Find out what other customers think - so you can decide if Thrifty is the right company for you.
22 October 2017
All fine.All fine.
13 October 2017
That the car was checked on return by a member of staff and clearly stating that all was well. Polite staff who spoke very good EnglishNothing to complain about
09 October 2017
The speed of both the pickup and the drop off.Waiting for the shuttle bus to get to the hire desk from the airport - it wasn't necessary as it was just a short walk. That could be made clearer.
08 October 2017
The lady who attended us at drop off was courteous, charming and efficient. I was most impressed by Thrifty's service at Pisa.
19 September 2017
The car was bigger than I expected. It was nearly new. It was powerful enough to cope with the mountainous roads in Northern Italy. There was a scratch and the company had acknowledged that clearly. Desk service on arrival was highly efficient compared to any we have dealt with before. There was no water in the windscreen wash.
17 September 2017
No direction in arrivals to car hire.
15 September 2017
I had an upgrade. There was a delivery sticker on passenger window which was impossible to remove and it obscured the view! The hire desk is difficult to locate unless you have been there before, which I have. It says Hertz in big letters and Thrifty on a very small sign, very easy to miss .
14 September 2017
Cost, location of hire cars, upgrade
13 September 2017
Really helpful staff, car was in good condition. Service overall was excellent None
13 September 2017
Once at the pickup and drop off very very quick to get carPisa airport shuttle bus too small for volume of people this is run by airport and only one bus. Walkable to pickup but not nice in heat or with heavy suitcases
09 September 2017
Staff were most professional.
09 September 2017
Nice upgrade and good service, did not push extras that we did not need or require. Nothing
08 September 2017
A pleasant experience
01 September 2017
Nice clean car, friendly staff, quick service. Diesel car gave good fuel econo my.1.Distance from airport terminal to car hire building (this is the same for all companies at Pisa airport).
2.The car windscreen washer was empty. I added water and then it worked, but I expected it to be filled with a detergent mix when I got the car.
30 August 2017
Sandro was absolutely great! He suggested a cabrio Fiat Spider for our holiday as we requested a nice Italian car to enjoy Tuscany in. He gave us a great price for the upgrade as well. Very helpful and accomodating. Please make sure he hears how grateful we are! The waiting time for the car was a bit longer than we anticipated.
26 August 2017
Very happy with the whole experience.
20 August 2017
No pressure to buy excess insurance.
17 August 2017
I collected the correct type of car I requested. It was clean inside and fuelled up. Collection and drop off were quick.Wasn't sure which desk to use as the Thrifty desk was unmanned and the sign didn't say used the next one. Although it did say it in the small print on paperwork to be fare.
10 August 2017
Car wasn't cleaned at the beginning, it made it difficult to check for any damage
01 August 2017
poor suspension on the car
31 July 2017
Easy to drop
Off the carWaiting to get the car
30 July 2017
Friendliness of staffLong queue at pick-up
27 July 2017
Helpfulness of staff on arrivalCar looked as if it had had a wipe down rather than a full wash. No water in the screen wash.
Car was seriously underpowered but this was probably not the fault of the rental company.
26 July 2017
The car was brand new.Longer pick up time than I would like.
25 July 2017
I brought the car back to the airport, and after some checkings I got a new car, no problem this time. Very professional people at the desk.Had some issues with the car, yellow signs for the engine and tyres went on, called the service center but couldn t get any explanation on what was going on..
22 July 2017
Quick drop offQueue at pick up desk
17 July 2017
Friendly staff and great serviceNone
04 July 2017
Reasonably painless process. Staff helpful and welcoming.Car dirty inside and out. Parking staff totally disinterested in helping to get car clean.
Car underpowered as only 1.2 litre engine. Not much use in hilly Tuscan countryside.
03 July 2017
The shuttle bus service from the terminal to the car rental office is completely inadequate. Many people had to wait 20+ minutes in very hot sun to get on shuttle.
29 June 2017
Good service on pick up and on return Didn't get the car we wanted,but it didn't really matter to much
25 June 2017
Long wait for shuttle bus
07 June 2017
The first car we were given had an issue with the washer fluid bottle for the windscreen wipers.
Filled it up and it can straight out on to the floor.
Once we showed the staff back at the rental desk (as there was no one in the compound) the issue was resolved fairly quickly.
Only disappointment was that we couldn't have the car we requested.
12 May 2017
Efficient, car was clean and recent model - all goodNothing
02 May 2017
It was very quick and easy to get the car and the drop it off. Very polite staff. The car was great to drive and new! The car hire company is very easy to find when you come out the airport, we had to ask someone.
02 May 2017
22 November 2016
Quick, car was spotless, very pleasant staff.
22 September 2016
Off site car collection at PISA
08 September 2016
Everything was fine except for problem with counter staff on pick upArrival Pisa was delayed by just over 5 hrs and although we had alerted Rental cars in advance the it seemed to give the counter staff at Pisa a problem and they wanted to charge us a premium !
31 July 2016
Exorbitant cost of SatNav
30 July 2016
easy to access the hire deskvery easy to return the car
20 July 2016
I fly to Pisa several times a year and have tried various other rental companies. Thrifty have never let me down and are always efficient and helpful.
17 July 2016
The staff at Florence were very helpful and changing the car was trouble free. They upgraded me which was good.Had a puncture one day and after the tyre was changed by tow truck I drove to Florence airport to change car, the tow truck arrived in good time and changed tyre quickly, but finding the car rental at the airport was very difficult and I spent about an hour driving around airpobefore finally locating the rental area. I lost most of the day overall.
02 July 2016
Near airport terminal and speed of car pick up. Flight had been delayed and time was important.
27 June 2016
friendly counter staffcollection took too long
08 June 2016
Staff very pleasant and helpful. Free parking to go into Pisa. Great little car.. Roomy but tiny for getting into tiny spaces. Easy to drive. Nothing to put here
07 June 2016
08 September 2015
Staff very friendly and helpful in getting us sorted with the upgrading of our car. Very frustrustrating not being able to use my Visa Debit Card to pay for the booking, had to use my Daughter's credit all thanks to her that we got the situation sorted. Have used my VDC on many occasions over the last 20+ traveling to Italy for family holidays??
16 August 2015
We ended up with a Touran.less luggage space than a C4 when 7 seats in use.
31 May 2015
It was easy to book & use the app.Having extra costs added at the airport & being unable to use the airport petrol station to fill up the tank . It would have been good to know that the rentacar was away from the airport .
15 September 2014
We had a very good car, more than we expected which made it easy to carry the luggage and the puschair. The staff were very nice.
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