Find out what other customers think - so you can decide if Budget is the right company for you.
18 August 2018
Got car I requestedTrying to be talked I to up grading car
12 August 2018
It was a very old apple with ants in the car
21 July 2018
Newish Car Effective AC
Parking sensor at rearVery surprised supplied diesel powered vehicle in this class as known risk to health
I booked a vehicle that I knew would take a bike box..... the replacement was a different make which caused problems and stress trying to pack the bike box in
I felt inadequately informed of the excess in the vehicle when I booked
27 June 2018
the attendant was very helpful.nothing
07 June 2018
quick,staff obliging and procedure stress free
22 May 2018
- Easy to find the counter, not a long wait
- child seat in good condition- Expensive child seat rate.
24 April 2018
Staff very helpful and great new carNo clear directions on where to return the car
08 October 2017
Car was new and we got exactlly one we ordered -
03 October 2017
The car was in perfect working order.
20 September 2017
The car was new and in good condition, Budget staff was helpful and efficientBudget provided car larger than I wanted and we had problems when parking it on small streets in Italy.
14 September 2017
Ticket number to determine who was to be served next at pick up counter in airport.
No hard sell of waiver insurance!Didn't immediately realise we had to take a ticket at pick up counter in airport. Needs a sign.
A lack of signage on approach to airport indicating the directions to the drop off point. (we went through barrier to drop off at terminal!)
11 September 2017
Very helpful and friendly stuff. We did not got the car we booked, but got upgraded class with navigation, which was quite helpful. Very long queue for receiving of the car
09 September 2017
Friendliness of the staffThe wait at the desk to pick up the car
05 September 2017
The pick off and the drop off were incredibly fast, less than 10 minutes. After us a line formed as more people arrived, but regardless the process was very quick. So far we weren't surprised with extra charges.We booked a Ford Fiest or similar, but got a Dacia Sandero. The car only had 4000 KM, but it is a low cost car which is not fun at all to drive. I wouldn't have booked if I knew this was the car I'm getting.
27 August 2017
Friendly staff, good car, good ratio price/serviceBooster rental was expensive
20 August 2017
Car prety new, staff helpfulTires were not inflated properly,
It was difficult to find return spot since no signs in airport, GPS in the car not updated and no return spot saved. Return adress on rent agreement was 2 km away from real spot according GPS
14 August 2017
Good service and adviceBetter signpost for car drop off at the roundabout where the drop off access road is located
30 July 2017
07 July 2017
Got a different car, almost new (10k km) and superior class!
27 June 2017
Getting a bigger carLong queue to pick up car and staff not focused on their job
22 June 2017
Good modern carQueue at pickup desk
09 June 2017
Efficient and professional servicePoor signage for car return
05 June 2017
Exactly the car we needed, helful staff, fast pick up and drop offRoad signs in the car parking place were a bit confusing
28 May 2017
The car and the service at the desk I was invited to pay some additional fees for the cover of damages
16 May 2017
Excellent new clean care A map would be a nice touch
08 March 2017
Cheap, fast pickup and drop off. Car very clean. All faults with car were listed. Car wasn't very new - 60000km, burn in driver's seat and some scratches
20 September 2016
Good service, xellent car. Helpful staff.Nil
01 July 2016
Long wait to get the car / too many people all collecting cars at the same time
30 June 2016
I understand that it's not always possible to hire the exact choice of vehicles but a Alfa Romao to a Nissan is not acceptable totally different cars
See like box
30 June 2016
Comfortable clean car, nice to drive. Efficient and friendly staff. Easy location to find for pick up and return
29 June 2016
The staff was very nice and helpful.
21 June 2016
Time it took to collect the car. Then to find I was not listed. Hence the upgrade.
07 May 2016
To the car have problem rear left tire and I think with motor.
05 May 2016
Friendliness of counter staff and willingness to be helpful. General serviceability of the car.Some pressure to take out additional insurance, despite us explaining that we already had full cover from a third party. Nobody at the car collection point to go over scratches, dents etc with us, so on our return we were initially accused of causing a dent which was there at the beginning and was marked (but not numbered) on the check list.
19 April 2016
Although the car was larger than expected, it worked out well. we did refer to it as the Fiat Lardo.
04 April 2016
car was greatthere was only one person at the desk during car pick-up so we had to wait long in the queue, even though she was efficient and helpful.
04 April 2016
New car Long wait to collect as only two staff on duty
12 January 2016
Different car than the one booked, was a smaller and less luggage space.
03 November 2015
Very easy to find, everything went smoothly. The lady was very nice when returning the car. Took ages to collect the car, there was only 5 people waiting but each on took around 10-20 mins so there was a very long wait.
04 October 2015
The friendliness of the staff.The cost of "no excess" insurance compared to other countries I have driven in.
29 September 2015
Slow wait at queue at airport desk. Not really staff at fault but some people don't have any advance preparation done.
14 September 2015
friendly helpful staffno comment
08 September 2015
Ease of finding the desk
Proximity of the car to arrivals/departures
Pleasant staff Didn't get the type of car I requested and paid for.
Communication issue of on collection
Very slow service when attempting to pick up the car
07 September 2015
The staff are friendly and helpful but understaffed. Car was good and upgrade was gratefully received.The queue for picking the car up and dropping it off in Bari was unacceptably long. There needs to be someone extra on fridays and sundays which are clearly busy days in high season.
03 September 2015
Happy and helpful staff, from booking office to car collection and drop off, New, reliable and clean vehicle
30 August 2015
Pleasant staff, good explanation of the car and terms.Access between terminal and car hire area not easy with heavy bags.
25 August 2015
The team at Budget is always friendly and helpful.
In the past I used different companies but this is the best.
Tips: do not use Sicily by cars, they are the worst.
24 August 2015
Counter based in airport
21 August 2015
Room for luggage in bootDid not get Citroen Cactus advertised and did not see any. Were there any to begin with? The Fiat Qubo we were given seemed underpowered, enginewise. It struggled up some Italian hills. There were four (average sized) adults in the car. We thought it prudent each day to drive up one short steep hill beside where we stayed with just the driver. The handbrake cable showed signs of stretching. Apart from that it was fine.
21 August 2015
The staff member are kind and efficientInsuring the excess was expensive
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