Find out what other customers think - so you can decide if Europcar is the right company for you.
18 July 2018
The simplicity off the retalLanguage barrier
18 June 2018
The car was a citroen C3 which was very economical on fuel, drove very well with excellent braking and power. it was very comfortable and spacious for 2 people.
12 June 2018
Helpful staff, good carSlow service. Had to wait a while before being served despite no real queue and there was no one at the desk or available to help when I arrived to return the car.
08 June 2018
very helpful staff
07 June 2018
Convenience. Helpful staff
06 May 2018
The Car had a GPS
10 April 2018
Helpful and concise The child seat didn’t have strap covers and was a bit uncomfortable for our 2 year old.
30 December 2017
Excellent staff and first class car.
04 October 2017
Car good value.Slow process to get car. Difficult to find space to park on return.
03 October 2017
The car was clean and in a great overall condition. I didn't pick that the tank was only three quarters full until a few miles away, and we were in too much of a hurry to turn back.
27 September 2017
helpful and friendly service.nil
14 September 2017
Friendly service and a very much appreciated lift to the station on what appeared to be a busy morning.
29 August 2017
Good clean car ran well and did the job. Seemed very fuel efficient and had plenty of room.No problems except the traffic!!
26 August 2017
Very long wait at slow and understaffed desk.
25 August 2017
Car was economical and powerful. Experience at the desk was quick and hassle-free.I was unfamiliar with the electronic park-brake. Had difficulty releasing it at a petrol station. No instruction manual on the car to look up. Eventually found short instruction sheet under passenger sunshade but did not include required information. Had to look up manual online.
Excess cover was very expensive, paranoid about scratching car.
22 August 2017
I found the Seat Leon I think was the name. Was small inside, not easy to get in and out of. The visibility was not good when looking over your shoulder due to my head hitting the top of the door inside. I am not particularly tall either.
21 August 2017
Very long pick up process
09 July 2017
The car was lovely to drive and the GPS made navigating Oxford very easy.Nothing.
08 July 2017
Fast and organised pick up. Very helpful staff.
03 July 2017
Very helpful and friendly team offering great service.Can get very busy.
30 June 2017
The 7 seats was a bit cramped
05 June 2017
The car was excellent: felt brand new, clean and in great condition. The people and the service was great and hassle free.Nothing - great service and car overall. I will definitely using Europcar via rentalcars.com again.
21 May 2017
10 April 2017
Car well suited to our purpose. Rentalcars.com were a pleasure to deal with.Car drop-off at Edinburgh Airport wasn't easy.
27 October 2016
Fuel efficiencyWould have appreciated laminated summary of of basic instructions on how to switch on headlights, wipers, opening petrol inlet etc. I have never driven a European car prior to this.
04 October 2016
The v40 Volvo was an excellent car to drive. Inbuilt gps made our trip much easier.The manual supplied in the car was very basic. A more detailed manual on features would have been handy.
23 September 2016
Excellent reception staff most helpful and patient
01 August 2016
Convenience. Free additional driver. Ability to drop off at different location
31 July 2016
Loved the sunroofWas a little bit lacking power in hills etc, cruised well
25 July 2016
Car itself, very comfortable and roomy.Fact that I could not use my debit card.
Poor lock on car.
11 July 2016
Easy to operate. Friendly staff
11 July 2016
We had a new car with sat nav. Very helpful.
06 July 2016
Ideal vehicle easy to drive and spacious perfect for 2 people to tour or small family.At pick up little advice on workings of vehicle and controls sat nav etc. No knowledge of features. But was able to work out myself after a short while.
04 July 2016
too far from the centre
03 July 2016
Very helpful people gave fast efficient service with a smile the team were happy with each other and this came over in there response to usNothing to add
24 May 2016
I liked the staff, I knew what to expect as I had used the place before. The cars all appear very clean and in good condition.In my profile I ask for a fiat 500, I have never been able to get one of those and this is the 4th or 5th time I have hired. The insurance I pick up at the desk is always much more than I am offered on line, so its expensive
08 May 2016
Car was good, drop off was relatively easy.Pick up took ages. I was told the car wasn't damaged but it was, so had to discuss that with staff and left feeling uneasy.
26 April 2016
The receipt given by the europcar is very misleading and unclear. This needs to be fully explained at the time of hire and drop off.
26 April 2016
Ease of booking. Excellent customer service when collecting and returning car. Satisfaction with car.
21 April 2016
Type of carNot being informed in advance about congestion charge.
20 April 2016
I especially appreciated the courtesy ride to the train station from the rental location after I returned the car.
18 April 2016
Online bookingToo slow on pick up
No petrol stations nearby
30 March 2016
The agent from rental cars.com, Sheraz Chawawa was super - made the experience. Replied to emails promptly and went out of his way to help.
He is wonderful we were quite disappointed with the car itself, there was a terrible suspension rattle and the gear box was on its way out.
17 February 2016
Car available at the time I arrive
25 November 2015
dropping off in Edinburgh at the station was quite difficult. perhaps some instructions would help.
27 September 2015
Car was perfect.Very hard to find the place to return the car at Hide Park London. The place is not easy to find in the GPS.
19 September 2015
The texts requesting the mileage as we had a problem responding given the fact that we were using a UK mobile phone and experienced some difficulty in providing you with the details.
14 September 2015
great carThere was no manual in the car so we didn't know how to use some of the features.
04 September 2015
Courtesy of the oxford staffThe overcharge for topping up the petrol. We had filled up the day before and had only driven from Oxshott to the airport but were charged over fifty pounds.
21 August 2015
I ordered a car with 2 Child Seats and for 5 adults. I don't know about a Zafira, but the Kia we were given did not allow this (although one could get 4 Adults in by one climbing through the tailgate!)Also I ordered a manual car weeks in advance of the pick-up date but was phoned the day before to say that Manual cars were not available...not very satisfactory
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