Find out what other customers think - so you can decide if Alamo is the right company for you.
06 August 2018
I would wholly recommend Alamo: the staff were very friendly and efficient. The car (Volvo V40) was in excellent condition, perfectly prepared and performed faultlessly. I am particularly grateful to the person managing vehicle returns who directed me to a nearby petrol station to fill up; being Sunday many of garages on the way back were closed.
22 July 2018
Car was not washed.
21 July 2018
20 July 2018
air con, radio, fuel economyquite a long wait to get car, only one staff member available at the time. bird poo on the car (not externally clean)
02 July 2018
Excellent service both by the counter staff and outside staff who handed over the car to me.Also when I returned it.Top class service.ThanksNothing
10 June 2018
Service was pretty good.you need more staff doing the car return check in.A three cylinder car was underpowered.
22 April 2018
Speed of rental. Id of all defects and signing to approve.Nothing
30 September 2017
03 September 2017
Confusion over where the rental cars depot was located. Website mentioned on site although required shuttle bus.
13 August 2017
23 July 2017
Paid three euros per day to upgrade to Audi A3. Best rental car I've ever had.
19 July 2017
Friendliness and efficiency of the personnel.
Ease of collect/return.
Comfort of car..important for a months hire so upgrade was wise and not too expensive.All was good
14 July 2017
Nothing in particular Desk and pickup a long way from the terminal. Signage not great.
14 July 2017
Car was clean and efficient and met all my requirementsCars parked too close together at PISA airport, making it very difficult to access. Car was difficult to find and not enough attendants to assist when picking it up.
09 July 2017
Staff very friendly and speedy serviceCar had not been washed but this was not a problem, it was mechanically fine
04 July 2017
All was as expectedA bit difficult finding where to return it
28 June 2017
The car was what we wanted.The left side of the rear seats was malfunctioning. Because of this, we cannot use rear seat comfortably.
You need to maintain the car properly.
24 June 2017
The car was fantastic the only issue we had was locating the car drop off area in venice airport.
20 June 2017
Car and its cleanlinessTime to pick up the car
12 June 2017
The staff were very friendly and efficient. We found the car I booked to be too big and asked to change for smaller one. everything was handled very well.
11 June 2017
Was and speedy book in. Clear terms and conditions and no requirements to buy in hidden charges for insurance wtcCar was a bit underpowered for the Tuscany terrain....
10 June 2017
Booked as Alamo rental - couldn't find Alamo desk - in Italy seems that this comes under brand names Locauto / Enterprise
31 May 2017
Overall service of the personalIt was not Alamo but Locauto which is confusing, because of that it took some time to find the car on the parking area.
Parking area is to small.
You have to take a bus to go to the desk and the cars. It is not directly located at the terminal.
However, the bus drives every 15 minutes and it is a short drive.
27 May 2017
On the rental car parking lot there were no Alamo signs to indicate where you could pick up or return your car
25 May 2017
Better than my previous experience with rental companies at Pisa Airport Only one member of staff at check in
08 November 2016
Car was good but when I had rented previously there was navigation in the carno navigation or usb port
03 October 2016
Everything from the service to the car.N/ANothing
14 August 2016
Easy On Line booking and no problems with Pick up or drop off
It was a Opel Astra Estate and not a crossover type vehicle but the class of car was Simular
08 August 2016
collection process was slow and understaffed
08 August 2016
No clear signs at the drop off point that the key drop box is available inside the car hire building doors 24 hrs
20 July 2016
Quick, efficient, and staff were cheerful and helpful
18 July 2016
No queue unlike the other rental companies! Very helpful staff at the desk.
15 July 2016
Problem Free, Decent Car, shuttle service to terminal, car check with tablet was efficient. Wasn't the easiest to find the Alamo counter as all the print was a bit small.
20 June 2016
Cordiality and car choiceDistance from Livorno port
02 April 2016
staffs are helpful!Car windows and inside were slightly dirty and windshield washer is probably only water without any detergent, couldn't wipe out bugs on the road.
17 October 2015
The car was nice and clean. The counter is not clearly marked ALAMO. It's another company and has a small sign on the counter that says ALAMO. It was crowded in the building so we couldn't see it. I was about to call when I asked someone and they pointed it out.
12 September 2015
Condition and cleanliness of carI lost time queuing at the wrong counter at the car hire centre as it was not clear and advice from another desk was incorrect.
27 August 2015
Once found the correct desk everything dealt with efficiently.Poor signage re the name Alamo, was initially sent to Mmaggiore stood for 20+ minutes only to be redirected to the Locauto Desk
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