Find out what other customers think - so you can decide if Hertz is the right company for you.
11 June 2018
I was given time to have a good look at the car and controls . I had never used a key card before No comments here all was good and professional
08 June 2018
They were lovely staff, welcoming, friendly and helpful.Nothing
16 May 2018
The car was excellent. It was clean and easy to drive.I would have liked to have a car manual that explained the various functions on the dash board, lights, access to petrol cap, etc.
27 March 2018
The Receptionist was sport on, very cool and calm, friendly, Chatting.very helpful, showing me round the car and telling me some vital information regarding the car.
13 February 2018
Very friendly service would use again
25 October 2017
I got a KIA Ceed instead of Renault Captur. The car was fully loaded and had more than adequate space. While returning the car back, a drop to the nearest station would be highly appreciated.!!
11 August 2017
Very happy and would use again!Nothing
04 August 2017
Customer facing staff are an example of excellence in action. The best interaction with a car hire company I have ever experienced. Friendly, efficient, interactive, engaging, well organised. Maz, Debbie and John are a delight to deal with, and a shining example of true Customer Service. Without doubt, I will return, and recommend.Occasionally, through good luck or training, excellence appears. Congratulations to all at Hertz Swindon. Only recommendation for improvement is site layout. It would be helpful to have more space at facility to leave a car for duration of a car hire. Maz kindly found a solution. Thank you...
17 July 2017
Swindon Hertz were fine - nice staff. Not the car I booked, and the Renault Kadjar was awful, developing a fault on day 2 meaning I had to change the car.
Staff not answering telephone meant a difficult issue when the car went wrong - I had to drive to an airport to find and exchange the car.
First car they offered had obviously been smoked in, I could smell it straight away.
08 June 2017
tried to book an additional rental through Rentalcars to use in Ireland but had no response initially. Then managed it but was not given a repeat booking discount. Both hires were great no complaints on the cars provided or the customer service.
07 April 2017
The helpfulness of the staff at pick up and drop off... Especially at drop off with help to get a cab to our hotel..
04 April 2017
ease of hole experience
04 December 2016
Great company. Shame I live so far from any Hertz centre Saddened that the car I was expecting wasn't in but got a very new one in return
21 November 2016
Office staff very friendly and helpful
14 April 2016
Unclean car and number of scratches
22 December 2015
I had an upgrade to a bigger vehicle , which was very nice. The staff were very helpful.Nothing to dislike.
05 May 2015
Pleasant service when picking car up, cleanliness of vehicle, the drive and the surprising roominess of the car and boot.
25 February 2015
The staff were very friendly, helpful and efficient. The car was brand new and very nice.
27 December 2014
I was for the first time at Birmingham airport. Post code shows overall parking place, I have to look for car hire returns. Would be easier if I get the map with exact pointed Hertz return parking place.
27 November 2014
the lady who booked out the car had problems as the the system had crashed, but took it her stride with a good sense of humour and customer service skills.The gentleman who showed me the car beckoned me to follow him with his finger as if I was a school boy and although very efficient at showing me round the car his body language screamed I don't want to do this.
09 October 2014
Not my first experience, all excellent so that's why I come back when I need to hire.If I think of something I'll let you know.
24 September 2014
That's great! I love everything.Nothing, surely!
14 September 2014
the reasonable pricenothing
07 September 2014
It is very convenient to rent a car with
16 August 2014
The staff are friendly and nice
17 July 2014
Very friendly and helpful young lady at collection point.nothing
15 July 2014
The clerical staff were very friendly and there was a genuine aspiration to help.When I turned up there were at least 3 or 4 "mechanic" staff milling around - but no office staff. I (and another customer) were left stood there for around 10 minutes wondering what was going on. The mechanics (at the very least) seemed to be under some bizarre instruction NOT to speak to customers. Quite frustrating.
15 July 2014
Its impossible to "fault" the service you gave me. In every respect, it was excellent; the car drove very well, was clean (apart from some scratches inherited fr. a former client..........................
15 July 2014
Disappointed to get a kia instead of a focus. Less comfortable drive and poor gear differential which on hairpin island roads was a pain.
31 May 2014
The friendliness of the staff and the ease of the experience.Never rented before so wouldn't know.
04 May 2014
The car was the ideal size, and fit for purpose. Very well presented. There were a few food crumbs by side of front seat, but overall very clean and tidy.
23 April 2014
Quick service and quality vehicle
01 April 2014
Everything was quick really.
Thanks for that
31 March 2014
Want a diesel car & got a petrol instead. Ask for a focus & got a juke. Apart from that the service was excellent. Very help full & would go back again a hire a car from there. Thank you .
18 March 2014
RoutineOne way fee for Gatwick drop off
09 March 2014
Friendly staff quick efficient service well pricedhanding the hire car back
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