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Thrifty Reviews Reykjavik

Read 50 customer reviews on Thrifty in Reykjavik and find the best car hire deals guaranteed

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Michael??? 11, 2018
Car presented in excellent condition, very low kms on clock, all safety equipment available, quality snow and ice-clearing tool provided, car provided with studded winter tires. Extremely helpful and friendly counter staff.
March 19, 2018
Nice staff.
March 12, 2018
We didn't find the ice scraper in the car, which we thought would be a must-have tool considering the weather. We had to drive around the town we were in to find a shop to buy it for the next day, which took both time and money.
AdrienneFebruary 26, 2018
The free shuttle to and from the shop made it really easy to pick up and drop off the car, even though the shop isn’t downtown.
January 23, 2018
The staff are so helpful and friendly.
The fuel container was not full at first (75%) but I withdrew it full.
September 17, 2017
The guy who was responsible for our pick up (higher position in the branch) was very bored and did not have a positive aditude.
MichaelSeptember 7, 2017
Good equipment on car Staff helpful with queries
The car (Mazda 6) - poor visibility despite a good number of driving aids. GPS not fully updated gro road closures (especially Route 42) Would be good to have a talk through of diver controls. Manual in Icelandic only.
September 6, 2017
Service was good and car was large enough for 5 plus luggage
Car was old and gear box terrible- it was an automatic but dipped and slowed every time it tried to change gear
September 3, 2017
Friendly staff at the counter
I would appreciate if check of the car was done with our presence
AdrianJuly 27, 2017
A very pleasant car rental experience. Everything was ok. The car was exactly the one that I booked online (it rarely happens). The car was in a very good condition. The staff was nice and helpful.
IanJuly 23, 2017
July 19, 2017
The pick up from hotel to the Thrifty officd
Nothing all good
StephenJune 8, 2017
The gentleman that checked me in was extremely helpful and courteous. I will rent from Thrifty due to that alone.
EdwinMay 30, 2017
Thor was the best customer service rep I've ever had at a car rental place. For that reason alone I would book again with this website and thrifty. He was so helpful and gave us suggestions on what to do in the area. I was really blown away by the level of service we received.
JohnMay 17, 2017
We had a new car, we got a lift back to our accommodation in the courtesy minibus. Quick efficient process. Nice staff.
MartinMay 13, 2017
Nice straff, good service.
Unfortunately there was a problem with the computers when we picked up the car. That's why it took some extra time. No ones fault, of course, and the staff did their best of the situation.
JohnMay 13, 2017
Friendly helpful staff when collecting car. Fuel discount card.
After dropping car off at Keflavik airport had a 15 minute wait outside in very cold windy conditions for shuttle bus to airport building. No bus arrived and then told it was less than 5 minutes to walk there! Somewhat annoying to say the least and about a dozen other people thought the same.
??? 25, 2017
I did want to make some changes during the weekend,and was not happy with that the desk on duty could not make a decision without connecting his boss.He had gone home for the weekend,and I didnt get any response.
??? 20, 2017
I booked at the Reykjavik Domestic airport instead of KEF Intl airport. Thrifty staff were able to transfer my reservation and made our experience so much better. Will certainly book with Thrifty again. Excellent service.
??? 19, 2017
Was worried we would be charged for some small, irrelevant thing, as I had read stories of that happening. In the end, the process was smooth and fair.
The assistant at the beginning wasn't overly helpful/knowledgeable about what insurance we may need, but it wasn't a big deal.
ChristopherFebruary 23, 2017
We were late getting to our collection point, but easily found desk with phone to contact Thrifty. They came straight to get us. Car was brand new and immaculate. Came with helpful tips and map of petrol stations. Free coffee available at petrol stations. Staff really helpful. Easy to drop off in return as opened at 7am. Free return shuttle bus
KennethJanuary 30, 2017
Very economical.
It was a little small with our family and luggage.
EliranJanuary 12, 2017
Everything in general.
November 16, 2016
Sometimes navigation didn't find address which I put into.
