Find out what other customers think - so you can decide if Budget is the right company for you.
13 July 2018
Staff very helpful easy pickup and drop off
23 April 2018
communicationwe did not get the car we ordered
11 April 2018
Thank you, great service
13 March 2018
Fast respond. New car. Perfect condition of the carI was expecting Alfa Romeo Julieta but I get Citroen C3 picasso
23 February 2018
Collection/drop-off point being near to terminal - now walking distance instead of what used to be a bus ride.
31 January 2018
I liked all and thanks a lot this company:)
29 January 2018
Did not pressure into buying additional insurance as I have booked via rentalcars.Had to ask regarding existing damages on the car. After i asked then I have been notified about a dent on a front fender. After asking again the clerck agreed to check the car with me. Additionally multiple damages were spotted and marked on the car. Snow chains were included into the booking but not in the car. Old summer tires in winter. 0 grip
29 January 2018
nice car, low car depositI got a compact car instead estate
21 January 2018
Car overall conditions were good. Inside of cabin was clean and nice. Car itself was nice to drive and there was lot of space for 4 peoplr + baggage.On the car pick-up there were not marked-out any damages or dents, but actually we found a lot of them. Car back-side was uncleaned, and it covered some scratches. We pointed on those and staff marked them out. Anyway, on drop off, stuff tried to charge one scratch from us. It was nice for us we found them before- we didnt have to pay for nothing.
05 December 2017
When I return the car early in the morning, it was nobody there
05 October 2017
Very good value .. no queue at rental desk .. was not asked to paid for extras I did not require !! A good experience !Was a small dent on car at pickup which was not marked on rental document . Staff told me as it was just an inch did not have to be notified ! Did not mention it at drop off so no problem ! Was slightly worried as other hire firms may have tried to blame me !
14 September 2017
Good service Nothing
10 September 2017
Whole process was easy. No seven seat car available at site so had to wait.
Expected a Seat Alhambra but Citroen C4 Picasso arrived. A little tight for 6 adults.
27 August 2017
Ease of drop off I don't like being offered a similar car. If I choose a fiesta I don't want something else like this case which was a fiat panda. I pick a car to meet my needs so it's frustrating when you get something else.
23 August 2017
Got a different car than the one booked..
23 August 2017
Good car for cheap price.
Fast return of deposit.
Fast pick up and drop off.
Helpfull rental desk women.Windshield inside was not clean, hard to drive when sun shines in eyes...Little, but unpleasant.
Almost empty windshield washer....Little, but unpleasant...i filled it with still water.
18 August 2017
Friendly and efficient service
16 August 2017
Good car's equipmentFiat Panda is not my favorite car, I would prefer Fiesta
08 August 2017
Easy pickup and drop off
Easy online ordering
Refundable charges up to late dateAwkward access ramp to pick up
07 August 2017
Everything went to plan. The staff were very helpfull, car was clean and i got what i booked. Nothing
06 August 2017
Car collection and drop off good
25 July 2017
Thanks a lot for your service
30 June 2017
We got a new member of staff checking us in .. he was lovely and very helpful .. xWait time to get the car . X
20 June 2017
Very pleased with the car. Straightforward at the rental desk and excellent service.
12 June 2017
Very good and efficient.
04 June 2017
It was a good experience to rent from them, but i booked a citroen cactus and instead they gave me an c3 wich is similar,
31 May 2017
Speed of service at pick up and the overall customers service both at pick up and drop offSpeed of service at drop off
Plus the fact that other minor scatches on the car where not properly recorded and I was made aware of those at drop off. Thank god I had pictures on my phone to prove otherwise
30 May 2017
Good service from the counter staff.It took way too long to collect for a pre-booked car. In line with all other customers no way to get straight out.
30 May 2017
Quality of carWait on pickup
18 May 2017
Upgrading my car with a better oneNothing
23 March 2017
21 March 2017
I liked the fast service and helpful staffI didn't get the same car I had book
07 March 2017
My car was not available, so I paid extra €10 for the Ford C Max which is an excellent car. Best car I have hired.
The staff are all very helpful and friendly. Very good. Snow chains, has anyone ever tried to put them on? Why not put on winter tyres instead?
21 February 2017
location of the Budget rental desk.
car in good tech. conditiontoo long waiting in line at the rental desk.
no screen washing liquid.
21 January 2017
car in good conditions
fast pick-up and drop-off process
small depositwe did not know car has only summer tires and we were travelling in the mountains
Snow chains could hardly last 12 kms to drive down the curves down the mountain
14 September 2016
Everything about the rental
07 September 2016
Easy, correct , good condition of the carNot so much information about insurance.
26 August 2016
Great customer serviceNothing unpleasant to report
25 August 2016
Clean car. Good service at pick up and drop off.
24 August 2016
Car was what i booked Car was parked behind lots of cars and took some time to clear
24 August 2016
Long time to pick the car. Only one person at the desk, long queue.
17 July 2016
Car pickup was a bus ride away from the airport. The bus is not suitable for taking people and suitcases. Trying to get on the bus with 3 suitcases 2 kids in 30degree heat after getting of a 3hr flight is not not much fun. This even though there is a closer car pick up area at the airport? The staff at the car pick up and drop of are unfriendly.
02 March 2016
Time at the rental desk was long. The pick up of the car is not in the terminal. The bus to the car park is very inconvenient. One has to take all luggage into the bus instead of putting it under in the bus. buses go only every 15 minutes.
Why is it inpossible to have a different person being the driver and being the creditcardholder.
19 February 2016
Very useful advices from the rathe car was not clean, windshield and instrument panel greasy, sprinkler frozen, warning lamps was on and off periodical.
Wintertyre policy is totally odd by all rental Companys in Italy (Bergamo and Malpenza)
26 August 2015
Found very efficient..no gimmicks. Price very resonable. Very happy overall with allCan not complain about anything to be honest.
24 August 2015
Shuttle bus to pick car up
22 August 2015
Car was fine for our purposesReally disliked the arrangement at Bergamo airport - needing to be bussed to rental car and back again. Rental office notb easy to find - would be better within terminal concourse.
21 August 2015
easy to find budget office outside main terminal and fairly quick bus transfer to car pick-up point which is 5 mins drive away
20 August 2015
Good car at a good priceThe staff tried to give me a smaller car and I had to insist on getting a car from the same class. It was only when I insisted that they gave me the car I had paid for
16 August 2015
I liked the efficiency of the staff and service.Hidden extras,,,,i like to know exactly what i will be paying and what extras are available or likely to be added. Taxes and insurances should be made clearer please.
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