to a automatic.We were due to drop car off at Plovdiv airport 7pm. We arrived at 6.50pm. There was no Hertz rep available.Waited 40 mins-rang rep she was out on a delivery told to post the keys etc.Would have been a nice for someone to have left us a note that they wouldn't be there.
12 May 2017
Friendly helpful staff
AnonymousSofia Airport Terminal 2
11 April 2017
Renting was very fastI didn't get exactly what I ordered (I ordered seat Leon estate and got Skoda Octavia regular) but eventually it was a good car that fitted my needs ( big trunk for 4 big suitcases)
11 March 2017
12 January 2017
The lady on the desk was very helpful.We arrived at Terminal but found we had to pick the car up at Terminal 2. There is a shuttle bus every half hour but this stops at 19:00. Fortunately we arrived at 18:45 but if we'd been any later there would have been a problem.
08 August 2016
The staff was very friendly and professional.
29 December 2015
Super service, great condition of the vehicle and nice price
16 November 2015
If there's a parking sensor would be much better
29 September 2015
Excellent service at pick up and drop off. Polite and efficient. Good job guys !!
13 August 2015
Great car, great staff who were extremely friendly and helpful
28 July 2015
Excellent counter servicePerhaps a little more help with the car at pickup
01 July 2015
IMPORTANT. Some flights land at Terminal 1 ie ours! You have to go to Terminal 2 to pick up car. You need to prewarn as it took us 30mins and a bus to get there!!!
18 May 2015
Car was in good condition except for areas of minor and medium body damage. Did not have any problems.The pre checked car condition paperwork was incorrect and did not show some of the medium bodywork damage. Had to ask staff to check car again with me and I took dated photographs to eliminate any chance of argument on return.
30 April 2015
The representative at Plovdiv Airport is extremely efficient and very pleasant and helpful. We always look forward to seeing him!
10 April 2015
Supervisor spoke excellent English and was helpful and friendly.
10 January 2015
I liked that staff were responsive when I had issues. I was driving across the country in havy winter conditions during the Christmas season. A piece of the bottom of the car broke on the motorway because of the heavy snow and the staff member gave me practical advice on how to resolve the problem quickly. All was well at the end The winter tyres that were fitted on the car were a bit worn off so I wasn't feeling very confident when driving on snow and ice because the car was sliding more than I expected, but thankfully that didn't result in serious problems.
29 December 2014
The ONLY downside was Hertz desk is only at terminal 2, a bit of hassle but not to bad
RobertSofia Airport Terminal 2
21 December 2014
The men at the desk at Sofia airport spoke excellent English and were very efficient (for both pick-up and drop-off).Nothing.
01 December 2014
Flexibilit and friendliness when there was a problem with the navigationsystem
20 August 2014
Staff were very helpful& very easy to deal with & very polite. Only issue, car on handover was said to be damage free, on inspection though there was several scuffs, I'm glad I hi-lighted these before leaving as it's possible I may have been charged on return inspection !!!!
13 August 2014
The standard expected from Hertz was delivered.The car chosen was too small!!!! My fault.
AnonymousSofia Airport Terminal 2
30 July 2014
Very good service!
15 July 2014
Nice staff at airport (In Sofia), was kindly, explain me all that i need to know including give emergency number to contact in urgent cases. The car was cleaned outside and inside and in good condition, smelling good. I glad that choose to use with Hertz.For this moment not found.
29 June 2014
Attendant was great and very helpful.Car was very basic, more basic than advertised. Would have been nice to have had something a little more modern.
17 June 2014
The hire desk is near the exit to the new airport terminal. The checkout staff are helpful.I couldn't alter the collision damage waver that I pressed by mistake. Also the additional cost required for petrol for a full tank which you don't always use. You needed to take the hire voucher with you as the local office doesn't have a copy.
15 June 2014
01 June 2014
Your counter assistant was more than helpfull in the way we were treated, he was very pleasant and polite.
31 May 2014
Very friendly, polite staff.
Size of car, but I chose wrong size.
21 May 2014
The friendly staff in Sofia and Airport Terminal 21---
11 May 2014
Good service in general the car was not really big enough but this was my selection. I found the route to Plovdiv Airport to be the biggest problem - a map and address would have been appreciated.
09 April 2014
Hi definitely I will use Hertz again. I was happy with the car. Thanks a lot.
27 March 2014
everything very efficiently donenothing!
02 March 2014
Excellent value, good knowledgeable help via phone, easy process at airport pick up and drop off. Would use reentalcars again.
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