Europcar Gerona: Car Hire & reviews

Reviews of Europcar in Gerona

Real customer reviews

Find out what other customers think - so you can decide if Europcar is the right company for you.

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Anonymous Gerona Airport

03 June 2019

Great car and good service when collecting and dropping off The time it took to collect the car

8.2

Anonymous Gerona Airport

12 May 2019

Service during pick up and drop off. That I got the car I booked There are no since at the terminal to point out which way to go to the car hire place.

8.6

Anonymous Gerona Airport

27 August 2018

We always use Europcar in the Netherlands, so it was a natural choice for us. Despite of it having a relatively high score on the Rentalcars.com website, we were still a bit concerned, since the rating was low on Google maps. But in fact we got absolutely the same nice and smooth level of service in Spain.

8.4

Anonymous Gerona Airport

20 August 2018

Helpful staff, trustworthy company who didn't rip me off, good location just off the airport terminal. In an ideal world there would have been someone there to receive and check the car on return. To be fair though, it was 4am!

7.8

Anonymous Gerona Airport

09 May 2018

Quick pickup Charge for drop off at different airport

7.6

Ronald Gerona Airport

25 April 2018

No problems, speedy service Nothing

8.6

Brian Gerona Airport

24 August 2017

Very friendly service very pleased with Europcar

8.4

Anonymous Gerona Airport

31 July 2017

Excellent staff at Europcar at Gerona

8.0

Anonymous Gerona Airport

21 May 2017

Nice car, pleasant staff Expensive

8.6

Anonymous Gerona Airport

05 April 2016

Easy to rent No complains

9.2

Anonymous Gerona Airport

29 October 2015

Very fuel efficient car & friendly staff who didn't try to hard sell me anything.

7.4

Anonymous Gerona Airport

20 September 2015

Enjoyed driving the model of car given to me.

8.8

Anonymous Gerona Airport

26 July 2015

Counter staff manner.

7.4

Anonymous Gerona Airport

22 July 2015

The first car I upgraded to broke down on Day 2. They swapped it at the airport for me and gave me a nearly new VW Golf

8.0

Anonymous Gerona Airport

14 July 2015

Rates of child chairs were different than initially informed bij rental cars. This was umpleasant surprise. More convenient when this is clear before pick up!

7.0

Anonymous Gerona Airport

12 July 2015

Took far too long to collect my car and staff tried to sell me additional insurance despite showing them i was covered

6.4

Anonymous Gerona Airport

06 July 2015

Customer service GPS

6.6

Brenda Gerona Airport

02 July 2015

Smooth ride, coped well with mountain roads. We were glad it was an automatic!! Existing scrapes and scratches were not easily identifiable on paperwork received from Europcar. We expected there would be a priority line for pre booked cars but we had to wait in a long queue with folk only then hiring a car.

8.8

Anonymous Gerona Airport

28 June 2015

The fact that we booked a pick up time but the operator keyed the information in one hour later which meant we were waiting around the airport for an hour. Very disappointing start when we normally book with you, otherwise staff were great.

8.8

Anonymous Gerona Airport

21 June 2015

a real person to check in the car at the garage drop off and confirm car was undamaged. I have heard horror stories of cars getting damaged by other people once dropped off with no inspection by staff

8.6

John Gerona Airport

05 June 2015

The car & staff spoke good English They tried to sell me extra insurance & a tank of petrol!

9.0

Paul Gerona Airport

03 June 2015

absolutely seamless operation - arriving at close to midnight it was a breath of fresh air not having to wait in queues to pick up the car and get under way. ell done Nothing - all perfect!

8.8

Anonymous Gerona Airport

31 May 2015

The car was ready for me straight away. The extra insurance you take out when you collect the car.

7.6

Frank Gerona Airport

20 May 2015

Fuel - full for full. Excellent staff. A diesel car - very good mpg. Nil.

9.2

Anonymous Gerona Airport

14 May 2015

The car was excellent and the staff were very helpful and efficient. The staff at Girona we're dealing with another car rental company : Inter Rent, and as the computer system for this company was slow this caused a long queue for Europcar customers.

7.0

Eric Gerona Airport

11 May 2015

Extra costs for second driver. Again an offer for upgrade,but that costed quit a lot!

7.4

Anonymous Gerona Airport

30 April 2015

The flap on the petrol entry point was faulty which caused me problems at 5.00 am on way to airport. I did get it open but at one point thought I would have to return car without a full-to-full tank.

