Find out what other customers think - so you can decide if Thrifty is the right company for you.
05 August 2018
Very helpful friendly staff
02 August 2018
drop off was the super fast
car was comfortable pick up was too long, over an hour
16 July 2018
Friendly Staff, great location, previous experience regarding the actual car was much better.car had 6+ major damages not mentioned on the form (a helpful representative adjusted the paperwork before we left).
car was dirty, superficially cleaned.
car had been smoked in by a previous user and smelled like cold cigarette smoke.
front tires were as good as bold, we only noticed after arriving at our destination.
04 June 2018
Quick car return
Easy access to car rental at Marseille I ordered an estate car because I travel with a bike box, the Nissan X Trail I was allocated, although a nice vehicle, was very difficult to get my luggage into. An estate car should have been supplied.
19 September 2017
Wasn't pushed to take extra insurance out where we have before. Car was clean .
09 September 2017
Not the car I ordered! Never is!!
08 September 2017
Really helpful staff. When I returned the car the member of staff (don't know his name) needs to be mentioned for his honesty: I left my Euros at the desk and he chased after me to return them. THANK YOU!The oil needed changing. Engine made a funny noise and I was worried I'd not make it back to the airport.
03 September 2017
Car was beautiful, friendly staff, fast process
12 June 2017
Quick pick up and drop off.Would like the car to be more like the one I booked.
06 June 2017
Ease of transactionNothing
30 October 2016
Price and quality
24 October 2016
Car was not clean on pick up
AnonymousMarseille Train Station
17 October 2016
Ease of booking the vehicle through the website. The had a very strong smell of cleaning products which was annoying. The car I wanted was a small sedan to drive through the South of France instead I was 'upgraded' to a much bigger (in size) car which wasn't comfortable driving through the small streets of the country side.
30 August 2016
The staff were very friendly and helpful. The car was scratched in several places but this had been noted on the hire documentation.
Dropping off took no time at all.There appears to be a lot of repetitive data entry when you pick up a hire car (not just with Thrifty). Surely more of this could be done in advance to speed the process up. The queues (on a Saturday in August) were quite long.
17 August 2016
Liked new building work and drop off arrangementsOnline booking I made at the price I did couldn't be found-Even though I had the paperwork
But staff sorted it
16 August 2016
Ease of operation, quality and cleanliness of the car. No car introduction was made. It would be good to give a brief info on usage of some functions and some operating instructions about the car. This was not done at all.
24 July 2016
admin process to pick up / drop off car was simple.
Car was good
signs to find / drop off car at airport were good. ordered 2 car seats. Whilst they are not obliged to bring them to the car, it would have been better customer service to have helped take them to the car, given i had luggage and family in tow.
21 June 2016
Very friendly staff, very helpful.
09 May 2016
Convenient and friendly. Could have used a little help with the GPS setup. Drop off didn't open until 8:00 which is crazy for an airport rental desk!
02 May 2016
They pushed me to buy An extra full coverage
11 February 2016
Easy and good service. Nothing bad to report.
PeterMarseille Train Station
03 January 2016
Overall service from Hertz/ThriftyIt's not the rental agencies fault, but the rental car pick-up and drop-off can be confusing, because of two different parking locations.
24 September 2015
Friendly service, good range of cars
AnonymousMarseille Train Station
23 September 2015
The Thrifty desk/office was not very well signed.If it was noted that it good be found at the Hertz desk it would have been much easier.
24 August 2015
Car in generally clean conditionRenault Captur is smaller than a Ford Focus equivalent irrespective of classification stated by the hire desk and was not able to accomodate luggage.
11 July 2015
Efficient counter staff1. Rental office too far from arrivals hall (Hall MP2)
2. No trolleys at drop-off point to get luggage to departure hall
28 June 2015
Speed of collecting carOn arrival the staff tried to sell us excess insurance and were less friendly after we refused as we had already taken that insurance out in the UK
28 June 2015
The car was very Spacious with plenty of boot space and good air conditionNone
16 March 2015
Petrol station was closed at the airport .....no directions as to the nearest open station....had to drive a round trip of 40mins to find somewhere open. Not thrifys fault but pretty unreal not to have an open petrol station at an airport.
15 December 2014
Friendly helpful staffA lot of marks on car
25 September 2014
Staff good very efficient.
Very pleasant.Car was only party cleaned, the seats to the rear were badly stained also on the drivers seat.
Somebody had spilt some think on the floor and only had been party cleaned up. There was magazines and paperwork from the previous customer in the back door pockets,
I do feel that I should have been taken to the car and it should have been explained to me how it works.
16 August 2014
Staff very helpful at marseille Felt the fuel charge was excessive on return especially as there was a quarter of a tank left anyway
20 July 2014
It was a very smooth procedure picking up the car at Marseille airport. There were no long queues and in a very short time we were on the road to begin our holiday.
DavidMarseille Train Station
14 June 2014
Pick Up & Drop off all very easy condition of car inside was not up to normal Rental Cars standard
25 May 2014
easy to findmaybe extra staff on duty at pick up
19 May 2014
the car really is very poor. i didnt order an automatic. it was not very clean either and dented.
15 April 2014
20 March 2014
Excellent service, easy to use and extremely reasonable.
12 February 2014
Drop off polite and efficient. Car fuel efficient, clean and new (120 km)We were offered three different prices, initially we booked for around £56, the changed driver and reduced to £42, then saw Thrifty offering £34. Time to collect too long due to complexity over price we had paid. Waited >30 mins.
29 January 2014
No time wasted during the hire process.Would like to have the deposit refunded on return of vehicle so there is no worry of its return
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