Anonymous
Tenerife Airport South
01 February 2021
All good, everything went super quickly and smooth!
Finding the rental desk office was a bit tricky as it wasn't clear from the start where and how to find their office.
Just need to take a shuttle outside the airport to get the the location.
8.8
Anonymous
Las Palmas Airport
04 January 2021
Great car, great price.
The directions for finding the car were not very good. No one at the airport knew where p12 parking was. We walked around for a long time asking and finally called and it was an Avis number. We went to the Avis counter and he was able to sort it out. The Avis people were very good. The TurisPrime person was also an Avis employee and he was great.
8.2
Anonymous
Lisbon Airport
21 December 2020
Staff were great
Opening and closing times of 9-5 are not convenient
9.0
Anonymous
Tenerife Airport South
19 December 2020
Staff very lovely and friendly.
I booked a VW polo I should get a VW polo.
7.2
Anonymous
Lisbon Airport
06 November 2020
The staff were are incredibly helpful and friendly.
9.0
Anonymous
Lisbon Airport
27 September 2020
great experience and amazing holidays
8.4
Anonymous
Faro Airport
11 September 2020
Good service. Professional
8.4
Anonymous
Faro Airport
22 August 2020
Car was clean and staff wore efficient.
Looking forward to using a new car (I have a vehicle in the Algarve). Unfortunately the car had been in an accident and had quite a lot of damage to the exterior. It spoilt the experience of driving off in a nice new vehicle. I also had to pump the tyres up in the first week, which I wouldn’t expect to do on a car that wasn’t my own.
6.8
Anonymous
Lisbon Airport
16 August 2020
I do like the customer service assistance they were excellent, quick, easy and clear about the condition of renting. I absolutely love the experience that a had. For sure I will be back.
9.0
Anonymous
Faro Airport
25 July 2020
The staff at the desk and in general the car it self.
6.8
Anonymous
Porto Airport
22 March 2020
Excellent service
Nothing bad to report
9.2
Anonymous
Lisbon Airport
17 March 2020
The car smelled terrible. Apparantly somebody before us smoked.
7.8
Anonymous
Lisbon Airport
09 March 2020
Excellent staff. Smooth service.
9.0
Anonymous
Lisbon Airport
19 February 2020
The person at the reception when i picked up the car was very friendly and professional
Nothing here
9.4
Anonymous
Lisbon Airport
30 January 2020
Thanks all was very good
9.0
Anonymous
Faro Airport
08 January 2020
As I do not speak Portuguese , yet ,
I found it very helpful to be met by a fluent English speaking team
Very polite and friendly staff explained everything to me
9.4
Anonymous
Porto Airport
28 December 2019
Staff
Cars don’t show if gas or diesel when renting
8.2
Anonymous
Porto Airport
23 December 2019
Tudo excelente, desde o primeiro contacto por telefone ate á entrega do carro. Vou usar regularmente a partir de agora e irei certamente recomendar.
Nao tive pontos negativos.
8.2
Anonymous
Porto Airport
25 November 2019
Everything was good
Car had 50 000 km. it seems little but in reality it was a lot. Lots of scratches and bumps
7.2
Anonymous
Faro Airport
16 November 2019
Very happy overall with service
9.0
Anonymous
Lisbon Airport
15 November 2019
Helpfullnes of the staf. Good car
Place of the office, narrow roads.
The water tank for car's windows was empty
7.6
Anonymous
Lisbon Airport
22 October 2019
excellent service
nothing
8.0
Anonymous
Faro Airport
13 October 2019
Car was very clean and brand new
Give a plenty of time to drop off and they work with short staff. Is not like big companies that you just drop off the keys plus you need to take a shuttle to go to airport
8.6
Anonymous
Porto Airport
08 October 2019
comfortable
representatives very helpful
The GPS was not updated, some routes were not marked.....
7.4
Anonymous
Lisbon Airport
05 October 2019
All good, no problems
Bit of a distance from the airport, however shuttle provided
8.0
Anonymous
Lisbon Airport
30 September 2019
There isn't anything out of average, quite normal and the staff wasn't pleasant... Huge lack of information
It took so long to pick up the car...
