Find out what other customers think - so you can decide if Europcar is the right company for you.
17 July 2018
Organized networkOffering options, extras, insurance, etc.
26 June 2018
efficiency, reliable company, reasonable price
27 May 2018
Very nice service/staff. Fast and easy pickup and drop off, excellent shuttle service. The car worked perfectly fine but the tire pressure gage light was on the whole time, from the moment we picked it up.
05 May 2018
Helpful, efficient service. Good choice of car for our purpose.
01 November 2017
--time it took to get the car after we were helped at the counter (car had to be washed, wasn't ready).
tonyPorto Train Station
15 October 2017
Very helpful staff at both ends of trip Nil
04 September 2017
We received an upgrade from a Renault convertible to an Audi convertible because they could not find the initial booking and we were delayed while this issue was resolved.they could not find the booking when we arrived initially, even though I had the booking reference.
The sat nav actually got us lost a few times......it kept trying to take us off the motorways.....!!!!
Could not reset it to take the shortest/quickest route!!!!!
05 August 2017
I find the people very professional and helpfull
27 July 2017
Greta service at drop off point. Good staffThe engine for this car is really too small.
16 July 2017
I picked an Peugeot 3008 and the car was new, only 900km!
DavidPorto - Campanha
06 July 2017
Europcar representative was friendly, helpful and efficient.Finding our way to the station entrance to drop off the car.
05 June 2017
Speed ofreturning car
26 May 2017
Quick to hand car backWaiting time at Porto
12 March 2017
The drop car in Lisboa was fastTo pick up the car took 30 min
21 October 2016
I didn't like the standard to pay by card, easier for me was paying by cash.
16 July 2016
The helpfulness of staff.The time it took to get the car.
27 June 2016
Quick pick up at airport and taken to vehicle check in. Return to airport also quick. Pleasant staff on transport and check in desk.
20 April 2016
Friendly staff. Great car
14 September 2015
It's very convenient because there was a bus there immediately picking up.I can't say anything negative about your service.
01 September 2015
29 August 2015
the car is to smoll
19 August 2015
Good car, not much fuss.Having to pay for full cover Insurance with Europcar, whereas YOU also charged me for INcomplete cover. I feel the money you charged me was a complete throw-away!
17 August 2015
Close to terminal. Efficient booking out of car
18 July 2015
The car was in excellent conditionThe picking up and return not too efficient.
07 June 2015
Helpfulness of the counter staff.GPS that was rented at an expensive rate did not function as expected. We have to resort to us our mobile phone GPS - at an expensive outsea roaming charges!
02 June 2015
Easy collecting and drop off of carNo clear overview of costs when returning the car
01 June 2015
audiA4 nicecarFront tyres almost bald
Noise from front of car at low speed. CV joints going?
01 June 2015
The hard sell for excess insurance and the toll road electronic tag
23 May 2015
Service was good and fast! Car was very small...
05 May 2015
Original car offered was not as big as one booked but they changed to a one big enough for 4 with no difficultyHad to get a transfer to office althoguh it was a short ride we did have to wait but this was true for all suppliers although I had the impression it was an airport pickup
02 May 2015
The automatic hand brake for starting uphill
29 April 2015
all good perhaps more maps in depth.narrow one way streets!
05 October 2014
Everything straightforward. Shuttle bus quick and easy.Nothing
16 August 2014
I got a better car than I originally rented, which was very niceConfusing pick up, but that is normal for Portugal. They can take lessons from how its done in North America (online, pick up and go).
12 July 2014
gear box a bit sticky
18 June 2014
Since using a search engine to look for the best price, I had to pay the insurance twice and I think that this is close to a fraud, because afterwards it is very difficult to get your money back!!!!
Customer should be rewarded not punished for using your company.
06 June 2014
We had to return the car with nothing of diesel for drop off it is not a good idea.
Obviously, it is better full diesel for collect and full diesel for drop off.
30 May 2014
Very efficient compared to recent rentals Unmanned desk in airport but no sign to suggest shuttle transfer
07 May 2014
I requested a Polo sedan but we received a hatch back and was told there were no other cars available. The Polo we received was extremely noisy when driving - we suspected it had a whole in the exhaust pipe.
05 May 2014
The car was clean. The staff was friendly.Radio antena was broken, so we could not listen to the radio.
15 April 2014
Great car- was upgraded. Wouldn't want it any bigger in the tiny streets of Portugal. Liked that I was able to return car early with no penalty.Would prefer automatic as I am used to driving on left hand side of road in automatic car. Hard to think about traffic and gears. Would have felt more at ease in the beginning in an automatic.
23 March 2014
The shuttle bus was there very quickly when I called at my arrivalI'm not quite sure the car I got was within the category I've paid for.
03 March 2014
Telephone guy was very good,I like Fiatswe were given a van
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