SamanthaNovember 14, 2016
The staff were so friendly, particularly the guy we picked the car up from (so sorry, can't remember his name). Perfect first welcome to the country! The car was exactly as ordered and was very clean. Once we got to the place the whole process was very quick and easy both picking up and dropping off.
The courtesy bus could have been better signposted both in the airport and on the instructions given. It's actually really easy to find once you know where to go!
NICHOLASSeptember 26, 2016
I like the no-frills approach to getting the car, it was very easy, clear and prior conditions of the car have already been pointed out to me along with documentary proof for my keepsake. Staff was quick to attend without issue.
Clear signs from airport departure to car rental area should be made more prominent. There were others who were not sure where to board the shuttle bus to the car rental desk.
September 19, 2016
All car rental groups are within walking distance of the curb (taking the rental bus is not necessary).
When we had an issue of the car, we didn't have a means (nor direction from the firm) of how to get it addressed.
September 10, 2016
Registration and returning process done very quickly.
No effort from the staff at the counter to explain briefly on the terms and driving ruling in Iceland.
JacekAugust 3, 2016
Pick up from a hotel. The staff was very helpful. The car was in very good condition (Mazda 3).
JimJune 25, 2016
Online booking made the process easy and quick, with access to a wide range of vehicles. Access to all of the major rental companies enabled me to choose the right vehicle at the right price.
June 22, 2016
Very nice car! Really good to drive and was worth the money.
The car was not clean when we got it... Smelled of beer! Not fun when you spend a couple of thousands to rent a car and it smells...
pete??? 19, 2016
Pretty much everything
You had run out of free coffee when we collected the car and you had also run out when we took it back 4 days later.
Bogdan??? 15, 2016
Thrifty was awesome and so was the staff!!!
March 25, 2016
good value. car in good condition
location rental co. was not the easiest to get to
March 19, 2016
Value for money, very Efficient and right at the airport
AthanasiosMarch 5, 2016
The upgrade!!
HelenJanuary 8, 2016
Helpful staff Free tea/coffee and Wifi
Paying extra for GPS
SophieDecember 16, 2015
Car was good, we got a Mazda Cx-3 (or 6) There was some small damage on the front bumper which was noted before we accepted the car, so no trouble on return. Staff were great, drove us to our guesthouse 5 mins down the road after returning the car. The rental office is directly across from the airport, we walked there
PETERNovember 24, 2015
Car good despite not being model ordered
Ordered manual but given automatic
PaulNovember 17, 2015
Staff were fantastic and friendly . Car was exactly what I asked for and was in perfect condition.
November 10, 2015
Excellent car, service and the ease of adding another drive, aged twenty. Nothing was too much trouble
Filling the car at the end of the hire, not the rental company's fault. I should have asked for more detail when the rep said something like "the filling station is over there".
Geoffrey??? 3, 2015
The Maxda CX5 AWD was simply superb. It was comfortable and fuel efficient. The GPS was brilliant. I loved this car and driving in Iceland
Nothing, everything was perfect.
MichaelSeptember 13, 2015
Reykjavik staff was awesome
July 28, 2015
Booked car with manual gear but when arrived only car with automatic gear was available.
July 2, 2015
Nice car - Ford cougar titanium
windows dirty, interior dirty and floor wet at pick-up.
June 27, 2015
Willingness to accommodate my questions as I was not familiar with the car provided.
Had to ask Avis counter how to find the Thrifty representative.
June 15, 2015
The car had some dents and scratches on the body, though those were all marked in the contract. At the time of pick up, the car was just from the cleaning, though still had a layer of dust on the dash board
EamonnMay 30, 2015
Pleasant staff and very helpful Car was what we booked and brand new! Overall excellent from ease of booking to return of car..
Filling up with fuel!
May 25, 2015
Good, clean car. Process smooth enough.
No advice given on car controls (or anything, really) - one I had not driven before. Took time to find the lights - must be on at all times in Iceland.
??? 28, 2015
Getting the best offer from and not having to surf for best prices.
When we arrived it wasn't clear who we should contact in the arrival hall because there was nobody there and our plane was delayed. So we were confused.
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