Find out what other customers think - so you can decide if Thrifty is the right company for you.
08 June 2018
Car was almost new Time to pick car up very long line
04 April 2018
Very spacious and comfortable car. Extremely easy to drop off. Left my phone and sunglassesin car and were very easy to retreive
19 February 2018
Friendly staffBoarder crossing charge
12 February 2018
the car we got was a corsa, which wasnt like a fiesta
12 December 2017
The staff.The value of the insurance.
07 December 2017
car pretty soundless Navigator easy to usecar was not fully tanked !
01 October 2017
AnonymousFrankfurt Downtown - Camberger
11 August 2017
Good value car hire. Convenient pickup, close to Hauptbahnhof.All good, nothing to dislike
30 July 2017
Low gas consumption.No AC
29 June 2017
The car (Ford Focus) was good. The price was OK. Easy to pick up compared to Edinburgh airport last year. Quick pick up and drop off procedures. Transparent pricing.There could have been clearer instructions on where to return the car since Frankfurt airport is quite large. I found the entrance to the basement by chance (there was actually a large good sign at the entrance), but there were no clear instructions once down in the basement.
12 June 2017
The spec of the car was really good.Lack of clarity with regards to the location of the Thrifty desk, e.g. You need to use the Hertz desk!
21 May 2017
I'm very satisfied with the car and service
13 March 2017
The car was in a perfect condition.The service when I arrived was not good.
12 January 2017
The staff were very friendly and everything worked well.The car had some minor scratches and dents and I had to go back to the rental office to get them included in the contract - I was told anything smaller than 2 cm is no problem, but I preferred to be on the safe side.
06 September 2016
I selected not well balanced plan. Agent helped me to choose much better features combination. Full protection added peace in mind.It was long trip to office. Maybe more convenient location could help..but FRA is giant airport anyways.
31 August 2016
very easy booking online. received same car i booked. fair prices. good servicespeed warning activated at 210 km/h :)
04 August 2016
Girl on desk was competent but not very friendly.The bill is very hard to understand
27 June 2016
Service and cards are always great when traveling to frankfurt Car was a little sluggish and didn't really have much power not the best car I have had
10 May 2016
100% is perfect
05 May 2016
getting to the car is very fastthe car has a small damage on the door which was not market - i made some pics and it was no problem. also the aluwheel has a damage which i have not seen during start up ... there was a discussion because also this defect was not marked but it was to see that it was older so after 15 minutes everything was cleared!
03 May 2016
Excellent car and overall conditionThere was a waiting list due to lack of available cars but I got an upgrade. I received the keys to the car 1 hour after the scheduled pickup time
TimothyFrankfurt Hahn Airport
19 April 2016
Upgrade.1. Only 1 member of staff who was on phone, delaying collection.
2. Found windscreen washer not to be working after 10 km, so too late to exchange car. Washer cap missing, so pre checks not carried out.
11 April 2016
the car itself Location is not downtown.
22 March 2016
Team was very helpful The car was the right size but more of a van, Thrifty in the Hertz desk made it a little harder to find (additional signage would help)
08 March 2016
26 October 2015
La persona que nos atendió, no se molesto en hacerse entender, no entendíamos su idioma y no buscó soluciones , lo único que hizo fue hablar más alto ,pero en su idioma, fue muy desagradable. Por suerte un cliente que había al lado nuestro fue , el que nos tradujo lo que el personal nos decía.. Vergonzoso!!
AdamFrankfurt Downtown - Camberger
23 August 2015
Quick administrationFuel tank was not 100% full at pick-up.
AnonymousFrankfurt Hahn Airport
24 March 2015
Excellent overall, would recommend.Walk to car pick up, not great in bad weather.
garyFrankfurt Hahn Airport
10 March 2015
ease of online hireno sat nav, expensive to rent
15 December 2014
speed and helpfulness of the representative when dropping off the car on return to the airportnot getting the car that I booked. The slowness of representatives when trying to get away from the airport. The hard sell approach trying to get me to spend more money
AlanFrankfurt Hahn Airport
06 December 2014
The car ride, the handling ability, etcNo negatives
ChristopherFrankfurt Hahn Airport
29 November 2014
The car was clean and a wonderful drive. I would especially like to say thank you for a very easy and efficient drop-off. The guy in the car park was lovely and friendly and made it so easy.
Very happy to recommend to anyone else.
26 November 2014
Thrifty is very nice, I'll choose it next time.
HelgaFrankfurt Hahn Airport
03 November 2014
Very friendly and effective booking and interaction with staff. Definitely motivating to come back. Great cost/quality ratio.
Distance to rental car parking area great.Rental car parking area:
Pickup: Sign posts to the Thrifty bay in the rental car park. Not easy to identify. Had to search a bit.
Drop off: It was foggy and dark and in these conditions very difficult to find sign posts to renatl car park area - I was convinced to have missed it and due to the fog I felt completely lost. More signage, bigger, better readable would make a huge difference to me.
26 October 2014
The help provided continued from the desk until drop offI had to give the car back haha
18 October 2014
I liked the quality and cleanness of the car
DimitarFrankfurt Hahn Airport
13 October 2014
Everything was really easy,efficient and proactive !!!! The way I lake it.
PekkaFrankfurt Hahn Airport
11 October 2014
Car was good - opel antara- even the plates were austrian...
08 October 2014
You are best companyNothing
08 October 2014
Van was perfect size for our group and drove beautifully. Good fuel economy for a vehicle of the size.It would be nice if there was a "fast track" option for people who know how to rent a car. People in front of us took forever to get everything sorted (20 minutes+), yet when I got up there, it took about 6 minutes, so it clearly wasn't counter staff.
AndrewFrankfurt Hahn Airport
01 October 2014
Upgrade and general quality of vehicleNo vehicle info in english.No operational info. how to convert sat nav to english, heating controls etc
30 September 2014
It was a pleasure dealing with the staff.
Everything was done in a professional manner, which made my trip a pleasant one!
Thank you to all the staff.
29 September 2014
Queue at desks for cars when practically all other rental desks clear
24 September 2014
The car was good and the service in collection and the drop off.It has taken 1 h to get the papers and the key from the desk.
20 September 2014
It is very convenient to collect the car in the Frankfurt airport.It took almost half an hour in queue to be served by the staff at the counter.
bettinaFrankfurt Hahn Airport
14 September 2014
That it was an Diesel :-)
12 September 2014
Staff positive attitude There was no one to meet as at the drop off location. It took us a while to locate Buhbinders parking lot and about 20 mins to find anyone to accept the car.
All i all, I am satisfied... :)
08 August 2014
Staff and handling of our hireReplacement car - while we understood that it could have been a similar car to that chosen by us - the actual replacement car did not fit our luggage and obviously we would have preferred the actual car chosen
31 July 2014
The staff at Thrifty were very helpfull and I was given a car in the next bracket for the same price which had a GPS in it and that was really a boon. The car was extremely economical and easy to drive.There are no dislikes at all
25 July 2014
All very good, thank you so much. Will rent a Thrifty car again next year.
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