9.2

DAVID Gerona Airport

05 November 2014

like full to full

10.0

Anonymous Gerona Airport

28 October 2014

Although we did not use it this time, we like Europcar from Girona because France is included in the standard insurance. Collection of the car was painfully slow because Europcar have an old and slow computer system, as acknowledged by the desk clerk. This in spite of us having used Europcar in Girona several times previously, so all our details were already known. Atesa, who we used in September, was far quicker and more efficient. Also, the car was an older model than we have previously been supplied with.

7.1

Stephen Gerona Airport

24 October 2014

Drove very well. Getting into and out of the car - steering column in the way.

8.0

Anonymous Gerona Airport

21 August 2014

The staff at the Europcar desk were very efficient and professional. Their spoken English was very good. The cost of the rental was very competitive and good value for money. Unfortunately, although only having been driven for 3500Km, the car was very badly damaged on the exterior! This did not impact on the vehicle performance, so the rental was a good experience

9.3

Anonymous Gerona Train Station

20 August 2014

Excess damage waiver bought from rentalcars.com not recognised by europcar.

7.6

Wayne Gerona Airport

18 August 2014

It would be good if you were allowed to get your car from Europcar whilst waiting for suitcases coming off the plane. I had to wait a long time to pickup car.

9.1

David Gerona Airport

13 August 2014

Ease of booking and VFM I booked an Opel Meriva (or equivalent) and was given a Seat Leon. I regard the Meriva as a small MPV and the Leon is not an equivalent type of vehicle.

9.3

DAVID Gerona Airport

12 August 2014

Good counter staff - efficient and excellent English Contract only in Spanish - pricing section difficult to understand

7.6

Ian Gerona Airport

08 August 2014

Upgrade to a better car was offered and appreciated

10.0

Anonymous Gerona Airport

30 July 2014

Quick, easy, helpful service. Definitely use again and will recommend. Europcar customer service excellent

9.6

Anonymous Gerona Airport

28 July 2014

Car was new and full of modern equipment. The desk was closed when we got our things from the plane. Another thing was the price of childrens seat. I can bye two of those in same price as this rent price was.

7.3

Anonymous Gerona Airport

13 July 2014

The quote was exactly what I ended up paying. No hidden extras. I would recommend that all rental cars are diesel engines.

7.6

Anonymous Gerona Airport

13 July 2014

Speed of drop-ofand polite staff Slowness of counter staff on arrival. Took ages to enter details of hire despite information given when booking. Caused delay in departure for holiday

7.6

Anonymous Gerona Airport

12 July 2014

Staff at drop off at Girona station very good !

8.7

Anonymous Gerona Airport

07 July 2014

Good car , price and not too much pressure to buy extras, Very good and efficient staff but see comment re queues ... overall very good service Car pickup/ drop off a bit far from the terminal and a hassle with lots of baggage. Queues at counter too long to the point that travel plans can be affected - should be more people available at peak hours ... however staff themselves are excellent.

7.3

Anonymous Gerona Airport

06 July 2014

The wide choice of almost new vehicles to choose from.

9.8

Anonymous Gerona Airport

06 July 2014

Excellent overall Slight wait at airport to pick up, only one person on the desk.

9.3

Anonymous Gerona Airport

01 July 2014

Full to full fuel policy. Small blocking deposit on credit card.

8.9

Anonymous Gerona Airport

29 June 2014

I booked a 7 seater and got it. The problem was the luggage space. No luggage space at all. Sorry but was very disappointed with this matter.

8.4

Pasi Gerona Airport

29 June 2014

Very good service, kind lady at rental desk. I got a brand new car and overall everything worked we'll at Europcar. Will go for them again!

9.6

Jarlath Gerona Airport

26 June 2014

Car option was good (Nissan Note) and Europcar staff were helpful No idea of where to leave car as we had an early flight (7:30am) before Europcar desk was open. I asked for some help from the Information desk and i was met by a rude lady who said " its round the back" and continued to talk to a work colleague !!!!!! I had to leave the car in one of the car park areas for pick-up. Other than that it was a good experience.

6.0

Lyn Gerona Airport

24 June 2014

Friendly staff who recognise me as a regular customer - great to have the personal touch Nothing

10.0

Anonymous Gerona Airport

23 June 2014

Ease of dropping off keys and staff when collected vehicle were very helpful. The bodywork was in very poor condition - car was covered in scratches when we took possession of it. Also, the dashboard indicated that it needed a service from when we first used the car.

5.8

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