Find out what other customers think - so you can decide if Avis is the right company for you.
23 July 2018
The car was brand new
22 May 2018
Office on terminal, almost new car.We wait more than 40min to star rent car process.
09 May 2018
The car we booked was too smal for our luggage,
We got an upgrade without any problems, very kind.
30 April 2018
very comfortable and reliable Peugeot diesel, handled all kinds of bad roads in the cities and had good power on the highways, excellent all round.one minor fault, the rear windscreen wiper was loose at the time of rental but didn't notice it until a few hours down the road.
08 November 2017
They took the time to show me how everything in the car worked - wipers, lights, radio, GPS, opening the gas tank - so there was no question on the road.Many flights out of Palermo leave at the crack of dawn but you can't drop off the car at that time. Have to drop it off a day early. But all the rental companies are the same.
16 September 2017
Great car and service Nothing really!
05 August 2017
Got a spacious car when asked for it, arranged pick up service at hotel of drop off point upon requestLong waiting time when picking up the car, car had already GPRS but we're given an extra one since we had ordered it, but wasn't necessary then
03 July 2017
The Avis representative (Guilio) was extremely polite, friendly and professional. The Sat Nav system we took in addition wasn't very good.
19 June 2017
Although very busy, the counter staff man was thorough and helpful. The fuel tank was not actually full. I did not take enough notice at collection. After about 100km the gauge indicated half full. On refilling later it was apparent that the gauge was pretty accurate.
18 June 2017
Vehicle was nice and large. We had no trouble fitting six people and their luggage into the van.Vehicle was a bit old, dented and made an odd noise when accelerating.
19 May 2017
Very interesting having a hybrid car.The road works and the condition of the roads in Sicily.
01 March 2017
Very helpful advice and setup of GPSCar was dirty on outside and GPS was old, sent me, or tried to send me down one way streets and didn't offer directions for many of my destinations....
29 May 2016
Convenient central city locations for both pickup and return
17 April 2016
Nice serviceThe car was not the car advertised and was dirty
08 September 2015
Very quick response,effective,efficient. The car we booked initially supposed to be class A however the payment was unsuccessful and the booking was updated to class c.everything was fine untill the moment we landed and the rental company gave us big family car(ford qube) where we wanted the small car so we can easily drive and park. After the argument with on of the members of the staff we came outside and were left with no choice. However after 5 mins the other lady came straight after us and offer another/smaller car that we decided to take. A big thank you to her because that completely changed my attitude towards the company.
17 August 2015
The car was ok, but the air conditioning was very weak. In hot climates good air cond is essential.
09 August 2015
Service was quick staff politeAll good
25 July 2015
The Avis was very nice, the car was perfect...The car model has several design issues that make the car uncomfortable to drive.
So in the future I look for other model.
The Avis staff tried to sale me another insurance saying that in case of an accident their insurance will be better that the one we book with your company!!!
They could have had the car paper ready when we arrived....
02 July 2015
Condition of car
Unlimited mileageTime it took to pick up car
23 June 2015
Confortable car and helpfull stuff GPS and child seat I booked on web was not included on the Price which was a last min information
GPS was not updated
15 May 2015
Car was not cleaned properly
24 April 2015
The car was brand new.I was given a Ford C-Max which I don't consider to be equivalent to an Audi A3 which is what I booked. It was also a long wait to be served because people at the desk had not prebooked.
14 October 2014
Willingness to offer to refund the cost of the oil I had to put in the car, upon presentation of the receipt. This was done with no fuss.Car ran very low on oil, and needed to be topped up
12 August 2014
The Car was well maintained and very clean. The staffs at Collecting/Returning parking place (both Palermo airport and Catania airport) are very kind and efficient.The counter staffs at Palermo airport took too long time per customer.
12 June 2014
very good - would use againat the end the chap for avis moaned that it was not quite full -perhaps £1/ £2 down!! Shame as this tarnished the experience. We did our best to get it back full and used a station a few miles away.
03 June 2014
When I returned home as my personal car a Renault Laguna was recently written off, I have now bought a diesel Peugeot 308 only because of hiring a diesel Peugeot 207 with AVIS and liking the car so much.
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