Find out what other customers think - so you can decide if Thrifty is the right company for you.
17 September 2018
excellent male staff. very helpful and spoke excellent english.scratch on car when picked up car but went to desk to report it and staff had already left.
12 September 2018
Very helpful counter staff
09 September 2018
Excellent service all round
28 August 2018
Lovely car and economicHard to find drop off point in Montpellier train station
04 August 2018
Everything ran smoothlyNothing
19 April 2018
Car was exact model selected from the web site.
Cars located separately in the car park gave more room and time to get loaded and drive safely away.
Guy at the car park was very helful.Flight arrived early plus only one person in front of me in the queue meaning the paper work was done and I was ready to go 25 minutes before the time I had estimated when booking. They were going to make me wait, however, did relent and gave me the keys. It took the 25 minutes to walk to the car park and away!
03 April 2018
Great car for the family.Nothing to mention
10 September 2017
Friendly staff, both at pick up and drop off - always concerned that some issue would crop up after dropped off - but so far, so good...........Space for returning vehicles is a problem - though Thrifty staff were helpful with getting it parked.
09 August 2017
Was supposed to be a meet and greet
26 July 2017
Very friendly and efficient staff
24 July 2017
Quick and easy to pick up and leave back, good car, Opel Mocha.I did have an issue initially with a correction I needed to make to my name on the rental.com folks, but I did get this resolved and I think this was thanks to Thrifty staff agreeing to sort this out at the desk...so all good with Thrifty
15 July 2017
Vehicular was spacious and comfortableInitially GPS and radio took some working out. Basic instructions would have helped.
01 July 2017
Customer service was excellent
06 June 2017
Efficient and friendly service, no time-wasting.
25 May 2017
Friendly helpful service.Nothing?
25 May 2017
Friendly, helpful desk staffOn return the vehicle 'check in' staff seemed less helpful. Nothing I can put my finger on - just a feeling
26 April 2017
5* service thank you.
04 March 2017
An economical little car ( Fiat 500) but only for 2 people.car was a soft top and therefore a little concerned when leaving the vehicle in public carparks etc.
30 November 2016
The Thrifty/ Hertz staff were very accomodating and helpful
06 November 2016
The ease with which I found the desk. The exact car I wanted.The wait for the queue to go down , this was far too long . The other desks were not as busy or were smaller queues.
04 October 2016
Speed & efficiency
15 September 2016
pretty fast pick up time but only because i was third in the queue..otherwise it would have taken a long time. didn't get the car I ordered but got the same size and group according to thrifty but a citroen picasso 3 is not similar to a VW golf in my opinion.
04 August 2016
Took too long to collect the car at pick-up in Carcassonne Airport.Poor response when I had a problem with a tyre. Still awaiting acknowledgement of my claim.
02 June 2016
Easy & friendly.
Value for money
30 May 2016
No explanation of contractual position in event of return without full tank, caused by French strikes and fuel being unavailable.
16 May 2016
opel adam oklost 30 min to pick up
09 May 2016
Brand new carNothing
22 April 2016
Excellent value for money. Free upgrade by Thrifty. Very smooth transaction both picking up and returning car. Delighted with price (rentalcars.com) Delighted with car and service (Thrifty).
12 April 2016
Large enough for 6 of us.No information given on operating car as being new the car had no hand brake and I have never driven a car like this. Had to go onto internet to discover how to brake and park the car. All car instructions in French.
19 December 2015
ease and helpful staffthe walk to the office up and down steps under the road which was not thrifty fault as the airport had moved the rental offices. With luggage the steps were not easy
31 October 2015
Quick and easy.
15 October 2015
Friendly staff who spoke good English and who answered all questions.Nothing to say.
21 September 2015
Easy process of ordering, pleasant staff and no problems in general apart from not getting the car model I requested.Not getting the make and model I ordered
12 September 2015
The compact nature of the airport and services which made picking the car up much easierThe state of the hire car compound and the exit road which are full of potholes
19 August 2015
No extra charge for auto
Hybrid Yaris excellent on fuelnothing
16 August 2015
Excellent value for money and good quality good sized carsCar park poorly maintained
24 July 2015
Getting the car I asked for.
Being told where the car was parked and finding it easily.
Not having to go back and report damage to the car as it was in good condition.
The staff handing out bottles of water to those in the queue as it was so hot.Having to wait for so long in the queue to pick up the car.
19 July 2015
We liked the fact that the car had SAT NAV.
It was also very efficient on fuel as we did a lot of touring.
18 July 2015
I didn't expect the staff to be fluent in English. They were! They were also extremely friendly and knowledgeable regarding the local area.Access to the parking area is a little like a building site. I'm sure there will be plans to improve this.
05 July 2015
30 June 2015
Over strong approach to selling insurance
27 May 2015
Condition of the carVery slow counter service for pickup and drop off.
20 September 2014
Friendly staff.We were expecting 'meet and greet' but in fact we had to go to the rental desk with our luggage,children and car seats and wait in a queue. Thrifty was being serviced by Hertz. We thought not using Hertz would mean less of a queue but actually not...
14 September 2014
Actually a Hertz car and service desk but the system worked fine.
12 September 2014
The Airport car collection area was
a mudbath...a more professional area
matching the new facilities in the airport itself is urgently needed especially with winter ahead.
08 September 2014
A lot of time lost to drop off the vehicle!
06 September 2014
It was hertz .... Fantastic staffNil
15 August 2014
BOOT A BIT SMALL
12 August 2014
lovely clean interior, Sat Nav was fantastic. size was good, air-con was great and parking sensors were a nice feature.all the little pot-marks on the exterior were not nice and the rear light crack.
11 August 2014
Lovely staff and very efficient, especially the guy who dealt directly with us, at the Thrifty desk. The car (Renault Clio) was excellent, and very economical on fuel. Definitely would use your services again to find the best deal in car hire Nothing
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