5.2
Anonymous
Lisbon Airport
29 September 2019
Car,helpful stuff
Flight was late,took more than half an hour to be picked from airport,so the car was picked 2 hours later than expected
8.6
Anonymous
Faro Airport
18 September 2019
Price of the car hire, could use a debit card, didnt have to pay the expected mandatory charge for the toll motorway transponder as i said i wouldn't be using toll roads. I didnt get pressured to pay for any extra insurance etc. The staff were friendly and welcomed me taking pics of hire car. Airport transfer to/from turisprime depo was excellent.
The slow rental process. In total, queuing, filling in forms showing ID, payment of deposit, Checking hire car for damage took around an hour. Only 1 person on the desk when dropping car off at 8.20am so big queue.
7.4
Anonymous
Faro Airport
15 September 2019
Office opens at 7 am. If your flight is early in the morning you must use another company to rent the car.
7.2
Anonymous
Porto Airport
12 September 2019
Price is ok. Car is recent.
Booked a renault megane, received a clio.
8.2
Anonymous
Porto Airport
12 September 2019
Hours of operation at Turisprime location at the airport. If we have a flight before 9 am we need to return the car in the night before. Office opens at 8 am.
8.4
Anonymous
Faro Airport
06 September 2019
The woman at the d. esk helping us, and the car
-
9.0
Anonymous
Faro Airport
05 September 2019
The information we got the employees was clear and easy to understand.
8.2
Anonymous
Lisbon Airport
02 September 2019
Good condition on the car
Long time to pick up
7.4
Anonymous
Lisbon Airport
31 August 2019
The people from rental desk were very kindly, they provided the best offer related to the insurance and they answered very kindly to any questions I had.
Good job people!
No comments
8.2
Anonymous
Lisbon Airport
29 August 2019
TURISPRIME - Very Professional staff (both pick-up & drop-off), great communication, excellent english speaking, good/clean facilities, perfectly explained additional services and options
8.4
Anonymous
Lisbon Airport
28 August 2019
Ease of the service.
I had to pay additional for driver.. should be free as complimentary
8.0
Anonymous
Lisbon Airport
26 August 2019
Staff was first-rate and helped us to get moving. No fuss or bother checking in and out.
I thought the car model was average.
8.4
Anonymous
Faro Airport
25 August 2019
Staff friendly and helpful.
when returning car, only 2 members of staff on duty and queue built up with other people returning cars.
Office should plan for staff required for customers either collecting or returning cars.
7.4
Anonymous
Lisbon Airport
24 August 2019
Staff were very helpful and efficient with checking in to get the car and out.
7.0
Anonymous
Porto Airport
20 August 2019
Very helpful staff . Getting every thing done was quick and easy.
Nothing to dislike
9.4
Anonymous
Porto Airport
17 August 2019
Good service
7.4
Anonymous
Faro Airport
16 August 2019
very helpful, pleasant and freindly staff at pickup and drop off. Short fast transfer
a smidge too laid back, taking other calls whilst serving us, took time completing the pickup.
8.6
Anonymous
Porto Airport
11 August 2019
The car was excellent with inbuilt GPS which was unusual and very useful...
8.2
Anonymous
Lisbon Airport
29 July 2019
Car was in good conditions
Very long waiting times for the shuttle bus from the airport to Touristprime office and long line in the office too
7.0
Anonymous
Porto Airport
29 July 2019
Helpful staff, good clean car.
7.6
Anonymous
Porto Airport
26 July 2019
Thank you... staff excellent!
Nothing
8.8
Anonymous
Lisbon Airport
24 July 2019
wonderful staff. friendly, on the spot, excellent english.
other coustumers complaining too much. led to waiting time for me.
8.4
Anonymous
Lisbon Airport
17 July 2019
Service was very good and we didn't have to wait for a long to be picked by shuttle service.
Representative on Lisbon airport can be more visible in order to assure people that someone is taking care of you.
8.2
Anonymous
Lisbon Airport
13 July 2019
the value for money was great!
the actual location was a bit out of the way and hard to get to (narrow streets)
8.2