Find out what other customers think - so you can decide if Hertz is the right company for you.
15 July 2018
Good condition of the car and easy to drop offExtremely long time for picking up the car.
11 June 2018
All was OK.I booked Fiat 500, but had Opel Corsa.
06 June 2018
Got a Volvo V90 T5
Nice carIt took an Hour and a half to Pick up the car.
21 March 2018
Prompt and efficient staff
19 March 2018
Hertz were great, exceptionally easy
26 February 2018
I like the way rentalcars always available to help meI like everything
14 February 2018
Similarity of the model with the one we chosen online
13 February 2018
27 January 2018
Good vehicle in excellent conditionWaiting time to pick up long que 1/2 desks open. Processing per person was way too long in a digital age.
06 November 2017
Fantastic service my son forgot his iPhone in the car and we discovered it when er allready had checked in. I called the Hertz desk and they went straight away to check the car and called back to confirned that the phone could be picked up at the Hertz counter.
30 October 2017
I was given a citroen C4, that has a VERY LOW gas consumptionThe GPS was working for destinations in Austria but NOT for Germany (it was displaying only one small city Punzbrunn); at least it should be able to take me back to the Munich airport!
02 October 2017
Staff very helpful, even to point out how to use the different navigations and GPS systems in the car. Fast and efficient process from beginning to end. Queue time in lanes for car to drop back into Munich airport took considerable time, the actual drop off itself was within a few minutes.
29 September 2017
All was fine
14 September 2017
The courtesy of the counter personnel at Munich.At Munich, from car drop off, directions where to go to check in flights! The drop off is located on level 6 (I think?), but only after asking several people where the airline check-in counters were (with some false information included), were we able to get on the right path. This could be improved with better direction signs at car drop off.
06 September 2017
All great! Got an upgraded car, nice and clean, strait forward process to pick up my car. It was hard to find the rental cars location at the Munich airport.
02 September 2017
very good service
31 August 2017
Everything, couldn't have been easier.No problems at all
26 August 2017
Perfect new car.
20 August 2017
Size of car No
25 July 2017
The assistant at the desk was very friendly and helpful
15 July 2017
Car fit the purpose
13 July 2017
Car has a large bootRentalcars.com booking did not recognise my Hertz Gold Presidents Circle membership - hence I did not get the perks. The Ford C-max I was given was good, but did get buffeted a bit on the German Autobahns.
06 June 2017
Easy pick up and return. Staff very professional and helpfull. Car in great condition The car was not super clean inside.
21 May 2017
Good car value for moneyCar had an oil change warning when i picked it up! Had to clarify whether I can use it. Staff was like not our fault. Counter staff didn't provide ticket to leave park house. Had to park car and go back to counter to pick it up.
15 May 2017
Ease of collection and drop offN/a
09 May 2017
Hertz desk was good. Hertz person at car location ws good.Car was Nissan Juke. Nice car except it literally bounces at ca 100 km/hr - really noticable.
Arriving into Munich terminal 1, signposting is not good to find car rental area.
03 May 2017
Could not fault the service at Hertz and they gave us a free upgrade too!!
22 February 2017
Overall professional handlingWhen returning car no HERTZ representative available
16 February 2017
The time it took to get the car, friendly staff, condition of carI asked for a vw polo and got a ford fiesta instead. Very difficult to get my head in and out of he door. Had to push the seat right back and adjust it when in.
11 February 2017
They upgraded the car to a range rover sportQue was very long in the airport to collect the car, and 1-2 employees were only there
18 January 2017
We missed the flight to Salzburg so booked Aer Lingus flight to Munich later the same day. Lady at Hertz very helpful and changed pick-up from Salz to Munich with drop-off remaining at Salz. Great service! Thanks
14 November 2016
Didn't get the car we were expecting - offered a Ford Tourneo in bright blue, too embarrassing, so accepted a newish Opel Mokka. Counter staff very helpful.
25 October 2016
friendly counter staff, useful explanationscar was parked very close to next cars so it was really difficult to get into it
11 October 2016
great car, great rate
15 August 2016
perfect friendly staff!nobody that helped me during the drop off to make sure I was able to drop off the keys. I just left the car with the keys inside since I needed to catch my flight :)
31 July 2016
Everything only negative point that car not ready had to wait for it for over 1 or 2 hours to arrive waiting for the car to come
20 May 2016
It was a really nice running vehicle. We had 4 adults in it with plenty of luggage! Our trip was a 2 week trip around Europe.
15 May 2016
We mentioned to the Hertz rep that we had difficulty with the size of our last vehicle which we rented from another company and he gave us a free upgrade without us even asking. We were over the moon happy!
18 April 2016
The car was previously having old damages
28 March 2016
The car had very few kilometers, it was almost new.A lot of extra expenses which weren't mentioned when I booked the car online, doubled the estimated price.
They couldn't provide me with installation instructions of the baby car seat.
07 March 2016
Hard to understand the pricing. somehow the price increased by 20% when picking up the car, not including the additional driver or cost for the upgrade.
24 February 2016
Car was virtually new, the staff were very efficient and helpful.Couldn't fault it.
21 February 2016
Comprehensive and quick Thought the extra driver cost was a bit pricy
16 September 2015
Excellent customer service at both ends. Car very clean in good condition. Sat. Nav. a positive.Car not as ordered. Not Seat Leon. Given Peugeot 308 instead. As with all Peugeot's it was poor internal build quality and the drive was sluggish and unresponsive.
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