Find out what other customers think - so you can decide if Europcar is the right company for you.
24 July 2018
UThat i couldnt get thru to check my return time and that nobody was at the counter when i returned the car and then 3 people turned up after i had put the keys in the box
09 June 2018
Nice car. Friendly staff. My flight was 90 minutes late but still had to wait 20 minutes as car not ready
03 February 2018
Smooth and quick process.
03 September 2017
Good value for money. Did the jobthe car was very basic but it was the cheapest available so no complaints. It was very clean but smelt of smoke. dropped off at heathrow was a bit hard to find.
30 August 2017
Was able to book a hire car from you at last minute for a wedding in Norfolk as mine had broken down. Liked all the technology in the Mercedes hired and push button hatch back was great. Air con good as weather was warm and a comfortable ride. Good tone on radio and c.d. channels. Excellent for rear view parking from internal screenN/a
25 August 2017
Very good experience and great staffFew scratches on the car
05 August 2017
There was no damage check with a member of staff when I picked the car up or dropped it off - this worried me considerably. However the rental overall was fine and I seem to have had the deposit unblocked so it was no real issue in the end.
02 August 2017
Helpful staffDistance from car to desk if any issues with the car rented.
27 February 2017
Free upgrade, no hassle with collecting
08 January 2017
14 December 2016
Booked vehicle unavailable, was offered a petrol engined equivalent or an upgrade to a diesel vehicle that hadn't been valeted - I took the upgrade
21 September 2016
Simple booking, good value and convenient location and opening times
21 October 2015
very good generallyNothing really
06 October 2015
instruction to shown around the car
29 August 2015
The car was cleanWhen at counter the phone rang & we were ignored while he took the complete call, very unprofessional .we will think twice next time. This car was from Europecar southend
08 August 2015
All aspects and upgrade
30 July 2015
Europ car staff were very helpful. I hadn't sorted out my share code for my licence and managed to leave my keys in the glove box. The staff cheerfully helped to sort these problems out for me.The Peugeot 308 I was given isn't as user friendly as the Hyundai i30 that was used as an example of the class.
18 July 2015
Very helpful and frenidly,we would use you again thankyou.The only one thing next time we would book a 4 door but that was down to us thankyou,
10 July 2015
Nice car in good condition.Nothing.
08 June 2015
Everything went as it should.
16 April 2015
Very helpful and efficient staff that made it all stress free.... 5 star service...
02 March 2015
staff is very politedeposit is too high!!!
26 February 2015
A very quick pick up
18 February 2015
The lady at southend was excellent. Very professional and friendly.
11 December 2014
transaction was very good over the phone orderingthe inside had been cleaned but dashboard looked like it had been wiped with a damp cloth as smears everywhere.
01 October 2014
Car having scratches and dent from previous hires and then when being checked back in I was asked about them.
Why wasn't the original checklist used? I showed the member of staff my checkout list.
I certainly wasn't going to have the damage attached to me.
Also I filled the car up and then got asked if I had done it. The dial was exactly as I found it and the fuel pump wouldn't let me put anymore in. Dial was showing max so comment not needed.
24 September 2014
very good service from start to finish, I will hire from them again
14 July 2014
The Europcar staff at Southend Airport are all so friendly and helpful. It does make hiring a car from there a pleasant experience.
16 June 2014
Friendly staffThe size of the car
08 June 2014
friendly helpful and efficient staff at the reception desk
helpful staff on the phone (Kika)
car was clean and tidy hired the fiat 500
not big enough felt a little cramped so next time will go for a bigger car
14 May 2014
I waited at least a half hour before I got the keys
14 May 2014
Just so efficient and helpful.
05 May 2014
Good price and excellent car. Staff didn't take time to check vehicle with us when we collected so when we noticed a couple of scratches we had to go back to the desk to let her know. She then wasn't there and it caused a little delay for our onward journey. We were concerned that it wasn't checked with a staff member before driving off as this has been rage case wherever we have hired a car before.
27 April 2014
staff was lovely and helpful.. apologetic as car wasnt the one originally booked.. would recommend using this company againwas looking forward to having a fiat 500 but unfortunatley the car wasnt availabe.
would of liked intructions for car. and also just for piece of mind someone when dropping car off to go over confirming no damage whilst i was hiring .
16 April 2014
Quick and easy to pick up, counter staff excellentNothing
15 March 2014
The rental desk was easy to find at the airport. I would definitely hire a car from there again.The back seats of the model of the car I hired did not fold back which was very disappointing as I needed to transport a push bike in the back. It also delayed my journey. I subsequently reported this to the desk and it was down to the model of the car I hired.
13 February 2014
the free upgrade to a Marivadefinitely did not like the new style 'handbrake' system i.e. a 'P' switch. There was nothing on the instructions to help with applying it! Cuts out pretty easily too.
05 February 2014
Staff were very helpful, the vehicle was clean and in excellent conditionThe car was supposed to be full of fuel but when I got to it it was not, I had to follow one of your staff to a petrol station to have the fuel topped up, this wasted a good half hour of my time which meant I was late in getting to my destination.
The car was not physically checked when I returned it, this could have led to a problem if there was a disagreement about it's condition on return, thankfully no issue occurred.
03 February 2014
The staff at Europcar are very helpful and friendly.
30 January 2014
We thought we were getting a Renault Megane and were offered a Fiat 500L which we thought was a small car however after looking at it, it was fine.Car fuel showed only 7/8 full we phoned europ car and they said to only fill it up to that level on return, very difficult to judge so we gave them a full tank of fuel on return !!!
28 January 2014
The young man on the desk was very polite and helpfulThe car had not been cleaned, but luckily it was not too bad.
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