Find out what other customers think - so you can decide if Thrifty is the right company for you.
19 July 2018
Upgrade of car to meet my needs - large boot and 2 tall adults in the back seatsLong wait to pick up car. Car body work was damaged.
21 June 2018
The service in the counter, the fast service, the car, everything!
16 May 2018
Too long time for car pick up
I got another car without air-condition
15 May 2018
The driving assistance system is not very friendly.
The clutch HAS TO BE replaced.
09 May 2018
We loved the upgrade and friendly staffWhen I booked my reservations I took full cover insurance and when I picked up the car, they put a hold on my credit card of 1,500.00 dlrs because I book my insurance online
09 April 2018
Front officePark was improperly parked against other and I had to make a huge effort to go in. Staff parking the cars is careless and rude
06 March 2018
Nice carNone, there’s nothing i dont like
Every there thing perfect
30 January 2018
Ease of our rentalWaiting in lines
19 January 2018
Excellent service and nice upgrade....Thanks!
31 December 2017
SpaceNo USB in the car
29 December 2017
The staff’s helpful and polite approach..
28 December 2017
Helpful staff at drop off.
The overall online rental experience was good and the ability to compare cars.The media bluetooth system in the Renault Megane didn't work. The extra insurance was more expensive than the car hire itself.
The Megane had some wierd features, some guidance on that would have been nice.
When renting the car online the extra insurance part was unclear. I nearly pulled out of using rental cars because the price looked too high.
27 December 2017
Very good service, faste pickup end drop off.
12 December 2017
A booked Peugeot 308, which was not available has more room for luggage than an Golf, but was same compact class.
14 November 2017
Location at airport. Ease of getting in and out of the airport. Time waiting at the counter. Way to long.
Why can’t this be all done on line.
I booked a car with thrifty but had to pick it up from hertz. This was not clearly signed.
The speedometer didn’t work properly.
06 November 2017
30 October 2017
Full fuel return policy.
Buying additional insurance from rentalcars so that you had no extras to pay at pick up.
Directions to car pick up and drop off - made for a easy process.Not getting the car I asked for.
Having to agree all damamage to the existing car before driving away. Not all marks had been highlighted by Thrifty.
Trying to sell toll costs way over the actual costs incurred.
25 October 2017
No queue at the Hertz desk. Hertz managed the drop off quickly once I got to the desk and confirmed 0 damage on the spot. Nothing to do with Thrifty/Hertz but the Lisbon car park has very narrow roads, especially on curves which increases risk of damage when not used to your rental widths (so avoid wide cars). Furthermore, the drop off entrance should be better managed by all the operators - there is one entrance and the road was blocked by Non-Hertz cars.
09 October 2017
easy uplift and drop off. Sensible upsell from diesel with sat nav from a small petrol without.
01 October 2017
Waiting at pickup
27 September 2017
One way drop off cost.
26 September 2017
Thrifty rep provided great advice on where to go and see. Car was okay and very fuel efficientNothing
18 September 2017
There was a problem with the babyseat I have hired. Upon return I told the Hertz/Thrifty representative and he was very helpful. Without hesitation, he apologized, took off the babyseat charges, and processed my checkout quickly. Very professional response without any hassles.
04 September 2017
Good car nearly newIt is not always clear to analyse the invoice with all the different (often small) amounts with and without taxes
02 September 2017
Desk and return staff very friendly and helpful.
25 August 2017
Too long waiting time to pick up the lots of people complaining to desks closed and customers waiting long time
14 August 2017
I initially booked a VW Polo but got a Nissan Juke which was quite good. I was happy that I did not receive a French car.
01 August 2017
Excellent seviceThe time for pick my car. It was so long
30 July 2017
Ease of collecting car. Location of rental company (hertz/thrifty). Dropping car back at airport was extremely busy.
24 July 2017
Gasoline was too expensive: a diesel model should be equally proposed
16 July 2017
The staff was great, but not sure if they were employed by Hertz.N/A
05 July 2017
Nice and helpful staffNo bad comments to note
25 June 2017
Helpful service, very quick drop off at the airport.The outside of the car was dirty on collection
04 June 2017
The car was clean, new and as expected. Good value for money. The barriers either side of the road getting in and out of Lisbon airport car rental are far too narrow and look like they are setting drivers up to fail!
03 June 2017
Time to pick up the vehicle.
31 May 2017
THE COUNTER STAFF WAS VERY EFFICIENT AND FRIENDLY;THE EXTRA INSURANCE IS TOO EXPENSIVE!
29 May 2017
Helpful manager Electric breakdown of the car . Not exactly what I Oder.
08 May 2017
07 May 2017
Car was very well equipped, incl navi, parking sensors, panorama roof.None.
02 May 2017
Very easy, quick and efficient.Nothing
10 April 2017
Convenience, friendly staff. Fuel efficient vehicle.We were told our vehicle was a Class I vehicle (less toll) but it was actually a Class II vehicle.
26 February 2017
Price.Navigator was missing (not included).
25 February 2017
23 February 2017
new car the cost per day of the insurance
20 February 2017
The car was verry nice.Time to pick up the car from airport.
20 February 2017
Good car helpful staff
16 January 2017
Ease of picking up car from the Airport, with easy return to the pick up too.
The cost was competitive and the car modern and in great condition. Nothing.
03 October 2016
Pleased with the whole process. I was pleased with the service.
25 July 2016
All the excellent remarks I noted this trip with.I had booked a Ford Focus and was proposed a Renault Clio 2. I travel with a lot of luggage and it seemed to me that the Renault was smaller for that purpose, and therefore accepted the proposed upgrade (albeit having to pay for it)
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