Find out what other customers think - so you can decide if Europcar is the right company for you.
AnonymousCrete - Rethymnon
05 August 2018
Overall it was good. However one minor comment would be that the car wasn't good to drive. Really vague steering. It was a Nissan micra so maybe that's where the problem lies.
04 June 2018
Helpful staff, the site is off airport but walking distance but they run a courtesy bus
27 May 2018
No pressure regarding taking their extra insurance out.
09 May 2018
No sure I got the same class of car as I booked.
29 April 2018
Clean, serviceable Tyre pressure was low in one tyre. It took a day of the holiday to fix.
15 April 2018
Condition of car good, easy egress and access from car pick up / drop off point to road networkHire desk not in terminal. Fuel was half full, should have been full to start, and return full.
03 November 2017
goodcar was a bit scratched
13 October 2017
Given a 7 seat people carrier, too big for a couple but lots of room for luggage.No spare wheel with vehicle so it should have had a puncture repair kit included but this was missing.
AnonymousCrete - Heraklion Downtown
04 October 2017
Easy to find and very straightforward. On returning the car at the end of our holiday the young man who received us, Stellos I think his name was, let us store our bags for several hours, a very friendly and welcome gesture, customer service +. Thank you
JustinChania - Kato Stalos
15 August 2017
Please pass on my sincere thanks to "Gina" who was very friendly / helpful and gave very good suggestions of places to visit!
06 August 2017
Friendly staff, easy to communicate with.
03 July 2017
i like the fact that i got the exact car i ordred. the car was new, clean, no smell of ciggaretts, i enjoyed it. the man at the front desk was rude, Spoke not respectfully. i expect for a much much better service.
there for ill consider it next time once ordering. tnx and gday.
p.s. this has nothing to do with rentalcars, only with eourope car.
27 June 2017
Car was very comfortable maybe too big for the narrow streets around where we stayed at old heronissis Nothing
12 June 2017
Staff was really preparate and nicefull
AnonymousCrete - Rethymnon Downtown
25 May 2017
Ease of collection and returnDelivery and collection from point of accommodation would have been a helpful bonus.
29 October 2016
radio did not work
seats did not move
25 October 2016
Airport pick up
22 October 2016
Europcar rep met us at arrivals and only 5 minute transfer in minibus to Europcar site. Small comfortable office.Only 2 counter staff so some people had to wait a long time to get their car as several minibus loads of passengers arrived within minutes of one another.
AnonymousChania - Kato Stalos
18 October 2016
Very helpful and patient staff at Kato Stalos - once we found her!
Her suggestion of dropping the car off at Chania Airport instead of Kato Stalis was good.
Booked the car online and had to decide between picking up at Chania Airport or Chania (Kato Stalis). I took the latter to be a street in Chania (and therefore probably more convenient). Turned out to be an outer suburb and not so handy. Actually we were lucky and everything turned out OK in the end, but could have done with better idea of location
16 October 2016
Rentalcars service and competitive rates. The slow service at the Europecar desk in Chania. The car's condition was very poor: old, body damaged all over and the model too was one of the worst but the small size was perfect to drive around and park.
05 October 2016
Excellent value for money, staff very helpful
24 September 2016
We always like to use Europcar for car hiri g wherever we are in Europe.
AnonymousChania - Kato Stalos
20 August 2016
Received an upgrade, though only because all other cars were takenService centre was empty we had to call twice and then wait 40 minutes for both collection and drop off.
No service guide was provided in English so consequently we had to work out for ourselves how to change a wheel!!
06 July 2016
nearly new carThe company should have all the information about me as I have rented cars several times before at Alianthos and Europcar. It took to much time to register the same information again.
04 July 2016
Booked extra driver, not included when we arrived!
22 June 2016
the serviceit's very expensive because i reserved a car with full risk and in Heraklion they asked me other money for other services... it's not very good
13 June 2016
New car, automatic which always helps abroad. And hybrid too.
13 June 2016
Received seceral calls after returning the car early, when/if I intend to return the car.
05 June 2016
Effective and friendly service
26 May 2016
The car was very new, the staff made us feel relaxed and the process was quick and efficient.The washer wiper was empty
13 October 2015
Felt like the car could be maintained a bit better.
09 December 2014
Recomendation of the full insurance.It was quite reasonable.Although the car was in OK operating conditions would better to rent a bit newer car.
AnonymousCrete - Aghios Nikolaos Downtown
23 October 2014
Trouble free process , and despite below was fine . Yet another 'old' rental car . This one had done 85k , rattled , and was worth little !
Had many scratches and dinks , was scruffy .
19 October 2014
lots of spacepower
13 October 2014
As we said to your representative in the office, during the routine police check up, the police patrol realized that your vehicle didn't have a proper registration plate which means that you didn't make annual technical check up of the vehicle. They gave us a ticket (fine) and we have presented it to your representative (the lady said that you will cover it, which you should). The bottom line is that you gave us (formally) technically improper vehicle. In Croatia, for this kind of thing, the police would remove the vehicle from the traffic until the owner does a technical check up.
MarkCrete - Chania Marina
28 August 2014
friendly staffMore expensive than an Airport pickup location
25 June 2014
Representative waiting in arrivals hall - office a few hundred yards outside the terminal building - easy pick up and drop off
28 April 2014
Thanks for Gina, for been so nicely helpfull
28 April 2014
Friendly staffCar was not the make or model expected. Inside cubby cover kept coming open and would not remain closed. Catch broken ?
26 April 2014
Friendly, effective and personal service. No frills about minor signs that showed car was in use but did nothing to deminish it's usefulness.Cost for extra driver was certainly within 'normal' bracket, however I could not find it anywhere before pick-up.
06 April 2014
No signs of Europcar desk in the arrival hall. Had to ask advice from a competitor of theirs.
Rentalcars.com, registered trademark of TravelJigsaw Limited, registered office at 100 New Bridge Street, London, EC4V 6JA, company number: 05179829. VAT number: GB 855349007.
Rentalcars.com is part of Booking Holdings Inc., the world leader in online travel & related services.
Rentalcars.com (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711.
Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Company Registration Number: C82173 Registered Office, Development House, St Anne Street, Floriana, FRN 9010, Malta.