Find out what other customers think - so you can decide if Europcar is the right company for you.
24 June 2018
Not the car I wanted, but it was ok for what we needed it for.
12 May 2018
As you can see from my scores I was very happy overall. Apart from the upgrade offer I was pleased not to be pressed on any other extras and insurance in particular. Europcar staff were a credit to their company throughout. There did seem to be some confusion over which car was for me and hence the time taken to collect it but Europcar staff were very polite and helpful throughout.
I was also offered an upgrade which sounded good news until I was invited to pay a considerable increase in price so declined.
08 April 2018
Car I got for a family had a tiny boot
15 September 2016
Quick and easy. No hard sell of insurance I didn't need
04 October 2015
All nearly new vehiclesThe return guy scrutinised the car as if it was a Rolls Royce being delivered to the Queen
19 August 2015
Very efficient and helpful staff, from the phone booking to the counter staff in Murcia...would recommend and use again for sure. 5*
07 July 2015
New CarAll instructions and dashboard controls in Spanish until changed to English
15 June 2015
Speed and efficient staff at the desk in Murcia. Very pleased.
05 June 2015
Friendliness of agent at drop off.Abrupt manner of agent at pick up.
14 May 2015
I loved the sliding back doors !I found the parking brake/auto brake a little confusing to use as it was a manual gear shift not automatic.
06 May 2015
Liked the fact that I could return the car full of petrol
27 April 2015
extra insurance payment
23 April 2015
You need to have more operatives on your counter when picking up cars, as we waited a long time to pick up our car.
14 April 2015
Ease of passagePrice
02 April 2015
Good location in terminal. Vehicle return was easy.Not getting the car reserved, or an upgrade.
21 October 2014
The vehicle was mechanically smooth and easy drive. It was very comfortable ride for both the four adults and three children complete with case considering that our holiday started and ended with 130k drive to Mojaca.At pick up there were only two persons on duty at the desk to serve the costumers. This took quite a bit of time even with the staff working full out.
On return there was only one person at the desk serving both pick up and returns, again, with no fault of the agent it took a while to be served.
12 October 2014
Simple collection process at Murcia. Very helpful staff.High charge for one way rental to leave car at Barcelona. Extremely difficult to find Europcar return site in Barcelona, which is in an underground car park beneath a shopping centre !!
10 October 2014
Speed of service and very good English spoken by the staff (better than my Spanish!)
18 September 2014
speed and efficiency of collection and the full/full fuel optionover zealous car check on returning pointing minor out old scratches from previous usage
14 September 2014
no hidden extras first class
12 September 2014
I managed to sort car out before my luggage turned up...
30 August 2014
Liked the car and efficiency of the StaffThe fact i was charged for an additional driver, but never took that option up. The agent on my return confirmed that she would rectify this matter.
13 July 2014
No Q at the counter very good staff on duty
12 July 2014
good carwindscreen washers didnt work
09 July 2014
Very smooth process on arrival. The van we hired was in excellent condition. I liked being able to only pay for the fuel I used as we didn't do much milage.I didn't like the hard sell for additional insurance. I asked to have a seat removed as there was only eight of us and it would have given us more room but I was told it couldn't happen, even although it is a simple process.
08 July 2014
Speed through the airport with delivery/collection High deposit required €800
Hidden additional charge that was not explained at pickup. Namely charge for a diesel car.
07 July 2014
I wouldn't normally participate in surveys but I would like to congratulate Europcar on their service. Somehow we missed our flight to Murcia. The only flight available to the area was to Alicante. The staff at Alicante dealt with the change of itinerary without hassle and cost. At a time that we didn't need any further complications, none were presented. Very impressed.
29 June 2014
Nice clean new car. Minimum hassle as travelling with 2 children. We deliberately booked full to full for fuel but were offered the return empty option on collection and had say we didn't want this option.
18 June 2014
Staff very helpfulSite could be better if in main area
24 May 2014
We have found European the best of the companies,
23 May 2014
I was finding it difficult to understand the receptionist at the desk in Spain and ended up coming away with the key thoroughly confused I suggest an English speaker for English customers
21 May 2014
clean carlong walk to where the vehcle was parked on pickup (and back at dropoff!)
High cost for extra driver
19 May 2014
No waiting to pick the car up, easy to find where it was parked.no hassle.
19 May 2014
Having to queque for 25 mins after a 3 hour flight and i was second in the queque . Why was there 2 girls on the counter but 1 stood looking over the other girls shoulder .
The cars in the range are too varied and can be very different in size . What i got this time was too small yet on other occassions this size range was adequate .
12 May 2014
the car was
lovely good air contook quick a while to pick car up
29 April 2014
Quick easy service, staff were excellent, both at the desk and in the park.Existing car damage was quite off putting and a lot of engine noise; probably a car at the end of it's rental life.
22 April 2014
friendly helful staffnone
20 April 2014
I ordered a 7 seater car which I did get however there was no boot space or anywhere to put luggage which was not helpful.
30 March 2014
Excellent customer experience all round and will be looking to book with you again in May 14. A slightly bigger vehicle this time.
23 March 2014
Other than a small wait, car was sorted and ready got collection.Having to pay €800 deposit because I had my own insurance. Which was taken out if my account for the length of the rental.
06 February 2014
Car checked as soon as we arrived back in car park, with us there. Good to know it was fine and no problems.
04 February 2014
A VERY GOOD ALL ROUND SERVICEPAINFULLY SLOW CHECK IN / PICK UP
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