Find out what other customers think - so you can decide if Hertz is the right company for you.
19 July 2018
Car wasn’t clean, sand in the interior
10 July 2018
Very inefficient rental desk staff waiting more then an hour
16 June 2018
Very helpful lady when picking up car. We needed something larger to fit everything in and we were accommodated hassle free. Excellent, very pleased!Nothing we didn't like.
09 May 2018
The car was clean and fresh helpful staff that spoke english wellnot much
07 May 2018
Easy use, short queue Didn't get the Mercedes I asked for - got a Nissan
05 May 2018
Everything was perfect
10 April 2018
Excellent service None
03 April 2018
We had a puncture while staying in Lleida and had it replaced by the Hertz staff there for another Vauxhall Mokka in just 45 minutes. They couldn`t have been more helpful.
19 February 2018
Good visibility & equipment
03 January 2018
Very effective deskN/A
02 September 2017
fast. simple. confusion on return. No one told us there will be no person on return back but just return box.
28 August 2017
Car assigned to us was parked 6 km away, at Terminal 2, and it took us half an hour to get another car.
22 August 2017
Only the fuel reserve was blocked on the credit card not the full excessNothing
20 August 2017
Information about insuranse
24 July 2017
23 July 2017
Excellent expiernce None
16 May 2017
The final price I paid
09 March 2017
Sergio was very helpfulThe car wasn't parkedin the location I was given though the problem was solved quickly
07 March 2017
I have a membership to hertz so they have all my information The final cost of the upgrade appears much higher than I was told and I have to check my billing to see what finally happened.
10 January 2017
Short line at rental desk, obviously we came at the right time (cues can be long at rush hours)Car was very damaged at pick up; several damages were not indicated on rental papers. This is not correct and I am not happy Hertz is taking my time to inspect the car. I got a car with automatic transmission. Why? I did not ask for this.
Administration at pick up takes too long. I rented a car before at Hertz but all data were erased.
25 September 2016
People at the desk were not so friendly and empathtic to us as being from another country.Hard tp find pick-up and drop-offsQuick return
07 September 2016
staffs attitudestupid all or nothing refueling charge
24 August 2016
CAR HAD MANY SCRAPES AND SOME DENTS
20 August 2016
Clean, spacious and economical.Car had lots of damaged sites with rear left obviously had an accident. Documentation received only listed under 5 marks whereas reality was +15. Really important to walk the rep through the car on site. All else was fine.
16 August 2016
great service and value for money
15 August 2016
Good english, polite and knowledgeable
18 July 2016
15 July 2016
Nice service return of car process too slow and almost missed my flight.
04 June 2016
Excellent staff, very clear, polite and professionalMaybe to make more clear to the clients what to do when a car is returned in late hours and the return office is closed
26 May 2016
Got what I wanted fast! No pressure to get extra extra insurance.
24 May 2016
Everything goodLots of scratches on car...it's the first impression you get of the vehicle.
24 May 2016
Fast service. Friendly. The extra costs at the counter. Also my own fault for not reading all the fine prints.
Should be more clear when renting online.
10 May 2016
Car was brand new and with GPS included without additional costNo people to receive cars back before 7:00 am
02 May 2016
Was new car even open roof Nothing
16 April 2016
Car had lots of scratches and dents in it when we picked it up, so was a bit uneasy when returning car as to not be lumbered with the fault
05 April 2016
Brand new car, Volvo instead of BMW but a good driving car.Location in Madrid confusing to find.
27 October 2015
In-terminal pick-up and drop-off. Convenient.
No hassle.Diesel car.
22 September 2015
The car was a perfect size for our needs and handled well on all roads, including crowded streets of Seville and Madrid.
20 August 2015
Friendly staff , although instructions to locate the Hertz counter not clear (need a little map) we stood at the wrong place for 15min , we also had trouble finding drop off , address on my paper work took me around the back of the airport !!maybe you need to print an address that people can put in nav man , car was great will use your company again Thanks
02 August 2015
Brilliant car, good service.Could use a map with clear directions to city car drop off in the documents at pick up. It is hard to find.
16 July 2015
Ease of booking, value for money, friendliness of staff.The !6 Euro per day Navigator had a faulty lead which meant it died 20 minutes into our five hour trip. Had to navigate using phones - scary in a new country. Had to find Hertz office in Pamplona 500km away to get it changed. This took over an hour - the guy wasn't friendly at all and din't believe us to start with until he couldn't get it going. Wasted 48 Euros on something that didn't work!! Not happy.
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