Find out what other customers think - so you can decide if Europcar is the right company for you.
13 March 2018
Service was fast and efficientDidn't get the car i booked.
28 January 2018
There were no problems or issues.
04 December 2017
Excellent all round!Not easy to find the rental car drop off at BDX train station - could be much better signed.
14 October 2017
Overall it was a very good rental experience. On pickup the staff helped us reset the GPS to be in English which was greatly appreciated.
23 September 2017
It was a good, late model car.Nothing
19 September 2017
Easy pick up
No introduction of the car.
km mentioned in the sheet didn't match with the car's display:
1000 km less was written in the sheet.
Car had quite some "small" scratches.
bad smell through smoking.
15 August 2017
Very friendly service, good approach. Car was in excellent condition and clean!
05 August 2017
Upgraded to an Audi. Q2 with Sat-Nav & it was outstanding!!
20 July 2017
very fuel efficient model....handles three adults and suitcases well....excellent steering control.aside from narrow French D highways, nothing.
10 July 2017
The car was exactly as advertised. The service desk offered automatic transmission as a no cost option. The staff was very courteous and the service was quite prompt.Dropping off the car at CDG was a mixed bag. Finding the drop off point at Terminal 1 was easy enough. Once in the drop off area for Europcar, there are no signs indicting where to go or what to do.
24 June 2017
Quality vehicleHard to find the drop off point at Toulouse airport
20 June 2017
Relatively efficient pick-up.Compared to other rental car locations (including those with Europcar), this was an expensive rental for a long weekend.
11 June 2017
Value for moneyBadgering me for insurance
15 May 2017
I was delighted with the car provided, it suited be better than the one orderedI was just happy out
12 February 2017
02 October 2016
car drove well, adequate luggage for a couple, and was good on gasNothing...very pleased
16 September 2016
Maria was very helpful when we returned the car.
13 September 2016
Your staff member that signed over the car was very friendly and spoke very good English. Very polite and helpful.We were not shown the car direct and that the way the car was park and the bad light (evening pick up) made me feel very weary regarding if there was other marks and problems with my car that I did not know. I also have had a deposit taken from my master card and as yet it still has not been returned into my account which is a bit cornering.
21 August 2016
Friendly staff. Good quality car with satnav included.nothing
20 July 2016
The Stat Nav system was very very hard to use, couldn't find a number of the locations we needed.
The ipod/iphone connections didn't work which was very very frustrating.
02 May 2016
Service at counterDrivers door wet and dirty
27 April 2016
Spacious vehicle for group. Good economy.Warning light for low oil came on. Needed to add oil. Vehicle not cleaned thoroughly and damage included no back windscreen wiper.
27 September 2015
The carWould like door mats in the car so once could get sand out, I don`t travel whit a vacuum cleaner.
07 September 2015
The car I had was brand new. Only 14km on the clock. I paid more to book a specific car (there were other options available for the same group and size of vehicle at lower prices) but it wasn't available.
01 September 2015
rentalcars were efficient and the staff at Bordeaux airport were quick when got to the desk.Did not like the pressure you were put on by rentalcars to get the extra insurance europcar did not mention the amount of excess to pay. the queue at the europcar desk is always long as most people who book through easy jet use europcar this is the only reason I would not use them again as our wait was about 45mins and we had young children. Also when we picked car up we had a broken key which we did not relise until we got to our destination 2 hours later as the europcar man left the key in the ignition this was a great pain as we had to use tweezers everytime to get the key out trying to phone Bordeaux airport was a nightmare. when returned car they did not seem concerned at all.
29 August 2015
Flexibility- offered a BMW X1 didn't want it as they're dreadful uncomfortable cars, offered a Mercedes B class instead - much better, also thoughtful to give us a white one. Liked the spec of the car (sat nav etc)The b class rolls through corners at modest speeds and under steers horribly. Not sure if the under steer is generic to the class or whether the tracking is off on the vehicle.
23 August 2015
23 August 2015
Easy to find. Not too busy.Pleasant staff with good English. Clean almost brand new car with an excellent spec. Received a clip plus which was a smaller car than anticipated. Luggage space being the main issue. Was offered an automatic scenic. But as I don't drive an automatic day to day and I was driving on the other side of the road I wasn't comfortable with taking it. The rep assured me the clio plus was much bigger than a standard clio but it wasn't really.
14 August 2015
New Renault Megan. The instructionbook was only in french. No english book. Sees to be a problem in France and Spain. We had the same problem last Year as well in Beziers.
10 August 2015
We ran into a problem with the vehicle. Their call centre takes a very very long time to acknowledge. When they did, we were not given correct info and had to call again.
05 August 2015
Not enough luggage trolley's at the car drop off point!
03 August 2015
Nice jeep nice size,
03 August 2015
Friendly staff, great service
28 July 2015
Nice clean carthe queue time was nearly as long as the flight time !!!!!!!!!!!
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