Find out what other customers think - so you can decide if Thrifty is the right company for you.
06 January 2020
used rentalcars.com on my vacation In Bulgaria
They were great and went above and beyond to make sure I was a happy customer
Will use them againLittle stranger noises at the car tire
But the rest is wonderful:)
04 January 2020
Nice ands friendly staf at the Sofia airport desk.
Very pleased with the service and the quality of the car we have hiredN/A
10 December 2019
Excellent service and overall experience.
30 September 2019
Friendly staffNo car choice
02 September 2019
So far no negative comments just advisories. Very helpful staffNot all damages on the car were recorder from the staff during pick up procedure. However staff accepted pictures as evidence.
25 August 2019
I got an upgrade to Volkswagen Passat Estate which is bigger and more comfortable Suspension required to be repaired
24 August 2019
Staff and quick pick up and drop offcar not clean
23 July 2019
The guy behind the desk was a true professional. Great experience will come again.
08 January 2019
Very new car, quick and easy pickup and return.Car engine was too small
21 September 2018
Really helpful and friendly staff
12 September 2018
Nice and easy, good staff
18 August 2018
There were damages on the car.
03 August 2018
The man at the counter was nice and friendly and the process easyThe boot on the Clio was too small the i20 I think is wider
02 August 2018
The serviceThe Car was at terminal 2
13 July 2018
No fuss very professional serviveI was happy nothing negative to say
10 June 2018
Good space insideTank at pick up not really full
06 May 2018
Great service. Everything was explained how to turn lights on/off, every detaile. Usually at car rentals they just give keys and go find your car by yourself. This was super positive experience.
GabrielaSofia Airport Terminal 2
23 April 2018
The 2 hour after flight pick up policy
07 April 2018
30 March 2018
everything was perfect
04 January 2018
Arrived 1 hour after I booked the car and the vehicle was not ready, they said it was being cleaned. waited 20 minutes and still being cleaned, after 25 minutes took the car as it was. went to pick up the car and it was parked alone, nobody cleaning the vehicle and fuel was 3/4 full.
12 December 2017
we didn't like that the full zero exces insurance is not from thrifty but from other company.
So if we had a damage at the car we need to pay first and than get our money back from that other company. Better everything can be aranged by the same company. The zero exces insurance is well payed i think.
23 November 2017
The fasted pick up and drop off I have ever experienced.
30 September 2017
New clean car. Very friendly and helpful personnel in both places (Sofia downtown and Sofia airport).
05 September 2017
Very good counter staff, very nice car Staff did not explain auto engine stop start system which came as a suprise at first junction when engine stopped
30 August 2017
Great car, quick service, friendlyA bit expensive, but this was August.
25 August 2017
Helpful staff and car had aircon. Car had enough room for 4 of us and 2 large suitcases and 4 small bags so i was really pleased with it.Would have been nice to know we had to get a shuttle to another terminal to collect the car as we wasted over an hour trying to work out what to do. Sign in terminal kiosk had a number that no one picked up. Overall outside condition of car had lots of marks so was tricky to see if we had added to it when we gave it back.
21 August 2017
Sign posting for dropping off the car after holiday at the airport was very good - lovely man at collection was very helpful.The 'office' at the Terminal we arrived at was closed. We hadn't realised we had to get a free shuttle bus to the other Terminal where the Hertz counter was located - it would have been really helpful if the closed office had a big sign up saying - 'Take Free Shuttle Bus to Terminal 2 for Hertz Car Pick Up'.
16 August 2017
Confidence of being through HertzOnly one person at desk when 6 people in the queue
05 August 2017
Nice and efficient staff.Car was damaged on the surface quite a lot (including the roof).
18 July 2017
Staff service and attitudeNo real problems
12 July 2017
Good price, rentalcars app, easy to pick up and drop off (but see disadvantage). Only negative was that flight was terminal 1 and car hire at 2 and shuttle buses only every half hour. Didn't realise until got there. Not prob but need to be aware.
10 July 2017
30 June 2017
very helpful and friendly service
20 June 2017
pleasant lady at counter waited for us to pick up car. we were late due to Hoppa taxi not collecting us.nothing
15 June 2017
All very efficientnothing wrong
11 June 2017
very quick pick up and drop off ,excellent car couldn't fault service
06 June 2017
23 May 2017
Excellent member of staff at Plovdiv airport & spoke very good English.Upgrade was a lovely surprise & much appreciated.Car interior could of been a bit cleaner but only a small issue.
17 May 2017
Very helpful and friendly Staff. Approx 10 secs to drop off!
11 May 2017
Friendly, helpful staff. Lack of fuss. Easy to locate the rental company. All the paperwork was done in advance.The ticket to get me out of the carpark did not work but it was sorted, somehow.
10 April 2017
The service,helpfulness at Sofia was exceptional. He spoke great English and was so helpful.it was the easiest car rents we've done. I will rebook again for may.Nil
29 March 2017
Car was good and clean.
Car park information poorly sign posted.
WE had to pay for taxi to reach car rental company which was not identified through booking at an extra cost.
27 March 2017
Great Service and good value for money! TX!
23 March 2017
Good,nearly new car.Very good price. Very helpful and friendly Staff.Thanks
22 March 2017
Good Value for money, the car was a good size just a few dents and scratches which I was made aware of.
Friendly staff Car stunk of smoke.
It was quite a hassle collecting and returning the car, what did not help was the fact that we landed at Terminal one had we known the distance between the two terminals we would of not booked a hire car from terminal 2.
13 March 2017
Staff member spoke very good English and was very helpful and exactWe had a long wait to pick up the car because of a customer before us who was Max's out on his credit cards.
08 March 2017
The helpfulness of the staff. The ease of paperwork
02 March 2017
The carWe landed in terminal 1 and the car was in terminal 2.
28 February 2017
Drop off location in the city will be highly beneficial No city location
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