Find out what other customers think - so you can decide if Budget is the right company for you.
08 January 2018
En general un proceso rápido en el mostrador.Mucho tiempo de espera, pues no cuentan con personal suficiente.
30 December 2017
Everything was an awesome experience Nothinv
HewishOrlando - S Orange Blossom Trail
14 December 2017
Staff were friendly and quick service
27 November 2017
Booked Ford Edge but got Jeep. Smaller SUV than expected.
29 October 2017
Returning the car I found the signs for return not clear enough. Would have liked more information and clearer signage
15 September 2017
The car was clean and smelt nice We hired two children's seats and was told the lady would show us how to fit them in but she had no interest in showing us. Plus we were told they were $130 to hire and was charged 190 not happy at all wouldn't recommend using that again because the fella was ripped off
GordonOrlando - Hotel Plaza Boulevard
09 September 2017
Location of pick up and great upgrade Handover was a bit quick and no details really of car etc
04 September 2017
We had to change the car after a few days and the lady who assisted us with the replacement car was excellent. She had a great personality and more importantly, was very good at sorting out our problem. We had to change our car, again with Budget, because of a nail in the tyre. The tyre warning light was on when we picked the car up, but we were told not to worry. I took it to a garage the next day and saw the offending problem. It then took a few hours out of our holiday to swap the vehicles. I feel that the rental companies are skimping on check
MohamedOrlando - International Drive
14 August 2017
The speedy service upon picking up the car as well the drop off at the airport. I believe that GPS should be included in all cars as a standard , not as an option.
26 July 2017
Not asked to take any extrasLong wait at service desk after long flight not good
BrianOrlando - Hotel Plaza Boulevard
23 July 2017
A huge thank you to Tracy at the Orlando Budget car hire desk- she was extremely friendly, helpful and was very good at sorting out the car for me.
17 July 2017
Wait time was ridiculous.busy time at desk and very little staff.
01 July 2017
Easy to find parking levelA 2HR queue to see check-in rep and allocated car was not in pickup slot so another was allocated after 15 mins
13 June 2017
Good performing car.The time I waited in line to get the car was way too.long.
08 June 2017
Upgrade, drop of timeWhen I went to rent the car there was 31/2 hour wait??
I got near to the point I was going to rent from another and claim money back
This is an absolute disgrace and should not be allowed to happen again.
If it does and I see a line half the size we experienced I will cancel and book with others and claim our money back.
03 June 2017
EverythingTime to pick up the car, approx 30 people in line two agents on duty
LindaOrlando - International Drive
03 May 2017
05 March 2017
Excellent car and very easy with in - and outcheck.Not correct information regarding the use of sun-pass.
We couldn´t find the "ticket" anywhere in the car as informed but as ypu know that wasn´t neccessary because it´s in the plate´s.
AnonymousOrlando - International Drive
12 December 2016
Local agent was very helpful and kindly collected me from my hotel on the day of the pick up
26 November 2016
Spouse included as driver.
We have always found dealing with Budget very straightforward with no 'hard-sell' on upgrading or extras.
AnonymousOrlando - International Drive
03 October 2016
Easy to find rental area within the hotel, great service with everything explained to us. Any questions we had were welcomed. No hard sell for any extras at the desk which was great for us as first time renters didn't want to be pressured into buying extras we didn't need or want. Car was clean and no damage, GPS very easy to use. Overall GREAT!
22 May 2016
Exactly as expectedA shame I had a faulty satnav and took far too many calls to try to resolve
As a new unit was unavailable from several locations I'm hoping I will not be billed which is what I was told by a Budget representative
12 May 2016
No aftersales pressure
10 May 2016
First car I was given had an airbag fault which was illuminated on the dash . The budget desk changed the car quickly .
04 April 2016
Car almost new- less than 1000 miles. Drove like a dream.Dirty seats.
18 January 2016
Very easyCar park attendant miss informed us of the car and had to return to desk
07 January 2016
The pick up was easier than usual when arriving in USA
19 November 2015
not quite enough luggage space
28 October 2015
easy drop off. nice car and good offer on tolls.slow service at car pick up and hard sell on upgrade which I did not want, need or take
26 October 2015
Plenty of roomAdditional costs that I thought were included in the price
20 October 2015
The original booking price was good. Ease of website was goodDidn't get a car the size we were under the impression it would be. There was a faulty sensor (tyre pressure monitoring sensor), car was very under powered - Toyota Camry. The rear seats were stained and we were worried we would be charged despite the face we didn't use the rear seats (we didn't).
17 October 2015
The length of time waiting at the rental desk to collect the car
22 September 2015
Speed, efficiency and friendliness of staff.Non applicaple
19 September 2015
Very good service and got what I wantedN/A
01 September 2015
Car statusCheck in was a disaster
05 August 2015
Quick and simple.My fault for not booking earlier for a better price.
16 July 2015
Good quick effective service!! Car was excellent N/a
21 June 2015
Fast drop off Stoff tolking bad about my car saying my children was unsafe to get me to upgrade.
02 June 2015
Polite and helpfull staff on deskBooked a American car 4 months before, But was given a Nissan !
30 May 2015
Clean car and new.
28 May 2015
The service and cost was excellent
22 May 2015
easy to drive,cleanliness,fantastic sound system with blue tooth,fantastic a/c which was needed, reversing camera and display-excellentseemed a little heavy on fuel,had to fill up a couple of times more than we had anticipated
20 April 2015
New clean low mileage car Was told at desk breakdown was not covered if you breakdown you are on your own
20 April 2015
Too long to get vehicle and staff to eager to sell add one or upgrades that never asked for
17 April 2015
More add on insurance at counter when you think you have got full package
15 April 2015
The car we thought we were getting didn't seem to be once we arrived to collect it. Could make exact models/pictures on Internet.
15 April 2015
Booking was very easy through rentalcars. Counter staff were very friendly although the queue was very long so it took a while to get seen. The car we had booked wasn't available so we got a nice upgrade at no extra cost!The quest to collect the car was huge (as they were for all companies) so be prepared for a wait. Suggest that if you can the driver gets in the queue while the rest of the party collects the bags.
14 April 2015
Car was perfect and staff were lovely
27 March 2015
staff were helpful and understanding,as we were looking foreward to getting a American car bit unhappy to be given Toyota corolla we explain coming from uk an American car was part of our holiday experience,staff apologetic and did eventually get us a American car a chevy cruise
24 March 2015
The fair price of the car for 4 weeksBudget trying to get me to upgrade
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