Find out what other customers think - so you can decide if Thrifty is the right company for you.
17 August 2018
Hertz service great experience
18 July 2018
The best company Non
13 July 2018
Excellent customer service. Great car. Efficient pick up and drop off.
18 June 2018
Very easy and quick excellent service
22 May 2018
Rental desk personnel were fantastic. Very thorough in explanation of all facets of the rental and options.
15 May 2018
The staff are all excellent. Friendly and helpfull.
09 May 2018
In the terminal I good not find a sign with Thrifty. Only Hertz.
09 April 2018
The service provided the fees need to pay to collect the car after 00:00am
10 March 2018
Staff at Thrifty at Porto Airyare fantastic!
27 February 2018
The staff know me for a number of years now. Excellent service.
28 November 2017
Respect and focus on the client, politeness. Vehicles new, well treated
It's not my first choice and definitely whenever required will be the next oneNothing to complaint.
22 November 2017
21 November 2017
The staff were friendly and we were lucky and got a free upgrade
01 November 2017
Diesel torque good in mountanous areaThe Mercedis A type is very low.
For bumpy roads great care necessairy.
Also not easy to get out for elderly people.
13 September 2017
12 September 2017
Advice given regarding diesel versus petrolThe price was quite high.
09 September 2017
Hire companies should prioritise returns at the service desk as they have to get a flight.
The car was from a hertz there was chaos at returns with cars backed up out onto the main road some customers abondoned their cars and dropped in the keys which meant the que was not moving.
Focus on returns as priority.
08 September 2017
I use Thrifty every 2 weeks in Porto. Staff all know me and i have no issues any time i arrive.
30 July 2017
GPS was not available in this car, only in a car that was smaller then the one we rented (too small)
10 July 2017
Polite, friendly knowledgable staff.No dislike apart from queue at counter, saying that the staff were very apologetic when it was our turn to be attended to.
09 July 2017
So easy, very helpful staff and very easy to locate. Nice new car.No complaints at all. Would definitely use again!
19 June 2017
Great staff, upgraded car and very economicalNothing
26 March 2017
Helpfulness of the counter staff.
04 November 2016
Very good Not comments
11 July 2016
How easy it was to book online, counter staff very helpful and polite!
23 May 2016
Very welcoming and Super helpful person at the desk for pick-up despite the late time in the day (23.00+)
Great serviceinsurance costs too expensive
20 March 2016
Car quality, and overall performancebuild up of additional expenses and return fee to a location in the same country which was unusual before
08 March 2016
Car was good-found that the Thrifty car hire at Porto airport was done by Hertz-
have never used Hertz before but the man at the counter was extremely helpful-i had omitted to bring paperwork.noticed after dring about 10K that petrol gauge showed 3/4 full so I am pretty sure i did not get a full tank!
Also had trouble finding Hertz when taking car back-a map would have helped as my satnav kept taking me to arrivals.Overall though I was fairly happy
20 September 2015
Staff upgraded us so we could get a GPS. As well, they loaded our destination for us. Very helpful!
31 August 2015
Car as described and efficient staff
01 July 2015
Bus came very quickly when i used the 'phone to tell them I was there.
Excellent customer service once I got to the desk.
Fuss-free drop-off once the queue went down.I arrived late - while other companies had shuttle buses waiting, Thrifty didn't. T%his was quickly resolved.
29 June 2015
Staff, car facilities, getting good equivalent to the car I orderedLocation of car hire desk is not in the actual airport as stated but a short bus ride away
25 May 2015
Insurance made at rentals it is not very clear
24 May 2015
Overall very good.Car I received not the one I requested. Whilst it was in the same class would have preferred the one I selected.
18 May 2015
Extremely friendly staff!
30 April 2015
I got an upgrade from a Volkswagen Up to a Fiat 500 cabrio - perfect for the Portuguese climate.
15 April 2015
Great, brand new carnothing
10 February 2015
Very good service, excellent valuethe waiting for a pick up bus at the airport war 30 minutes, more than expected.
21 January 2015
No signs on desk in arrival hall
25 November 2014
Good service frendly stuf.
26 October 2014
Fine car, nice, competent, staffNot clear that you should go to the Hertz rental office to pick up your "Thrifty" car. Not mentioned on the signs at the arrival hall, nor on the shuttle. Took a bit of scouting around.
25 October 2014
Initial car had a faulty detection warning for the seatbelt: it kept blinking while allseat belts were buckled. Rental staff was not very friendly when we returned the car 10 minutes after picking up the car, but they had to acknowledge the problem and provided another car
12 September 2014
Staff spoke EnglishClearer pick up signs/instructions for courtesy bus from Terminal to Car.
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