Find out what other customers think - so you can decide if Hertz is the right company for you.
12 July 2018
everything was easy
06 July 2018
Car dirty inside
20 May 2018
I have used Hertz before and once again found them reliable.
16 May 2018
The car I booked was unavailable so I got a free upgrade
23 April 2018
Brilliant drop off staff with impeccable car/return. Great and proactive staff, prompt inspection and clearance of vehicle.
Great job guys!
11 April 2018
Much cheaper than booking direct
15 March 2018
Service was good, swiftThe car. What a turd (Hyundai)
11 March 2018
Car was overall very nice and fit for purpose.No explanation of the controls of the vehicle ( gear change and hand brake were in a very foreign position to me, no Idea where the lights were and sat nav was difficult to use) Sat nav broke after 2 days into the hire, phoned Hertz Birmingham twice and got no answer, I went to my local Hertz at the time (northampton) and was given a TomTom sat nav
19 February 2018
Overall a good experience. Nice car in good conditionReturning the car to Luton. Was looking out for car rental return signs in the airport. Followed car rental centre signs and wasn't sure if I had the right place. They should change the signs to "Car Rental Returns"
13 February 2018
08 January 2018
Car beautiful to drive and very clean
21 December 2017
got an automatic BMW for the same price as kia. Great car to drive.
19 December 2017
The receptionist was excellent she had read all about my booking before my arrival and time was not wasted with additional suggestions such as extra insurance she was superb and accordingly got full points.
12 December 2017
Good carLack of info on how to use gadgets etc in car. No basics for winter...and I was caught up in severe snow! A simple scraper/de-icer pack would have been extremely useful.
20 November 2017
Very friendly staff. Good value for money. Very good website which was easy to use.Car was spotless and felt brand new.
09 November 2017
This is how a car hire business should be.
07 November 2017
Efficiency of the whole process.
Written evidence of pre-existing damage to car.Had to queue for 15 minutes at desk - 4-5 customers ahead of me.
05 November 2017
So easy great.staff.fab.carNo complaints
30 October 2017
Great service , very friendly and clear None
27 October 2017
Nice car easy to find, staff helpfulSeemed to take some time getting the car dropped off
25 October 2017
The Vauxhall Astra was vastly superior to the corsa which we normally getNothing..... the service was everything i expect from a company like Hertz
17 October 2017
The car had a supplied sat nav GPS which we couldn't have done without. Coming from Australia we are not used to the roundabouts and density of traffic . So "Mike " our Sat Nav narrator helped reduced the stress and minimised the number of wrong turns and exits we made.Not used to a car engine that keeps turning off and on, every time you stop or are stationary.
Having no instruction manual to find out how certain things work, or to "trouble shoot" a problem, could have been helpful.
Sat/Nav stopped working. Hertz staff weren't able to help. Luckily found answer on Google.
16 October 2017
ease of collecting car. Very friendly and helpful staffoutside condition of car- too many scatches on bodywork.
04 October 2017
The depot was manned for early morning drop off before the time stated that the depot would be open for business.
02 October 2017
Can was nice but a bit underpoweredAs usual - we didn't get the car we ordered.
01 October 2017
Inside on car especially Windows could have been cleaner. Not informed about car operation - lights etc etcDirty internal windows
25 September 2017
Easy to drive around townsCar felt very under powered on country roads
25 September 2017
Car was easy to drive but lacked a little power on the motorwaysNO Handbook with the car so unable to use some of the Instrumentation properly
24 September 2017
Friendly staff.Long walk from Airport to collecting the car, very dark and not very lit up for a single woman.
23 September 2017
tire pressure uneven warning light on despite checking pressure 4 times during hire period
22 September 2017
Paid for upgrade and got nice new vehicle. The petrol price surcharge on return of vehicle.
16 September 2017
No extra payment for cleanung carNo door mat
15 September 2017
Car was nearly new easy to drive.Long walk from desk to pick up point.
13 September 2017
The customer service at Birmingham and London (Heathrow)was exceptional and a credit to the company. The gentleman who drove the shuttle to the Terminal was very helpful with all our luggage. Thank you to all involved.
10 September 2017
Efficient staff no unnecessary delays Nothing
04 September 2017
Usually use Hertz. Friendly and efficient staff, cars are always spotless.Little pricey to drop off at different location.
04 September 2017
Use them before, very good operation Nothingt
26 August 2017
Great service and got a good upgrade.
23 August 2017
22 August 2017
Superb car, easy to drive, very quickly familiar. Delighted with customer service, made me feel my custom was valued. Totally reliable. Eco on fuel.That I had to give back!!
10 August 2017
Car had Sat nav
07 August 2017
Easy-going, gentle and helpful staff
30 July 2017
All staff were very courteous especially at Cardiff Downtown. Best engagement with staff I have ever had. Well done Hertz!
27 July 2017
UpgradeSmall Mark on car after which I definitely didnt do
22 July 2017
Been upgraded No complants
19 July 2017
Loved the Nisson, it was easy to pick up and even easier to drop up. Taxi service to Heathrow, only had to wait 5 mins and bus driver deserves a medal in how to be a gentleman. I had lots of suitcases which he helped me withCant think of anything
18 July 2017
Very fast friendly and easy service so stress free, will definitely use Hertz again
16 July 2017
Friendly helpful staff0
14 July 2017
The car upgrade was amazing - one of the nicest cars I have ever driven (a brand new Audi A4)
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