Find out what other customers think - so you can decide if Thrifty is the right company for you.
10 August 2018
Nice carLong wait to pick up car
08 August 2018
07 August 2018
Nearly new car, very efficient pick up and drop off and friendly staff
06 August 2018
Counter staff was very helpful. Got a complimentary upgrade. N/A
05 August 2018
Price and friendliness of staff. Relatively hassle free pick up. Could drop off car, early Saturday evening, when most local businesses in Madeira are closed for the weekend. A bit difficult to be certain of the location of the Thrifty office. Would be helpfull to mention that it was in the Hertz office. Office staff wouldn’t accept e voucher in app. Had to forward them my confirmation email.
02 August 2018
The lady at the desk, where I collected and dropped off the car, was particularly friendly and helpful.
30 July 2018
It took 2 hours to pick up the car!
29 July 2018
Pointed out dents in car and they noted these on booking. Hadn’t got the dints already clearly done at check in. Wouldn’t leave that to chance.
22 July 2018
The Service was efficient.Everything ok
19 July 2018
Upgrade of car to meet my needs - large boot and 2 tall adults in the back seatsLong wait to pick up car. Car body work was damaged.
18 July 2018
The best company Non
13 July 2018
Excellent customer service. Great car. Efficient pick up and drop off.
07 July 2018
Excellent service. Value for money. Lovely car.Bit further to travel than expected.
21 June 2018
The service in the counter, the fast service, the car, everything!
18 June 2018
Very easy and quick excellent service
02 June 2018
Staff was professional I had diesel before dropped the car off but the sistem showed not full and I had to go and refill but I could fill only 3 litres..
22 May 2018
Rental desk personnel were fantastic. Very thorough in explanation of all facets of the rental and options.
16 May 2018
Too long time for car pick up
I got another car without air-condition
15 May 2018
The staff are all excellent. Friendly and helpfull.
15 May 2018
The driving assistance system is not very friendly.
The clutch HAS TO BE replaced.
09 May 2018
In the terminal I good not find a sign with Thrifty. Only Hertz.
09 May 2018
We loved the upgrade and friendly staffWhen I booked my reservations I took full cover insurance and when I picked up the car, they put a hold on my credit card of 1,500.00 dlrs because I book my insurance online
10 April 2018
The added insurance
09 April 2018
Front officePark was improperly parked against other and I had to make a huge effort to go in. Staff parking the cars is careless and rude
09 April 2018
The service provided the fees need to pay to collect the car after 00:00am
26 March 2018
quick and efficient
10 March 2018
Staff at Thrifty at Porto Airyare fantastic!
06 March 2018
signage not very good when we came into the arrivals hall late at night. All the desks in the hall were closed and it wasn't very clear that we had to walk outside and under the road via an underpass
06 March 2018
Nice carNone, there’s nothing i dont like
Every there thing perfect
AnonymousPrior Velho Downtown
04 March 2018
I am very satisfied
27 February 2018
The staff know me for a number of years now. Excellent service.
30 January 2018
Ease of our rentalWaiting in lines
19 January 2018
Excellent service and nice upgrade....Thanks!
05 January 2018
Friendly staff I have nothing to complain about
JacquesPonta Delgada Airport
02 January 2018
The car was in good conditions (clutch working perfectly) and clean. It was an economical car. Just as expected.The pickup was a bit slow, the staff requesting to fill data that they were supposed to have received at the time of booking. They also could not tell us exactly where was the car precisely.
02 January 2018
we were told to drop the car off at the Hertz site on the approach to the airport, however it was shut, we then had to ring the number provided to get instructions which delayed our entrance to the airport, this was all very confusing
31 December 2017
SpaceNo USB in the car
29 December 2017
The staff’s helpful and polite approach..
28 December 2017
Helpful staff at drop off.
The overall online rental experience was good and the ability to compare cars.The media bluetooth system in the Renault Megane didn't work. The extra insurance was more expensive than the car hire itself.
The Megane had some wierd features, some guidance on that would have been nice.
When renting the car online the extra insurance part was unclear. I nearly pulled out of using rental cars because the price looked too high.
27 December 2017
Very good service, faste pickup end drop off.
23 December 2017
Driving the carGiving the car back
13 December 2017
friendly service, free upgrade but not told of this until we collected the carhard to find location for drop off after hire (poor airport signage), delay in pick up (other customers at fault here)
12 December 2017
A booked Peugeot 308, which was not available has more room for luggage than an Golf, but was same compact class.
05 December 2017
Staff is great
28 November 2017
Respect and focus on the client, politeness. Vehicles new, well treated
It's not my first choice and definitely whenever required will be the next oneNothing to complaint.
22 November 2017
21 November 2017
The staff were friendly and we were lucky and got a free upgrade
14 November 2017
Location at airport. Ease of getting in and out of the airport. Time waiting at the counter. Way to long.
Why can’t this be all done on line.
I booked a car with thrifty but had to pick it up from hertz. This was not clearly signed.
The speedometer didn’t work properly.
08 November 2017
new airport layout and signage to car rental area is poor.
Particularly didn't like being told I'd have to drop the car off site as Hertz are renovating rental area, which necessitated taking a shuttle bus to airport, and only being told after I'd signed all the contracts for the car
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