Find out what other customers think - so you can decide if Avis is the right company for you.
07 August 2018
Great car and service. Nothing
26 July 2018
All good with car accept -Engine was running a bit fast - needs tuning.
22 July 2018
Staff were excellent, very friendly and helpful, nothing was too much trouble. N/a
13 April 2018
Excellent as always, can’t fault the service
20 March 2018
All very easy pick up and drop off Gear change on the automatic was very jerky
14 March 2018
Very good image of the AVIS company in the market, because of it's reliability, no trics, no cheating... Not every scratch has been noted, the front right seat had a stain and all these things were not noted in the preliminary report-Agreement we were about to sign...
19 February 2018
Car damage listed on sheet not just random scribblings. I was not pushed into the fuel and insurance options I did not need.The lady in the airport wasn't the friendliest or clearest at first.
01 January 2018
Staff were very polite and informative and explained everything we needed to know clearly.
One of the best overseas car rental experiences I've had.Can't really fault anything.
16 December 2017
Long time to pick up car
04 December 2017
Avis desk in airport and Avis office in car park easy to find
Car drop-off in Arrecife airport reasonably easy to find
03 November 2017
Staff always friendly and efficient
Vehicle served its purpose for a family holiday
01 November 2017
nice new car, model I had bookedsomeone had been smoking in the car, smelling bad of smoke.
inside front windscreen needed cleaning could hardly see out of it in the sun, dashboard had a warning light on when I picked up car.
AlanLanzarote - Costa Teguise
19 October 2017
The speed of the employee at the checking in desk,location was easy to find.Employees didn't check the car over when I dropped it off,in case they found something wrong with the car when I wasn't there.
01 October 2017
staff helpfulInsufficient staff at drop off ( only one) parking area very cramped especially for bigger vehicles.
DavidLanzarote - Costa Teguise
17 September 2017
Helpful friendly staffWaiting 2 hours for assistance after a tyer puncfure
27 August 2017
the car was very clean drove well and made our holiday fantastic thanks bit of hassle at counter took longer tan expected
07 August 2017
Very good customer service. No pressure to include add-ons. It would have been beneficial to have received a small map of the area.
AnonymousLanzarote - Puerto del Carmen
19 July 2017
came to pick car up from hotel at end so zero mins to drop back off . left keys on front desk to be picked up as told by rep when picked car up firstnot checked car over with rep when getting or returning
03 July 2017
Plenty of boot space for casesNothing
KarlLanzarote - Costa Teguise
09 June 2017
The car hire desk was in our hotel lobbyThere was Nothing I didn't like
16 April 2017
fuel economy and spacebulge on tyre
AnonymousLanzarote - Playa Blanca
17 March 2017
Adequate for our use.Hadn't been cleaned for a while. Excess insurance pricey.
17 March 2017
Immaculate vehicle, friendly service.Very slow service when collecting - other firms were only taking five minutes per customer, Avis took nearly fifteen. The friendliness was there, but maybe overdone.
09 January 2017
Full to full feel tank works very well.
Shame did not get the VW AS quoted, but the Skoda was fine
16 December 2016
We picked up brand new car (6000 km).Picking up the car took too long (only 4 people in a row: 1st 40 min, 2nd 30 min, 3rd 18 min, and we 12 min; non-spanish clients much faster).
17 November 2016
Super, i was practikal new car :) good value for monny. Thanks.smool parking place for the returning thr car. difficult to find a free plase for the returning car.
13 November 2016
Efficient & informative staff.
25 October 2016
Easy to find avis desk and no queue.Rosa was very helpful and checked cover the car with us
Return was quick but it was challenging to get a signature for no damage and fuel feul
17 October 2016
good condition of cartook far too long to queue to get the paperwork done and the we went to pick up the car we still had to wait for it to be washed
04 April 2016
Very small parking spaces in garage and hard to locate a space
01 April 2016
Ease of hireLack of upgrades, no executive class vehicles, the only upgrades were MPVs
27 February 2016
Helpfulness of staff at pickup and drop off No problems
HaroldLanzarote - Costa Teguise
12 October 2015
Good pleasant experience with no complicationsNone happy with full service
28 September 2015
14 September 2015
Brand new car and good serviceTook a long time to find anyone for return check in
02 June 2015
Counter Staff at Pick-up very helpfulRental Cars CDW as it excluded a number of items which I then had to take out separately with Avis.
03 April 2015
Location of the Office and the pick up of the carThe inside of the windscreen was dirty.
23 March 2015
Staff at desk extremely polite and helpful.
The car had a lot of minor scrapes and dents on it that weren't on the inspection sheet. But when we pointed these out to the inspector he had no qualms adding them onto the sheet. Thankfully we thoroughly checked the car over ourselves prior to driving it away. This avoids getting billed for damage that was already on the car and not your fault. I am talking through personal previous bad experiences with other car hire companies (not Avis)
22 February 2015
Informative and friendly staffNo comment
16 February 2015
Excellent car very pleased with it . Thank you
16 January 2015
Condition of vehicle and friendliness of staffThe waiting to collect the car.
23 December 2014
Great carThe very unfriendly man who looked over the car on return and nearly charged us for damage when it was just residual bird poo that was on the wing mirror when we collected it. He was so grumpy.
11 December 2014
Desk close to exit from plane, cars parked less than 100 yards from desk. The car was very good .car had to be brought from another depot as they were short of cars which seemed strange in low season? Got there in 10 mins though. No handbook in car made handbrake and about hold in Golf hard to understand.
09 December 2014
02 November 2014
I have hired cars from different firms and countries and this was by far the easiest and most efficient and you get what you ask for
17 October 2014
great car good servicenill
16 October 2014
Superb service from start to finish.would definitely recommend
11 October 2014
Drop off was really quick and easyPicking car up was quite a long process as the customers in front of us took 45 minutes to book a car! We had pre-booked and paid for ours and as we know the island very well we did not need 'extras' that the guy was trying to sell us. All we needed was to pick up the car and get to our villa!
AnonymousLanzarote - Playa Blanca
07 October 2014
being able to drop vehicle off in different location
distance to travel to pick vehicle up
rep not showing us around the car
22 August 2014
When returning the car, it was not obvious from the car park where we had to go to drop off the keys. Some form of information boards at the drop off area would be helpful.
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