Find out what other customers think - so you can decide if Firefly is the right company for you.
06 December 2019
No firefly sign on hertz desk
23 September 2019
Car choice was just what we had booked, pick and drop off easy and quick and good value for money.
23 September 2019
Easy to book.
Very good value.
Convenient location.Windscreen washer bottle empty.
Inside of Windows needed cleaning.
02 September 2019
The car was ok, nothing spectacular but clean. The staff was very friendly and nice.It was at the same counter as Hertz but there were almost no indication of Firefly.
The pick up line was long and it took at least an hour to get the car.
The service light on the car went on in the middle of our booking but there was luckily enough km's left until the service for us to finish the trip.
26 July 2019
Absolutly brend new car with turbo diesel. Very liked.Firefly rental works under brend Hertz rental cars and than we comes to airport we didn't know about this.So firstly we looked for a Firefly and din't find it. After asking on another rentals desks,we found out it.Recommend to note it on reservation.
21 July 2019
Friendly helpful staff
21 July 2019
Great service, new upgraded car. All ok
14 July 2019
Ease of collection and drop off. Friendly staff.
03 July 2019
The front desk man was really friendly and helpful. We loved the car, it was brand new and much better than what we expected! Had a great trip because of this rental, not like any experience i had before with rental cars. Much much better.
27 June 2019
Cars are older higher mileage vehicles but at the really good price
15 June 2019
The process was niceNo comments
03 October 2018
The guys at the counter were efficient. The value for money is incredible. Nice little car, in very good condition apart from the cleanliness.The car was dirty inside (sweat/saltwater stains on all the seats and dust everywhere).
31 July 2018
Easy to pick up car and drop off easy to
29 June 2018
It was easy to pick up and leave the carRenault elysee is not same as Ford focus. Focus is good car, elysee is not.
08 June 2018
Friendly staff, quick pick-up and drop off. Nothing
28 May 2018
Courtesy and easeCars were a good distance from the airport over rough ground,with suitcases and hot weather it was a bit of an ordeal for older people.also no sign for firefly which was actually Hertz, we found them only by accident.
10 April 2018
Good price, and staff.
07 April 2018
Nobody to meet me and check car when I returned car to base at Dubrovnik airport
16 October 2017
The representatives just gave us the key and the papers and explained where to find the car. The car had several damages which was not pointed at the paper. We had to find a representative and make a new paper.
03 October 2017
Yellow eye catching color.
Almost new one.
country border fee.
poor Air Condition.
Possible collision extra insurance.
Big fuel consumption on highways.
21 August 2017
Car was value for moneyNo signs in Airport directing you to FireFly- had to ask at customer support for assistance/ directions.
12 August 2017
11 August 2017
hard to see firefly symbol at hertz counter from far
09 August 2017
The car was very clean and in excellent condition. Once we found the desk it was very straightforward to collect the car and very easy to return it.It should say on the website that you need to go to the Hertz desk as we spent a lot of time trying to find a Firefly rep .
07 August 2017
Nobody At the counter for at least 15 mins! Very laid. Had to phone them to come back.
06 July 2017
Small airport - easy pick up and good customer service All ok
05 July 2017
Friendly service No firefly sign at the airport. Only hertz.
16 June 2017
Very efficient service. Excellent car.
06 June 2017
The quick and efficient service. The only thing that we had a problem with was finding where to pick the car up from as it didn't say on our documents that we needed to pick the car up from the Hertz, we were looking for a firefly stand.
21 May 2017
Nobody new where Firefly is. Asked at three car rental desks finally asked at informationAll OK after i found h tree hertz desk
14 May 2017
Car I got was a brand new Kia Ceed. The car itself was very good. The staff at the counter were a bit slow but they helped us in everything.Finding the desk from the arrivals was difficult. Firefly sign was very tiny and was difficult to find.
14 May 2017
Depoost was over 1000 €.
12 May 2017
Simplicity of process
06 May 2017
ConvenientNo confirmation, difficult to find which rental comp i actually had to pick up car from
02 May 2017
Overall good car and good service from staff.Firefly counter not easy to find at Zadar airport, as it is shown really small on the Hertz counter.
01 May 2017
No frills, value for money service.The car was old and ready for replacement.
23 April 2017
The documents directly on the mobile phone.The only thing I could say is, that the counter was not clearly identifiable, because in the document was not marked, that you should refer to the Hertz counter.
Further the documents to take the car could be prepared, as they have quite all informations, otherwise you could request them before arrival in order to prepare the contract.
15 January 2017
PriceI expected car in better condition with lower milage (car had 80000km) and it had summer tyres on the end of December.
18 October 2016
Car handled well. Sales agent was friendly and helpfulNothing
16 October 2015
IT was all ok!Only the Rain was boring!
13 August 2015
It was quick and easy N/a
03 October 2014
The car was almost new and in very good condition
07 September 2014
all the good servicenone
03 August 2014
The car was great for getting around.
04 July 2014
29 June 2014
Good value for money with a good clean car and no hidden extra chargesRental desk was very hard to find. Seemed to be operating out of the Hertz stand and even used a Hertz envelope to give us our information pack. Quite confusing
11 June 2014
Counter Clerk was very friendly and organized a GPS device from another Car Rental Service as they didn't have any left - found a solution, thank youCar was larger then ordered and also different brand (I ordered a small Fiat (I prefer smaller cars)but received a big Peugeot) and no GPS was available at first, I was told this is not guaranteed, even if ordered with rental application. But employee at Counter was very friendly and organized a GPS from another Rental Provider for me - thank you!
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