Find out what other customers think - so you can decide if Europcar is the right company for you.
06 August 2018
Friendly guy at drop offPick up staff attitude
05 August 2018
the Lady at he desk was very helpfulShame the car office it so far away from the terminal
15 July 2018
Great car. Helpful service. Was very happy to be able to leave the hire car in the car park while I flew away for a few days.
07 July 2018
Quality of car; helpful staffCar not clean inside;
25 November 2017
Very friendly staff at collection; efficient staff at drop off
12 October 2017
Excellent car and service. Service staff dealt with Saturday mad rush calmly.Having to pick up my car from a different location. Although service staff did give me a lift there.
02 October 2017
Nobody was available for drop-off even though it was during working hours
11 September 2017
Staff member Irene was very helpful
08 September 2017
Speed of pick up and drop offUnable to book car with debit card, so cost significantly increased.
01 September 2017
Big dent in the door
Fix them and wash them before you send them back out
24 July 2017
Easy arrangements Lack of power of car..
23 July 2017
Nice carCar wasn't clean
Long walk from airport terminal to hire care centre
19 July 2017
The staff was always very nice to us.Nothing I can think of.
07 July 2017
Nice polite, efficient staff collecting and dropping off.Car was an upgrade in te ms of trim and extras but the model had LESS room for luggage than the model I booked.
04 July 2017
Helpful staffWhilst I had to sign when I returned the car, I was given no paperwork/ email confirmation that the condition of the car was acceptable.
23 June 2017
Staff friendly and helpful. process v straightforward. booking easy and fast.
13 June 2017
brand new vehicle no pressure to sign up to extras
19 May 2017
16 August 2016
Efficiency of staffWalk from and to airport as the van is not there or comes rarely.
09 August 2016
Staff helpful, particularly when dropping off out of hours.Our sat nav was defective, but they said it was the only one they had and would charge up, which it didn't. At drop-off, they said we would get our money back, so let's hope so!
05 July 2016
Good information at the rental desk, functional website.The delay of the car at pickup
20 June 2016
car and overall price ok. too expensive the elimination of the free quote for damages.
16 June 2016
only one member of staff at check in desk at a busy time
14 June 2016
The experience. All seemless.Nothing.
10 May 2016
Great car and simple serviceFinding car as not clear and then the customer service guy was a little grumpy
18 April 2016
Affordable, easy and fast
04 April 2016
would have preferred a diesel as requested,and a different model
15 March 2016
The place we had to return the car.... it was impossible to park due to the ramp... the car wasn't strong enough and it was so hard...
07 March 2016
The car was in very good condition. Dropping off the car was extremely quick.No one at the desk when we arrived, but only for a minute or two
16 February 2016
Steering in car was terrible. It was difficult to control and the passenger was worried most of the time as the car seemed to be moving around. The shuttle bus is not very frequent. We were waiting inside and saw it pulling up. We picked up our luggage and it was gone in just a few seconds. had to wait another 20 minutes.
28 January 2016
06 September 2015
very nice car. pleasant staff. very efficient. thank you.need more direction and bigger signs to the car return at Florence. very hard to find.
21 August 2015
helpful staff.all fine
16 August 2015
near the airporttime af waiting for the car
23 July 2015
Very good staff and helpful.Too small for family,not enough to put bags
23 June 2015
It was a good customer friendly experience.No negative issues.
16 June 2015
all finebit of a walk from airport - shuttles are not reliable
02 June 2015
the full protection was another company
28 May 2015
car was good value for moneywalk from car hire to terminal, a more regular bus service is required.
06 May 2015
Europcar: Courteous personel, right there to help customer.
11 March 2015
It appeared to be a brand new car
24 November 2014
Really quick and fast service. I allowed extra time to drop off the car and catch my flight, but this was not necessary as the drop off was so fast.everything very clearly marked. Excellent!
21 November 2014
Everything did go smoothly and staff was very co-operational despite the problems with credit card connection.
10 October 2014
Very good vehicle , economical, comfortable and good luggage space. Pisa office location was good - we didn't want to pick the car up from the airport and it was great to be able to walk from our hotel to the Pisa Central office.Nothing
21 September 2014
car very comfortable, clean inside. Drove well nice size petrol economical.outside of car was not clean.
29 August 2014
Could have done with slightly better instructions to how to get returns desk.
18 August 2014
The queuing systems was not clearly defined hence people jumped the que which lead to frustration
11 August 2014
price vs car sizehow additional (excess) insurance is dealt with, both on website as via e-mail and by phone
28 July 2014
A good sized reliable car at a good priceWhen we left the car back, there was an attempt to claim that we had scratched it. However, the rental company subsequently dropped this claim.
13 July 2014
Not having to queue at the counter to collect It was well staffedNothing
Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007.
Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services.
Rentalcars.com (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711.
Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.