Find out what other customers think - so you can decide if Hertz is the right company for you.
03 September 2018
Very good car in good condition.Having to wait over an hour to pick up the car in the middle of the night with 2 small children.
13 April 2018
Nice carTook too long to pick up car at airport. Very slow service with long queue. No excuse when they know that they have pre bookings to only have 1 person on desk.
12 March 2018
We had to return to cabin on picking car up to point out some Obvous dents and scratches
Helpfulness of staff
06 March 2018
Friendly staff at pick up and drop off. VW Golf was in great condition and drove very well. Everything was easy.
29 October 2017
Clean car with updated GPS system
02 October 2017
The car was fabulous
01 October 2017
No comment.We specifically ordered an automatic car, for which we paid considerably more. When we picked up the car the vehicle we were given was manual. They apologised, but then we had to wait a full hour for them to find an automatic car. We were NOT HAPPPY.
30 September 2017
Great car..Car was only three quarters full of petrol..
23 August 2017
New car exactly same size as was booked.Windshield was very dirty from inside.
18 August 2017
Your desk representative offered me a GPS. I said "No". Of course the car already had one as most cars have them in-built. If I had said yes I would have been charged extra.
Also, it would have been most useful to be able to arrange a late pick up at Toulouse Station. l
17 August 2017
Easy Car petrol gauge was tempremental. Car was scratched when claimed to be scratch free
16 August 2017
Excellent staffCar slightly dirty on inside - a minor point.
09 July 2017
Car in good conditionLong queue vs other firms
06 July 2017
Good serviceHaving to wait 30 minutes because we were early and had to wait for the designated time. After one week still waiting for deposit to be refunded to credit card.
04 April 2017
The lighting was very poor in the parking station where I picked up the car. I had to take the car outside to see the marks/scratches which weren't on the condition report given to me at the desk inside the airport.
14 February 2017
friendly, efficientwould have liked to add my hertz #1 number. I didnt have it and they couldn't ;look it up on the hertz system for some reason
24 January 2017
The car was nice and very clean.How can we, in 2017, get a car without a remote control to close the doors ? Please, Mr. Hertz, don't try to save a few euros at all costs...
14 October 2016
help at pick up stationtask person in airport and explaining insurance and pushing the high rate. english not the best.
23 August 2016
Speed, Ease and Efficiency of StaffOne way fee
12 July 2016
Counter staff at Toulouse very helpful and efficient.
10 June 2016
Was told Sat Nav in upgrade but none provided; Cruise control faulty
19 May 2016
Ease of Internet booking.Having to upgrade to get a car with sat nav and the daily cost of the sat nav.
10 May 2016
Excellent service very friendly staff
03 May 2016
10 March 2016
Very straightforward pick up and drop off.
08 December 2015
First class staff, very helpfulDrop off fee
30 August 2015
2nd time hire. Good service
26 August 2015
I liked everything
17 August 2015
Ladies at Hertz office very nice.
Upgrade appreciated.The car had a lot of damages when I got it, too many were not noted on the contract.
I had paid an insurance to rentalcars.com but it was not visible for Hertz, so I was advised to pay for another insurance.
This is unpleasant.
29 July 2015
Efficiency and courteous staff.I was hoping for a fiat 500. The ford ka we had was the worst car I have ever driven!!!
03 July 2015
Good rate of rental
09 June 2015
No problems at all.
19 May 2015
Waiting in line is always tiresome. But everyone was very nice, and kind.
01 April 2015
Very helpful and friendly staffI thought I'd booked a 7 seater, but it turned out to be a 5+2 seater... perhaps the site was a bit unclear?
22 March 2015
ServiceVaxall corsa ! Not the best a very basic car
16 February 2015
Speed and efficiency of service. Friendly staff.Return directions not clear - but got there eventually.
08 December 2014
Loved the car completely!
Great, friendly service.The drop off signs at the airport need to be more clear. I ended up on the second floor and it was very time-consuming to figure out what to do next.
Otherwise, fabulous throughout!
20 September 2014
The counter staff were very helpful and efficient.The satnav in the car was seriously unhelpful and unreliable. In the end we stopped using it as the directions were simply wrong.
30 June 2014
I liked the car rental service from booking to dropping the car it was excellent service
18 June 2014
Fast efficient and friendly staff.
Please thank them for me.On returning to TLS, directions off the last roundabout back to Hertz car park a little bit confusing.
13 May 2014
Car was ok no staff on hand at car pick upI realised that the car was not full of fuel but it was to late to turn back to the airport so hertz got more fuel from me than they gave me.
On returning the car nothing was done for me
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